Herrin-Gear INFINITI - Service Center

45,000 mile service the service, as usual, was excellent and the price was satisfactory. I will continue to use for my Infiniti service needs as long as I own the Infini the service, as usual, was excellent and the price was satisfactory. I will continue to use for my Infiniti service needs as long as I own the Infiniti. More

Oil change Always friendly and helpful with my needs doesn't try to sale me unneeded things and tries to get me in and out as quickly as possible Always friendly and helpful with my needs doesn't try to sale me unneeded things and tries to get me in and out as quickly as possible More

Poor communication I recently brought my M35 in for service. The cruise control was not working. While at lunch, Quency called to tell me the part alone was going to be I recently brought my M35 in for service. The cruise control was not working. While at lunch, Quency called to tell me the part alone was going to be about $1800+. I declined the service and bought a CPO vehicle instead. A few days later, after consideration of my options, I decided to proceed with the repairs and dropped the M35 off for service when I picked up the CPO vehicle. A couple of days later, Quency called to inform me that the cost of the part would be over $4000. I expressed my surprise and displeasure with this change in the estimate. Quency said he was going to discuss this with "management" and get back to me. This was over a week ago, and I still haven't heard from him. I am very disappointed in Herrin-Gear's handling of this matter. More

This staff at this facility is very helpful and courteous. This dealership is thus by far the nicest and cleanest. I'm greeted every time with a smile, and the work on my vehicle is always done in a timely man This dealership is thus by far the nicest and cleanest. I'm greeted every time with a smile, and the work on my vehicle is always done in a timely manner. More

In and out quickly for this oil and filter change. Great service with very little wait time. I was met promptly by the service tech and only waited a short time while my oil and filter change was being Great service with very little wait time. I was met promptly by the service tech and only waited a short time while my oil and filter change was being performed. More

Outstanding Service My experience was exceptional- as always. The service team and my consultant Quency Coleman always do a terrific job and take excellent care of my car My experience was exceptional- as always. The service team and my consultant Quency Coleman always do a terrific job and take excellent care of my car! More

QUALITY SERVICE Randy Walker, Service Representative, was available and waiting for my arrival. I had called and he had assured me that my vehicle would receive the Randy Walker, Service Representative, was available and waiting for my arrival. I had called and he had assured me that my vehicle would receive the required service. He explained the services to be provided and gave me an estimate of costs and time it would take for service to be provided. Since I am a regular customer, my vehicle was in the system and it was easy for Mr. Walker to refer to my regularly scheduled services. He also reminded me of the free wash services that were available. I was referred to the customer's waiting room where there were refreshments and accommodations for individuals needed access to internet services. The total experience was very professional. Everyone was friendly and courteous. More

First timer at Service Hassel Free Experience. This was my first trip to the service department - Quincy made it easy for me to get in and out. Great experience. Hassel Free Experience. This was my first trip to the service department - Quincy made it easy for me to get in and out. Great experience. More

Excellent customer service The INFINITI service department provides top notch service! They go above and beyond to make sure their customers have a great experience all the way The INFINITI service department provides top notch service! They go above and beyond to make sure their customers have a great experience all the way around. More

Excellent service I am really impress and satisfied with the fast high quality service at Herrin Gear Infiniti. I would highly recommend Herrin Gear Infiniti to others I am really impress and satisfied with the fast high quality service at Herrin Gear Infiniti. I would highly recommend Herrin Gear Infiniti to others. More