Herrnstein Hyundai, Inc.

I appreciated all of the help but I asked to not see the vehicle before being approved and they kept trying to push it. I also wish I could have left my youngest child with someone else but no one was able vehicle before being approved and they kept trying to push it. I also wish I could have left my youngest child with someone else but no one was able to watch her. It would have been nice to have some kind of distraction for her. Though not their fault by any means. The buying process is already stressful. We sat there for so long that the patiencecof my toddler was thinned. I offered to come back in with the money for the vehicle I wanted but was turned down for that one. I was happy to get a vehicle after all though it was a slap in the face when one was brought out with horrible body damage and not third row as I had requested. They even asked me if I really wanted third row? After I had told them that I needed a third row because we have 4 children. It felt like I wasn't being listened to. I get it you need a sale, but what happened to appealing to your customer? Draw them in? Relate to them? And listen to them! I don't expect anyone else to be able to do what I can't. I would be a horrible nurse if I didn't not listen to what my patients had to say and rather just go with the flow of what I care about. I was happy to have such a huge discount. But was also disappointed with the cleanup of the vehicle. Even if it was an improvement from what we saw at first the windows were still a mess it looked like kids had wiped their fingers on them and still dog fur allover it. Overall I am happy with the help they did provide since due to me already having a car payment I was turned down elsewhere. So then even getting me into a vehicle was great. They just need to try to relate to their customers better. More

Adam from the service department along with the service departments manager were rude and need a lot of work on how to speak with customers and how to listen to any and all concerns a customer has without departments manager were rude and need a lot of work on how to speak with customers and how to listen to any and all concerns a customer has without laughing at the customer or talking down to the customer. More

Buying a car from Herrnstein Hyundai has been, by far, the best car buying experience I have ever had! I can't imagine ever buying a car from any other dealer! the best car buying experience I have ever had! I can't imagine ever buying a car from any other dealer! More

Love how you pull in and they walk up to your car. Then the waiting room is really nice free water and snacks!! Also tv so you can watch anything you please! Beautiful dealership and very friendly sta Then the waiting room is really nice free water and snacks!! Also tv so you can watch anything you please! Beautiful dealership and very friendly staff! More

My experience was very pleasant and was made enjoyable in the whole car buying from beginning and end the whole car buying from beginning and end More

Usually very fast and friendly service. Even the few times service has taken longer than usual, the service advisor keeps you informed Even the few times service has taken longer than usual, the service advisor keeps you informed More

Great experience. No pressure. Brooke took the time to explain the new safety features of the car. No pressure. Brooke took the time to explain the new safety features of the car. More

They were very nice and very helpful. I would go back again to purchase another car. I would go back again to purchase another car. More

The dealers ship is fine not sure if I like what I bought from them from them More

Very quick and efficient experience. The newly renovated lobby is very nice. It’s nice not having the vending machine so now water/coffee is complimentary The newly renovated lobby is very nice. It’s nice not having the vending machine so now water/coffee is complimentary More