Hertrich Chevy Cadillac of Salisbury

unsatisfied , would never go back i had an appointment for both transmutation flush and oil change on Friday the 17th at 2 clock . for one they did not do my tras flush saying they d i had an appointment for both transmutation flush and oil change on Friday the 17th at 2 clock . for one they did not do my tras flush saying they don't have enough time due to being short handed even though it was a scheduled. the second thing which is outrages they forgot to put the engine oil cap back on , i had to drive 45 miles back to Bethany beach , DE , as soon as i get out of the car i smell burned oil , i opened the hood to check what it was , to see the engine oil splashed all over the place . unsatisfied you would never expect this from a Cadillac dealer. More

Above and beyond I called the dealership to inquire about a truck. They had the perfect one for me with all options. I told the sales rep I had a trade and that I had I called the dealership to inquire about a truck. They had the perfect one for me with all options. I told the sales rep I had a trade and that I had my 3 kids. Without hesitation the sales rep said I will come pick up your trade from your house and assist in the deal. The sales rep really went out of his way to help me. When my trade number came back I needed more to make the deal happen and my sales guy Robbie went to bat for me and made it happen. I was happy with the overall experience and thanked Robbie for going so far out of his way to sell me a truck. I look forward to dealing with Robbie again in the future. More

bought a lemon Purchased a used car that was supposed to be clean and well maintained. They replaced battery a few days later. When I returned the car 28 days late Purchased a used car that was supposed to be clean and well maintained. They replaced battery a few days later. When I returned the car 28 days later I am told the transmission has failed and the repair will cost $1500. They will not take care of my car. Dealership lacks integrity and will not do any more business there. Very disappointed. More

We were shopping for a car for my daughter. She wanted a Chevy Cruze. We found the one she wanted at Courtesy. Robbie was awesome. He was very helpful and made the experience quick and fun. Chevy Cruze. We found the one she wanted at Courtesy. Robbie was awesome. He was very helpful and made the experience quick and fun. More

We purchased a 2013 Malibu just yesterday. We had a certain amount in mind and told our salesman, Robbie Pasquith. He worked up some numbers and we went home to think about it. The next morning when certain amount in mind and told our salesman, Robbie Pasquith. He worked up some numbers and we went home to think about it. The next morning when we returned he had two deals better than the first. This is actually our 3rd purchase form Courtesy, so we selected the one that best suited our needs and drove the car home! Robbie is very professional and knows the product. If he doesn't know the answer to your question, he will find out. Ask for Robbie and be ready to purchase your new car. The Hausner's More

I totaled my truck in an accident and was in need of a replacement vehicle. I searched through Cars.com and was able to find several Chevy Cruzes for cheaper than the local Courtesy dealership. However I replacement vehicle. I searched through Cars.com and was able to find several Chevy Cruzes for cheaper than the local Courtesy dealership. However I went to Courtesy to test drive and look at the Cruzes to determine what options and other items I did/did not want on my car. Jonathon and George bent over backwards to help me get a great deal on a new Cruze that was within the budget of the insurance money I received. I would absolutely recommend them to anyone looking to buy a new vehicle. More