I had the pleasure of dealing with Mr. Tony Gonzalez. First of all, I have only purchased used cars in the past. This was my very first new car purchase and it was nothing short of a great experience. Not once did I ever feel pressured which seems to be very uncommon when buying a vehicle these days. Customer service was second to none. I would definitely recommend this dealership to anyone looking for a great car buying experience! Thanks Tony!
"Ofosuhene Richardson was an excellent sales representative"
Ofosuhene Richardson was determined to help me get the best deal for my new 2018 Honda Civic EX by haggling with his own manager to get another $150 off the price of my vehicle in addition to the other $1,500 I received in savings
Salesman Percy Agyei-Obese was knowledgeable, professional and kind to me and my companion dog. We are both pleased with our purchase of a CR-V. Percy carefully demonstrated new CR-V features, set up connection to my iPhone, and helped me clear out stuff from my old vehicle.
We needed a new car and visited other dealerships before arriving at Herson’s. Percy was personable, polite, and professional. He did not push us in any way. Instead, he listened to what we had to say. Then, he gave us suggestions and and showed us the cars we wanted to see. We now have the car that works well for us, having received a good price as well as great customer service.
I wanted to Thank Kenny with taking the time to answer all my questions. He was so patient, Kenny made my SUV buying experience easy and it also helped that he had a sense of humor. I will definitely be sending people I know to him. I love my new CR-V and thanks for going the extra mile to get the vehicle there that I wanted.
So after buying 3 Hondas and an Acura in the last 10 years, this is the last time I buy a Honda or ever go to this dealership whatsoever. After getting approved the previous year 1.9% interest on a Honda Accord. This dealer in Sue's to give me a 13% interest rate when I was in a bind really needed a new car because my other car had just gotten totaled. Pat the sales manager is a real piece of work and Aaron Phillips the salesman bait and switch neon cars that I wasn't prepared to do business on. Honda Finance wouldn't tell me how much they had approved me for but they also said it was a little bit outlandish that I got landed on a 13% both of my Banks said that I was an outrageous rate even for them and they typically go higher than the financial institution of the motor company you're buying the car from. Absolutely the worst thing you could do to somebody that's in the buying and needs a car because their other one just got totaled. I really hope somebody reviews this and sees how bad of a situation you could be put into like going to hersons Honda. Also never get the gap insurance from this dealership because they'll sell you one that doesn't pay out for three months after your car was totaled
I bought a brand new honda accord from the college park Honda dealership. The sales person was very friendly but I've had multiple issues with their service department. I just moved to Rockville last year but was still going to college park. After having an issue with the representative in service with simply trying to schedule an appointment I had had enough. I searched the area and the you have it a honda dealership right under my nose in Rockville. I immediately contacted them regardinga mail in my tire and an oil change for my car. The rep was very professional, answered all of my questions about the tire plug and did not try and convince me to waste my money on brand new tires but see if they could plug it instead. When I got to the shop a representative met me outside was extremely friendly and helped me with my appointment. While I wanted for my car to be serviced I was curious and bored so I went to go look at the show room where they had a beautiful white pearl honda accord 2018. Mind you I had just bought the 2016 from college park 2 years ago. I didn't care. I had questions. I was like a kid in a candy store. A gentlemen named Kenny approached me, but not like the annoying people who jump down your throat when you walk into a typical car dealership. He simply asked if I had any questions. Long conversation short he answered all of my questions about the car. I told him I would be back to see him to trade in my car later that week. They did my lil change and tire plug quickly and efficiently. ..fast forward. ..
...I came on a Wednesday that week to see if I could trade in my '16 for a '18. Kenny was personable and displayed great customer service. Matter fact I ended up being there half of the day because his service was so great. Infact everybodies service at this dealership was great. The rep sitting next to me was on his break. He happened to go to chick fa la and I had made a comment basically thanking him for getting me some food. It was for him obviously. He was nice and gave me half of his fries. Which I couldn't say thank you for because he disappeared but thank you chick fa la guy lol. ...back to my car...
...Kenny needed up getting me a deal on my car. His manager was extremely nice and worked with me and my budget for my deposit. I appreciate the other sales reps checking on me while Kenny and his manager where outside inspecting my car. Oh yea and I cant forget about the finance lady, she was great. She had very good customer service and was patient with me and explained everything thoroughly. All in all I will be back to this dealership. Thanks Hersons Honda for my new ride. :)
"Very efficient and no stress purchase. Great dealer to buy f"
I had a great experience purchasing a 2017 accord coupe, no pressure and great price. Tony was great to work with and no pressure to purchase extended services etc. I highly recommend this Hønda Dealer....