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Herrin-Gear INFINITI - Service Center

Jackson , MS

4.8
642 Reviews
Call Service Center (601) 354-4821

642 Reviews of Herrin-Gear INFINITI - Service Center

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March 17, 2023

Pros - Great customer service. Always gets my vehicle in and out in a timely manner. Great experience. Cons - Quite expensive for basic services. More

by ladyhenry4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Walker, Tricia Glaze
Report | Print
Mar 21, 2023 -

Herrin-Gear INFINITI responded

Hi there; thank you for your 5 star review. Fair pricing is our goal and while we're sorry to hear we didn't quite meet your expectations, we're happy our team always takes great care of your vehicle! We appreciate your business and hope to help you again!

March 05, 2023

Herron Gear has a great Service Department. The staff is friendly and extremely knowledgeable! Great quality service! My advisor Tricia Montgomery is the best! More

by RobH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tricia Glaze
Report | Print
Mar 08, 2023 -

Herrin-Gear INFINITI responded

Hi there; thank you for your 5 star review. Tricia and the rest of our service department team are fantastic and we're happy to hear they take great care of your car! We appreciate your business and look forward to helping you again!

February 27, 2023

Quincey Coleman always take care of the things that I tell him that’s going on with my truck. He listen and makes sure the problem is solved. More

by bervin1043
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quency Coleman
Report | Print
Mar 03, 2023 -

Herrin-Gear INFINITI responded

Hello, thank you for the 5 star review. Quincey is a great member of our team and we're happy to hear he took excellent care of your truck! We appreciate your business and look forward to helping you in the future!

February 21, 2023

The door to door service was highly convenient. CJ the courtesy driver was exceptional. Thank you. More

by marlene2325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CJ the Courtesy car driver was exceptional.
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Feb 24, 2023 -

Herrin-Gear INFINITI responded

Hi there, thank you for the 5 star review! CJ and the rest of our team are excellent and we're thrilled to hear you had a great experience with them. We appreciate your business and look forward to helping you again!

February 14, 2023

The dealership doesn’t work as a team and it shows in the customer service skills provided. More

by Jaay Waaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerry Jones, Troy Morrison
Report | Print
Feb 18, 2023 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with our dealership. At Herrin-Gear it is is our heart and goal to at least meet, but hopefully exceed expectation with every interaction. Based on your review, it appears we fell far short of our goal. My name is Shanehan Westphal, I am the General Manager of Herrin-Gear INFINITI. I would love to assist you personally in anyway that I am able. I am unable to find contact information to reach you, based on the review information provided, but would love to share my information in hopes that you will reach out and I can attempt to assist in what appears to have gone very wrong. My direct phone line is 601-985-3304. I can also be reached by email, if you prefer at shanehan.westphal@herrin-gear.com. I sincerely apologize for your experience, and hope to hear from you soon.

February 06, 2023

I highly recommend Infiniti for all services. & all the Customers will be highly satisfied ! Infiniti staff are great ! but Consultant,Mr. Randy Walker is excellent alone. I love Infiniti ! More

by jscarson_qt6@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Walker
Report | Print
Feb 08, 2023 -

Herrin-Gear INFINITI responded

Thanks for the 5-star review! It was a pleasure working with you, we hope to see you again! Thank you for your business!

January 28, 2023

I love the profesional service I received from Quency Coleman he always go that extra mile to make sure my my QX. 80 luxe get the proper service needled.. Quency explained what service is due and why.. I More

by WhiteQX80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quency Coleman
Report | Print
Jan 28, 2023 -

WhiteQX80 responded

I will definitely continue to get my truck service at Herrin Gear great customer service Quency ❗️

January 26, 2023

Ricara was prompt in caring for my needs. Had locks installed on newly purchased vehicle. More

by david33
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricara McLaurin
Report | Print
Feb 02, 2023 -

Herrin-Gear INFINITI responded

Hey David, thanks for the 5-star review! It was a pleasure working with you, we hope to see you again! Thank you for your business!

January 21, 2023

It being amazing to own a car form such a great dealership the comfort of a nice car More

by Gweniejobe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Ayers, Jerry Jones
Report | Print
Jan 25, 2023 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with James Ayers, Jerry Jones and the Service Team at Herrin-Gear INFINITI. James and his team strive hard, daily, to provide 5 star service. Your kind words are much appreciated and we will certainly share them with the entire team. At Herrin-Gear, we would love to become your first choice for all things automotive. We know in servicing and purchasing vehicles, you have a choice and we are so grateful that you chose us! If any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and hope to see you again, very soon!

January 19, 2023

Friendly,knowledgeable,caring, the consultant was knowledgeable about the work that was to be completed on my car. More

by johart2117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricara McLaurin
Report | Print
Jan 25, 2023 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with Ricara McLaurin and our INFINITI Service Department. Your kind words are so appreciated and we will certainly share them with Ricara and the entire service team. At Herrin-Gear it is our goal to exceed expectation with every interaction. Team members like Ricara make this possible. If any of our team can ever assist please do not hesitate to reach out. We appreciate your business and hope to see you again very soon!

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