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Hertrich Chrysler Dodge Jeep Ram of Elkton
Elkton, MD
291 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 291 reviews
November 01, 2020
They are not up to speed on ProMaster service They do They are not up to speed on ProMaster service They do the basics fairly well. But I wanted a few ProMaster issues resolved. And they could not even They are not up to speed on ProMaster service They do the basics fairly well. But I wanted a few ProMaster issues resolved. And they could not even drive to the van More
by HERMCOOK
Verified CustomerEmployees Worked With
Rob Syva
Helpful October 30, 2020
Our experience buying a new truck was pleasant and very easy. Everyone was very attentive and willing to work to get a Fair deal done. easy. Everyone was very attentive and willing to work to get a Fair deal done. More
by DPBAILEY0
Employees Worked With
Wayne, Eric, and Nick
October 30, 2020
Very friendly and efficient people. Always willing to answer questions. The young lady in the Service Department is very good. She should be a manager of a complete dealership. answer questions. The young lady in the Service Department is very good. She should be a manager of a complete dealership. More
by KANDJSCOTT
Employees Worked With
Rob Syva
October 30, 2020
Excellent service as always. Called service, scheduled next day and repair and service work completed . Thanks again Francis! As before, very much appreciated. Highly recommended. next day and repair and service work completed . Thanks again Francis! As before, very much appreciated. Highly recommended. More
by JPCPUDR
Employees Worked With
Francis
October 30, 2020
I made a 1 pm appointment for an oil change and tire rotation - I said that I would be waiting at the dealership for the service. I was there 15 minutes early. It took over 1 1/2 hours for this service. rotation - I said that I would be waiting at the dealership for the service. I was there 15 minutes early. It took over 1 1/2 hours for this service. In addition, I told the service man to use synthetic blend oil, just like they did my prior oil change. They put in full synthetic oil. Not a good experience. More
by the4migs
Employees Worked With
Not sure
October 30, 2020
Employee at the second desk is ALWAYS and was extremely rude. He barked over the gentleman helping us, interrupted and did not explain his frustrations. He needs to take a course in customer service and l rude. He barked over the gentleman helping us, interrupted and did not explain his frustrations. He needs to take a course in customer service and learn how to work with the general public. The other employee who helped us was informative and kind & we appreciate his helping us- and was apologetic for the other employee’s rude behaviors. More
by JRLWALPOLES
Employees Worked With
Rob Syva
October 29, 2020
Made appt. For first thing Tuesday morning. Jeep wasn't seen till 3pm Wednesday! You diagnosed problem as I told the service guy, AC compressor pulley. Instead of fixing that issue they wanted to replac seen till 3pm Wednesday! You diagnosed problem as I told the service guy, AC compressor pulley. Instead of fixing that issue they wanted to replace whole unit for 1300. Took it to another shop that day they discovered leak in AC system. Fixed all for much less.. Funny thing is, I took jeep to you guys in July for AC issues. You said you tested system and said nothing was wrong. Ill never step foot in your shop again. More
by MARTY
Employees Worked With
Rob Syva
October 29, 2020
Not helpful at all with trying to resolve an issue with my 2016 challenger. Dealer fixed the car when it was under warranty but repair failed and would not help in any way. Told me to call Chrysler and ta my 2016 challenger. Dealer fixed the car when it was under warranty but repair failed and would not help in any way. Told me to call Chrysler and take it up with them. Wouldn’t even call on my behalf. I will no longer be taking my cars there. More
by alPAULSON
Employees Worked With
Rob Syva
October 29, 2020
Good service! The team in the service department is super helpful and kind to deal with. They made sure my issue was dealt with and worked to get me the best resolution for my issue. super helpful and kind to deal with. They made sure my issue was dealt with and worked to get me the best resolution for my issue. More
by REBECCA B.
Employees Worked With
Fran, Joe , Rob Syva
