Herson's Honda

Amazing customer service Alex asare gave me a great service. Extremely fast and efficient and answered all my concerns amazing salesperson along with gifted in customer servic Alex asare gave me a great service. Extremely fast and efficient and answered all my concerns amazing salesperson along with gifted in customer service. Alex makes me want to send all my family members over to Hersons over any Honda dealer while there are closer ones to me. Thank you again Alex More

The fastes car purchase ever I personally hate car buying, but you have to do that from time to time. I hate it because it usually takes all day ( weekend) and I feel pushed and I personally hate car buying, but you have to do that from time to time. I hate it because it usually takes all day ( weekend) and I feel pushed and pressured and ripped off at the end of it. This time I came to the Herson's Honda with the offer from other dealership, that did not even try to show some flexibility: they gave me the price of the car, the offer for my trade ( that I was not happy about) and said that's it. If I want a better value for my trade I have to sell somewhere else. Which I did. I've got better price for the car, higher value for my trade and all deal closed in 2 hours. Both Rich ( sales person) and CJ ( Sales Manager) were nice, understanding and willing to work with me to get a deal. They make me feel welcomed and appreciated as a customer. I also wanted to thanks Taysie DaSilva, who contacted me the first on my online inquiry. More

Honda Accord 2016 Rose took care of my first oil change at the last minute and was able to work our car into her busy schedule, and then went over the work order with m Rose took care of my first oil change at the last minute and was able to work our car into her busy schedule, and then went over the work order with me to look at all the details for our first service. We are very pleased with Herson's Service Dept. More

Outstanding service representative I have purchased 10 Herson's Honda since 1992 - Rose Byrd has always provided me with the best service She has been courteous and supportive, starti I have purchased 10 Herson's Honda since 1992 - Rose Byrd has always provided me with the best service She has been courteous and supportive, starting out with express service and now, with the full service. SHe has always taken the extra step(s) to make my service experience a pleasure. From greeting me in the service line, to listening to my concerns and needs, Rose continues to be an outstanding representative and credit to Herson's service department More

Excellent Car Buying Experience Knowledgeable, Experienced and Comfortable to work with are three words I would use to describe Aaron Phillips and the car buying experience. We boug Knowledgeable, Experienced and Comfortable to work with are three words I would use to describe Aaron Phillips and the car buying experience. We bought a Honda HRV. His even, no pressure manner of approaching the sale secured the business for him. We test drove the car separately as he explained the features of this vehicle and the next model up (the CRV). No hard sell but attentive, he listened to what we were looking for and found the ideal car for our needs. We would recommend him and the car dealership for Honda and hope our experience with their service continues with this positive first experience. More

Good service Alex Asare He really service good and I'm so happy today. We will introduce somebody to buy here. I have a new car. I'm so happy.everything good He really service good and I'm so happy today. We will introduce somebody to buy here. I have a new car. I'm so happy.everything good More

"Great Car Buying Experience" Had a great experience buying the car, Aaron Phillips was very patient, friendly, and helpful to find the car we needed. He gave us 110% in everything Had a great experience buying the car, Aaron Phillips was very patient, friendly, and helpful to find the car we needed. He gave us 110% in everything he did from customer service to the whole car buying experience. More

Dishonest or confused, or both. Very sloppy and time-consuming process. Went in for a CPO Kia, had a very specific budget in mind. Got close to making a deal, but car sold to anothe Very sloppy and time-consuming process. Went in for a CPO Kia, had a very specific budget in mind. Got close to making a deal, but car sold to another customer. No big deal. Then, I was offered the same Kia NEW for only $50 over my original budget. We decided that was a good deal. Get to the dealership, and the actual price was about $100 over what I was quoted! The deal made over the phone was never run by the financing department or a manager. There was no way they could honor the salesperson's quote. They tried moving down to lesser cars to make my new increased budget. I wasn't interested. They kept trying and trying, very relentless, never listening to my needs. I finally moved on to another car, a Honda, which I didn't really want, but at this point we were ready to buy something. They offered me a new Honda at my new budget. This time, I got the offer IN WRITING (over text) and drive the hour to the dealership (third visit at this point), only to find out that, once again, the deal was never approved by anyone, just the salesperson making stuff up to get me int he door. They finally got close to our number, and I accepted. We also had an agreement for some free accessories if we bought the car. But once at the dealership, that was thrown out the window. The manager was so upset with the price at the end that he said there is no way they're giving me another dime off the car. I was asked to take it without the accessories, or walk away, seriously. Then to top it all off, I asked to have the Hersons badge removed from the car before I drove it off the lot. They took a heat gun to it, and peeled it off, along with the varnish! It's been over a week, and I have yet to have a resolution with the dealership. I spoke with the salesperson about the accessories, and he offered to let me buy them at his employee discount. I rejected that. Now, he's MIA, no calls back as promised. I'll never go back. Total waste of time. Dishonest sales tactics used to get you in the door so they can butter you up with compliments in person and then hook you with a deal that's not what you want or agreed upon. And the dealership management doesn't stand by their own salespeople's promises. Bad business. Sat away. More

Great Buying Experience For the first time we had a great experience buying a new car. Rick was very professional who gave us the right amount of information throughout the p For the first time we had a great experience buying a new car. Rick was very professional who gave us the right amount of information throughout the process. He is very honest and not pushy at all! I've dealt with several dealers before and I know an array of sales tactics people use, so I really enjoyed Rick's simple and honest approach. CJ was also very helpful, kindly followed up without pushing the deal, and at the end gave us a good price. Finally we met Alex for our finances, and once again we saw the friendly approach which apparently is a culture at Herson's Honda. Overall we were very impressed by the whole team, and consider ourselves Herson's customer for life now! More

Great buying experience! Purchased a new HR-V. Great service from Drew Alvey and the Herson's team. No hassles and enjoyable buying experience. They did not have the model tha Purchased a new HR-V. Great service from Drew Alvey and the Herson's team. No hassles and enjoyable buying experience. They did not have the model that we wanted there and they got it for us in few hours. We got a great deal. This is the third car we bought from Herson's and will come back again. More