Hertrich Chrysler Dodge Jeep Ram of Elkton - Service Center

The service was good. The price was a little pricey and the wait time was satisfactory. The customer service representative was very knowledgeable my overall score is 95% ratio.

They over looked my breaks I was told by Victor that there a 50/50 chance that a good tech will service my truck.smh

The passenger's side back seat latch release was broken on my 2018 Rubicon. It was a warranty job. It took Hertrich 3 times to fix it. The last time I picked it up, the interior was dirty from their work, the exterior had a new ding and while discussing these things with an employee in the parking lot, he put his hand on the side mirror of my other vehicle (2017 Nissan 370Z) I used to pick up the Jeep and leaned against it. I had to ask him not to lean on my car. Too many indications they don't care about their work or their customer's possessions. My service rep. Fran was awesome, though, but not good enough for me to come back for routine service.

They are not up to speed on ProMaster service They do the basics fairly well. But I wanted a few ProMaster issues resolved. And they could not even drive to the van

Excellent service as always. Called service, scheduled next day and repair and service work completed . Thanks again Francis! As before, very much appreciated. Highly recommended.

Very friendly and efficient people. Always willing to answer questions. The young lady in the Service Department is very good. She should be a manager of a complete dealership.

Employee at the second desk is ALWAYS and was extremely rude. He barked over the gentleman helping us, interrupted and did not explain his frustrations. He needs to take a course in customer service and learn how to work with the general public. The other employee who helped us was informative and kind & we appreciate his helping us- and was apologetic for the other employee’s rude behaviors.

I made a 1 pm appointment for an oil change and tire rotation - I said that I would be waiting at the dealership for the service. I was there 15 minutes early. It took over 1 1/2 hours for this service. In addition, I told the service man to use synthetic blend oil, just like they did my prior oil change. They put in full synthetic oil. Not a good experience.

I sold my Compass after only 2 years. Waste of money. It was burning oil at an extremely high rate. When I requested advice I was blown off

It did take 2 1/2 hours just to do a oil change that only thing I was disappointed in and then staid thing was wrong it would be 1,700. To take care of the different problem.