Hertrich Chrysler Dodge Jeep Ram of Elkton

Excellent service My agent was very nice,got me a great deal and made it a great experience.I would definitely refer them to anyone I know. My agent was very nice,got me a great deal and made it a great experience.I would definitely refer them to anyone I know. More

Bumper to bumper warranty not honored Took jeep in for warranty work, 28k miles, 2016 grand Cherokee. Loud squeeling brake noise. Tried to charge for diagnosis, didn't fix vehicle, wanted Took jeep in for warranty work, 28k miles, 2016 grand Cherokee. Loud squeeling brake noise. Tried to charge for diagnosis, didn't fix vehicle, wanted to charge for warranty work while not replacing 1 part, never called corporate for guidance, when picked up vehicle after wasting time, inside vehicle seat was filthy, fuzz and dirt on seat, no floor protectors. Am now dealing with corporate on this ripoff dealership, next move magnuson moss, and consumer affairs division. Absolute clown club. More

poor customer service no respect given at the service department. its their way or the highway. not too friendly when it comes to warranty work. just needed a zipper repair no respect given at the service department. its their way or the highway. not too friendly when it comes to warranty work. just needed a zipper repaired on a jeep soft top? More

Poor service, lack of experience Worst place I've ever been to to buy a car, they made my fiance feel like crap they acted like her credit was so bad she had to put down 10000 dollars Worst place I've ever been to to buy a car, they made my fiance feel like crap they acted like her credit was so bad she had to put down 10000 dollars , needless to say we went to bcp in Wilmington they sold us the car at a good rate and told us hertrich didn't even run the banks they told us they did. I will never go there again More