Herrin-Gear Lexus

Worst dealership service experience I’ve ever had. I’ve been a loyal Lexus customer since 2000, and unfortunately, this was extremely disappointing. The way we were treated was unprofessional and, I’ve been a loyal Lexus customer since 2000, and unfortunately, this was extremely disappointing. The way we were treated was unprofessional and, quite frankly, almost disrespectful. I love my Lexus vehicle, but customer service matters just as much as the quality of the car. After this experience, I have decided that I will not purchase another vehicle from this dealership. It’s unfortunate that after so many years of loyalty, this is how I was treated. More

Great encounter from the time Deidra answered my call to the time she text to see how my ride home was in my new GX! If you ever need a vehicle please ask for Deidra…it was like we had been friends forever. the time she text to see how my ride home was in my new GX! If you ever need a vehicle please ask for Deidra…it was like we had been friends forever. Welcomed my daughter and 2 of my grands in and showed them the play room which was a big hit!!! This has definitely been the BEST experience buying a SUV I’ve ever encountered! Herrin-gear and Deidra will keep me coming back for all our needs like service and future upgrades! Thank you so much! More

Everyone was nice , helpful, and friendly. We were given space to make a decision and choice without feeling pressured. Our salesman Cody handled everything where we had minimal wait time at t We were given space to make a decision and choice without feeling pressured. Our salesman Cody handled everything where we had minimal wait time at the dealership. More

My experience at your dealership was pleasant. Everyone was friendly and very helpful with any questions I had. Also, all of the paperwork went very quick. Everyone was friendly and very helpful with any questions I had. Also, all of the paperwork went very quick. More

I arrived early and was seen and out of there before the actual appointment time. actual appointment time. More

Excellent customer service! Everyone is always so kind and making sure all things were explained! Great experience! Everyone is always so kind and making sure all things were explained! Great experience! More

Worked with a new employee for service visit - she was very helpful, extremely knowledgeable and my car was ready much earlier than I expected. very helpful, extremely knowledgeable and my car was ready much earlier than I expected. More

I was very pleased with the experience. Destin was kind and professional. Great service department Destin was kind and professional. Great service department More

Interaction was great. Learning how to utilize the features of the car was very involved but made easy by staff. Learning how to utilize the features of the car was very involved but made easy by staff. More

These are the best in the business. Would not consider buying anywhere else. Professional staff and great service. Would not consider buying anywhere else. Professional staff and great service. More