Herrin-Gear INFINITI - Service Center

very friendly The staff was very friendly. They resolved my issue and kept me notified of the status. I am very pleased with this visit to Herrin Gear Infiniti. The staff was very friendly. They resolved my issue and kept me notified of the status. I am very pleased with this visit to Herrin Gear Infiniti. More

Recall work Left vehicle at dealer for bumper repair and airbag recall work while we went on a weekend trip. Car was ready as promised when we came back through t Left vehicle at dealer for bumper repair and airbag recall work while we went on a weekend trip. Car was ready as promised when we came back through town. More

Oil Change and minor service Routine Oil Change on Saturday. Came in w/no appointment and got lucky. Also issue w/auto up on driver's window. Both taken care of promptly while I k Routine Oil Change on Saturday. Came in w/no appointment and got lucky. Also issue w/auto up on driver's window. Both taken care of promptly while I kicked tires on the lot. Drooled on several Corvette's with Ijon's assistance. Pleasant, productive morning! More

Excellent-great customer service Randy is always kind and efficient! I would highly recommend the service department! Love that I am offered a loaner car! Thank you Randy for making m Randy is always kind and efficient! I would highly recommend the service department! Love that I am offered a loaner car! Thank you Randy for making my experience flawless! More

Customer Service that reall...y takes care of the customer! I live over 90 miles from the Herrin Gear Dealership and servicing our car is a priority to us.. After arriviing for our appointment we were presented I live over 90 miles from the Herrin Gear Dealership and servicing our car is a priority to us.. After arriviing for our appointment we were presented a loaner vehicle for the day. They called to notify us that our vehicle was ready, but did not have to rush. We finished our day and returned around 4:30. The service department was very kind and supportive of our needs as well as the cars needs. Didn't sit at the dealership 3 or 4 hours while the car was serviced. Thanks Herrin Gear Infiniti for taking care of the customer's needs too. More

The cutting edge of the automobile service industry experien HGI service personnel and management are consummate professionals. The experience is always prompt, efficient, and any issues are immediately clarifii HGI service personnel and management are consummate professionals. The experience is always prompt, efficient, and any issues are immediately clarifiied. The dealership and service area are always hospital clean. More

Service Review The service department was very helpful in satisfying my issue with my new Infiniti Q70S. The service manager worked really hard to find and resolve t The service department was very helpful in satisfying my issue with my new Infiniti Q70S. The service manager worked really hard to find and resolve the problem in a timely matter and understood my concern. The service advisor was also very courteous and polite upon my second visit to the service department. More

Dana made this Christmas one of the most memorable!! Dana was extremely helpful and patient!! She along with my husband surprised me with my dream car (QX 80). I couldn't have asked for a better experien Dana was extremely helpful and patient!! She along with my husband surprised me with my dream car (QX 80). I couldn't have asked for a better experience. She is very knowledgeable, she wasn't pushy and she was just as excited for me as I was. More

Routine service and recall I have never given the service rep or service department anything but excellent. Making an appointment, arranging for a loaner and excellent custome I have never given the service rep or service department anything but excellent. Making an appointment, arranging for a loaner and excellent customer service is a given. I haven't been disappointed yet!! Thank you, Herrin Gear Infinity and Randy Walker. More

Service breaks infinity Qx4 No comments at this time. I have already answered this for corporate. Service was excellent. I will not use anyone other than Randy. Thank you No comments at this time. I have already answered this for corporate. Service was excellent. I will not use anyone other than Randy. Thank you More