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Herson's Honda
Rockville, MD
1,949 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,949 Reviews of Herson's Honda
July 16, 2026
I have been a customer of Herson Honda for several years. I was impressed with outstanding customer service by James Spraldlin on July 14, 2027 (recall service) but was utterly disappointed by the poor custo I was impressed with outstanding customer service by James Spraldlin on July 14, 2027 (recall service) but was utterly disappointed by the poor customer service by Nancy Gonzalez on July 13, 2026 (A1 service). Nancy did not inform me of the recall on my vehicle and it was after I logged into my Geico insurance account that I got to know of the recall and I had to make a second trip to tge dealership on July 14, 2026 for the recall service! I sincerely hope that this does not happen to another customer. More
by Emmanuel Fadiran
Employees Worked With
James Spradlin, Nancy Arias Gonzalez
July 15, 2026
Always on top of everything, nice, kind, honest and super professional. This is my fifth year with them and never needed to look for another shop. Thanks guys! professional. This is my fifth year with them and never needed to look for another shop. Thanks guys! More
by Maya
Employees Worked With
Cesar Lemus
July 14, 2026
Cesar was very professional. He had a vast knowledge of Honda products and was well informed of my situation. I also love the fact that they provided a service to drop me at home He had a vast knowledge of Honda products and was well informed of my situation. I also love the fact that they provided a service to drop me at home while my vehicle was being attended to and picked me up when the service was completed. More
by Eshaw4
Employees Worked With
Cesar Lemus
July 13, 2026
For the past 13 yrs Hersons has maintained my vehicle. They have always provided excellent service and repairs. They have treated me as a valued customer and worked with me to identify the most important They have always provided excellent service and repairs. They have treated me as a valued customer and worked with me to identify the most important repairs to my vehicle. Two service representatives stand out James and Nelson. Both of them have been great people to work with and to advise me. Thanks Hersons. More
by DF
Employees Worked With
James S., Nelson Mejia
July 13, 2026
Great experience with service of my 2021 Honda Accord. Congratulate James Spradling for a competent and very efficient processing of all the issues related to the service. I appreciated that he kept me in Congratulate James Spradling for a competent and very efficient processing of all the issues related to the service. I appreciated that he kept me informed all the time. Recommend him and Hersons Honda in Rockville. More
by JJFA
Employees Worked With
James Spradling
July 11, 2026
Hersons kia did a fantastic job when my son's car died. They kept it on the lot until I could sell it and a tow truck could pick it up. And then helped me purchase a used car. Arturo in Service, Sam in sa They kept it on the lot until I could sell it and a tow truck could pick it up. And then helped me purchase a used car. Arturo in Service, Sam in sales, Jazz the manager and Ethel in finance were very sweet, helpful, kind and always had a smile. Even the tow truck people wanted to know what I did to get service to be so helpful with the dead car. It was a very good experience with Kia. Same when I leased my 2026 carnival with Josh and Jazz. More
by Diana
Employees Worked With
Sam in sales and Jazz in management. Arturo in service and Ethel in finance. , Ethel Powell
July 10, 2026
Nancy did a great job explaining why we needed to do the several tasks. And the Uber worked great. She also showed me the previous work done last year. several tasks. And the Uber worked great. She also showed me the previous work done last year. More
by marlinpatrick67
Employees Worked With
Nancy Gonzalez
