Herrin-Gear Lexus

Great staff Buying process was smooth. Jonathan and Alex were great to work with. I still have to return to meet with the IT tech to finish the buying experience. Buying process was smooth. Jonathan and Alex were great to work with. I still have to return to meet with the IT tech to finish the buying experience. More

Very pleased I was very pleased with Andy. Great communication! I didn't feel taken advantage of like other places. I would highly recommend Lexus but especially A I was very pleased with Andy. Great communication! I didn't feel taken advantage of like other places. I would highly recommend Lexus but especially Andy! More

Long time customer I have been using the service dept at Herrin Gear since 1993 when I bought my first Lexus. They are extremely busy, but are consistently courteous an I have been using the service dept at Herrin Gear since 1993 when I bought my first Lexus. They are extremely busy, but are consistently courteous and friendly. Their work is always top flight. I worked with Al for the first time and liked him very much. He called when the car was ready and went over the service summary carefully with me. My car had been cleaned and vacuumed. All was well. More

regular service Al Boudin always takes excellent care of me. When I book an appointment, I am in and out without any time wasted waiting. He always does what he say Al Boudin always takes excellent care of me. When I book an appointment, I am in and out without any time wasted waiting. He always does what he says. I never have to worry when I deal with Al. More

Excellent experience Gay is ALWAYS so nice, pleasant, & helpful. She was very patient and listened to my concerns. She also seems to be very knowledgeable about the Lexus Gay is ALWAYS so nice, pleasant, & helpful. She was very patient and listened to my concerns. She also seems to be very knowledgeable about the Lexus products. More

Very polite and professional I did not have an appointment but was greeted timely. Al was very polite and personal. I left my car for an oil change and tire rotation. Al called wh I did not have an appointment but was greeted timely. Al was very polite and personal. I left my car for an oil change and tire rotation. Al called when my car was ready to be picked up. More

Superb The service was GREAT. My service advisor (Al Bouldin) was very nice and professional. He contacted me to let me know that I needed new tires, becau The service was GREAT. My service advisor (Al Bouldin) was very nice and professional. He contacted me to let me know that I needed new tires, because the thread was wearing out. Something that I thought was needed by next year. Glad to know that he was concerned about me being safe on the roads in this HOT weather. More

Simply the Best Finding the vehicle I wanted was easy at Herrin-Gear Lexus. I placed an inquiry over the internet for the vehicle I wanted. Kyle answered the inquiry Finding the vehicle I wanted was easy at Herrin-Gear Lexus. I placed an inquiry over the internet for the vehicle I wanted. Kyle answered the inquiry and kept me up-to-date through the process of my vehicle being built. He was honest and a pleasure to do business with. More

Customer Service Lives My salesman, Arthur, was phenomenal. He was polite, honest, and helpful. I purchased a new RX 350. I damaged the rim of my car prior to leaving the lo My salesman, Arthur, was phenomenal. He was polite, honest, and helpful. I purchased a new RX 350. I damaged the rim of my car prior to leaving the lot. The dealership replaced the rim at no cost. The day I returned for the repair; Arthur greeted me and ensured the repairs were completed. Upon return, he delivered the car keys to me. I was very impressed with his service. More

Great experience! Checked my vehicle in as soon as I arrived. Left with a loaner within five minutes. Called me when it was ready. Was in and out with my vehicle in Checked my vehicle in as soon as I arrived. Left with a loaner within five minutes. Called me when it was ready. Was in and out with my vehicle in less than ten minutes. As always, the people and the service is great! More