Herrnstein Hyundai, Inc.

Barb is an asset to HERRNSTEIN HYUNDAI. She makes doing business easy! Jamie also does a great job explaining the finance process 👏 She makes doing business easy! Jamie also does a great job explaining the finance process 👏 More

this is a wonderful dealership they were friendly and very helpful and i Thank them very much i love my new ELANTRAi will tell family and friends about them very helpful and i Thank them very much i love my new ELANTRAi will tell family and friends about them More

Steve & Doug did an amazing job on getting my car fixed. Doug worked for two weeks to get my car fixed properly. Doug worked for two weeks to get my car fixed properly. More

Getting my Sonata serviced at Herrnstein Hyundai is always a pain-free experience. The service advisors always listen to my concerns and take time to explain what the service will entail. They update y always a pain-free experience. The service advisors always listen to my concerns and take time to explain what the service will entail. They update you on the progress of your service. They have a great customer lounge to wait in while your vehicle is being serviced. The entire staff is extremely friendly and easy to work with. I had a friend with me on my last service and she was very impressed with the dealership. More

Barb was amazing and helped me with everything I needed! I knew what I wanted to test drive and she did what she could to help me and make things easier. I bought my last car from Herrnstein Hyundai, I boug I knew what I wanted to test drive and she did what she could to help me and make things easier. I bought my last car from Herrnstein Hyundai, I bought my new Kia Sorento from Herrnstein Hyundai, and I will buy my next car from them too! More

Great experience from time of arrival to finish. Everything I requested be serviced was and explanation after excellent. Nice area to wait with snacks and drinks very clean. Everything I requested be serviced was and explanation after excellent. Nice area to wait with snacks and drinks very clean. More

Adam from the service department along with the service departments manager were rude and need a lot of work on how to speak with customers and how to listen to any and all concerns a customer has without departments manager were rude and need a lot of work on how to speak with customers and how to listen to any and all concerns a customer has without laughing at the customer or talking down to the customer. More

I appreciated all of the help but I asked to not see the vehicle before being approved and they kept trying to push it. I also wish I could have left my youngest child with someone else but no one was able vehicle before being approved and they kept trying to push it. I also wish I could have left my youngest child with someone else but no one was able to watch her. It would have been nice to have some kind of distraction for her. Though not their fault by any means. The buying process is already stressful. We sat there for so long that the patiencecof my toddler was thinned. I offered to come back in with the money for the vehicle I wanted but was turned down for that one. I was happy to get a vehicle after all though it was a slap in the face when one was brought out with horrible body damage and not third row as I had requested. They even asked me if I really wanted third row? After I had told them that I needed a third row because we have 4 children. It felt like I wasn't being listened to. I get it you need a sale, but what happened to appealing to your customer? Draw them in? Relate to them? And listen to them! I don't expect anyone else to be able to do what I can't. I would be a horrible nurse if I didn't not listen to what my patients had to say and rather just go with the flow of what I care about. I was happy to have such a huge discount. But was also disappointed with the cleanup of the vehicle. Even if it was an improvement from what we saw at first the windows were still a mess it looked like kids had wiped their fingers on them and still dog fur allover it. Overall I am happy with the help they did provide since due to me already having a car payment I was turned down elsewhere. So then even getting me into a vehicle was great. They just need to try to relate to their customers better. More

Love how you pull in and they walk up to your car. Then the waiting room is really nice free water and snacks!! Also tv so you can watch anything you please! Beautiful dealership and very friendly sta Then the waiting room is really nice free water and snacks!! Also tv so you can watch anything you please! Beautiful dealership and very friendly staff! More

Buying a car from Herrnstein Hyundai has been, by far, the best car buying experience I have ever had! I can't imagine ever buying a car from any other dealer! the best car buying experience I have ever had! I can't imagine ever buying a car from any other dealer! More