Re: my recent visit on 09/03/2021.
No response from manager yet, after sending two email!
In July my GPS system required password and for that reason I called Herson and asked for password which I have done so in the past. Usually they provide me with number which I enter into the system to fix the navigation system! It usually occurs once every 2-3 years, however back in July I attempted twice however they asked my that I have to bring the car to get the code! I inform them that usually I call and I was provided by code, however Herson said “ the Policy” has changed and I have to bring the car! Is sked to talk to manager and they put me on hold and it was disconnected and no one called me back! In August I called again and for the same thing and I was forced to bring the car by 7 pm to get the code because they cannot give the code on the phone because of policy change and car should be physically there. I knew that I have the code somewhere written but because I was in rush I arrived at 6:45 pm. After I arrived there no one could fix the GPS and for that reason they asked my to open the front hood to check the battery. While they tried to check it (to fix the navigation system) the person broke the Electrode (+) screw and couldn’t put it back and they did not tell me. Off course when I tried to turn on the car, I couldn’t until I found out it is broken by Tecnician and I was told that it has had corrosion and for that reason it broke!!!
I was lucky that able to catch mechanic (by staff) and able to wrap a plastic strap around the broken electrode to hold it and bring it back. Any way the code was not given to me. I left with broken electrode. I was advised to bring the car to fix because it was late.
When I went home I found the code, entered to the system and bingo. Easy!!!!
Later On Friday, September 3rd, weekend of Labor Day made appointment at 7:00 am to get the car there to fix the Herson- broken electrode. I arrived on time, a lady came forward and I discussed the matter. Then I was told that I have to pay to fix the broken electrode because it was rusted while I expected that Herson take responsibility and fix the damage done to my car. (remember that I did not bring the car to Herson for battery issue, just for simple code) nothing to do with battery.
The person on the desk said is not our fault because it had corrosion( as I know most of the car get rusted electrodes) but never hear someone break it while trying to open it.
Aside from it, I left at 7:15 am since I had a lot to do, I was told that they will call me soon with potential estimate to fix their mess. I waited until 4:00 pm, no one called me about anything. I called at that time to check status of my car, they told me the lady is busy and will call me in 5-10 minutes. I waited another 30-40 minutes, no call! I called again and the lady representative told me that the car costs for $900 to fix broken electrode. And we don’t have the part and will call you when the car is back!
I took a Uber to a Herson, car still was not ready! Lady did not apologize and said “did I call you that you come here” I said no but it is 10 hours since I left the car at 7:00 am, first appointment in morning, on long weekend, to get the car early and after 10 hours in small dealership like Herson they find out there is no part. When I questioned how that could happen, she said that it is the process!!!!! This is negligent, no professional and rude! No apology at all for wasting my time. I got the car, not only I am driving with plastic band around the battery electrode which damaged by Herson which could tear apart on high way.
This is ridiculous that Herson is negligent like this for damage done which could be life threatening! I emailed manager after I got regular email about satisfaction survey regarding the issue but I did not receive any response. I informed them that I will bring the car to Herson, and I should not pay for part and replacing it, because the damage done to my car for unrelated reason just because of staff which not well trained. I informed them that the part Must replaced ASAP, otherwise Herson will be responsible for any accident may occur to driver and other passengers.Thus far no response! I am getting ready to call manager and move forward to ask my attorney to take action about irresponsible crew at Herson.