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Herrin-Gear INFINITI - Service Center

Jackson , MS

4.8
642 Reviews
Call Service Center (601) 354-4821

642 Reviews of Herrin-Gear INFINITI - Service Center

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January 18, 2023

Tricia did a good job of explaining needed repairs, and was flexible on delaying the issues we could wait until latter to address. Overall the service was great. More

by frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tricia Glaze
Report | Print
Jan 21, 2023 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with Tricia and our service center. At Herrin-Gear it is our goal to meet, but hopefully exceed expectation with every interaction. Based on the overall star rating of the review, I am afraid we fell far short of our goal and promise. My name is Shanehan Westphal, General Manager of Herrin-Gear INFINITI. I would love to assist in anyway possible, please feel free to contact me direct by calling 601-985-3304 or by email at shanehan.westphal@herrin-gear.com. I will also attempt to contact you. We appreciate your business and hope you have a great rest of your week.

January 12, 2023

James and Tricia are just "One Call Away". They are my peoples (LOL). Excellent services. Bring my car in dirty and leave out clean. :) More

by LouisCynthia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Ayers, Tricia Glaze
Report | Print
Jan 18, 2023 -

Herrin-Gear INFINITI responded

Thanks for the 5-star review! It was a pleasure working with you, and we hope to see you again!

January 10, 2023

The representative was very nice and knowledgeable about our needs, she made sure we were waited on in a timely manner 👍🏾 More

by mzgreenacres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tricia Glaze, Quency Coleman, Taryn Williams
Report | Print
Jan 17, 2023 -

Herrin-Gear INFINITI responded

Thanks for the 5-star review! It was a pleasure working with you, and we hope to see you again!

December 30, 2022

Excellent, timely and efficient service given for my services required during my visit to the dealership. More

by Stapleton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Walker
Report | Print
Jan 04, 2023 -

Herrin-Gear INFINITI responded

Thanks for the 5-star review! It was a pleasure working with you, we hope to see you again! Thank you for your business!

December 13, 2022

The service is always prompt and they provide great feedback for the care and maintenance of my vehicle. More

by bwatt299
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Jones
Report | Print
Dec 15, 2022 -

Herrin-Gear INFINITI responded

Thanks for the 5-star review! It was a pleasure working with you, we hope to see you again! Thank you for your business!

December 09, 2022

Customer service was great. Everyone was nice and friendly. Fast and efficient work. Very fast service More

by sharayne_walton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Ayers, Quency Coleman, Ricara McLaurin
Report | Print
Dec 13, 2022 -

Herrin-Gear INFINITI responded

Thanks for the 5-star review! It was a pleasure working with you, we hope to see you again! Thank you for your business!

December 04, 2022

Very professional, responsive and prompt with service. Randy Walker is an excellent service manager and I would highly recommend. More

by Prooks0107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Walker, Peter Akiwale
Report | Print
Dec 07, 2022 -

Herrin-Gear INFINITI responded

Thanks for the 5-star review. It was a pleasure working with you. We hope to see you again!

November 30, 2022

The service on my vehicle was great but when I am asked to get my vehicle washed, I was very disappointed to see the finish product. Bugs still on the windshield and tires were still dirty as well. I could More

by Wma8985582@comcast.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Everson , Tricia Glaze
Report | Print
Dec 03, 2022 -

Herrin-Gear INFINITI responded

Hi there; we're happy to hear that your experience with the service team was a positive one. We strive for 100% satisfaction and are saddened to hear this was not the case. Thank you for bringing this to our attention. If there is anything we can do to help, please reach out to us, and we'd be happy to discuss it!

Dec 03, 2022 -

Wma8985582@comcast.net responded

My service manager has reached out to me to correct the issue. Thank you for reaching out to me.

November 29, 2022

My experience with the service department went very well. I was satisfied with the service I received. More

by wlmcafee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Ayers
Report | Print
Nov 30, 2022 -

Herrin-Gear INFINITI responded

Thanks for the 5-star review. It was a pleasure working with you. We hope to see you again!

November 23, 2022

Great quality customer service and job satisfaction at this dealership each and every time I come in. More

by RobH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Ayers, Tricia Glaze
Report | Print
Nov 30, 2022 -

Herrin-Gear INFINITI responded

Hey RobH, thanks for the 5-star review. It was a pleasure working with you. We hope to see you again!

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