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Hertrich Chrysler Dodge Jeep Ram of Elkton - Service Center

Elkton, MD

3.4
27 Lifetime Reviews Review Dealership

27 Reviews of Hertrich Chrysler Dodge Jeep Ram of Elkton - Service Center

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November 03, 2020

"The service was good. The price was a little pricey and..."

- DERRICKPICKRON

The service was good. The price was a little pricey and the wait time was satisfactory. The customer service representative was very knowledgeable my overall score is 95% ratio.

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Recommend Dealer
Yes
Employees Worked With
November 02, 2020

"They over looked my breaks I was told by Victor that..."

- JOSHUA

They over looked my breaks I was told by Victor that there a 50/50 chance that a good tech will service my truck.smh

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Recommend Dealer
No
Employees Worked With
Victor and GM
Nov 03, 2020 -

Hertrich Chrysler Dodge Jeep Ram of Elkton responded

Joshua, we would like to apologize for your negative experience at our dealership. We’d like to learn more about your specific situation. If you wouldn’t mind giving Rob Syva our General Manager a call at (443) 907-1500 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you.

November 02, 2020

"The passenger's side back seat latch release was broken..."

- allyn515

The passenger's side back seat latch release was broken on my 2018 Rubicon. It was a warranty job. It took Hertrich 3 times to fix it. The last time I picked it up, the interior was dirty from their work, the exterior had a new ding and while discussing these things with an employee in the parking lot, he put his hand on the side mirror of my other vehicle (2017 Nissan 370Z) I used to pick up the Jeep and leaned against it. I had to ask him not to lean on my car. Too many indications they don't care about their work or their customer's possessions. My service rep. Fran was awesome, though, but not good enough for me to come back for routine service.

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Recommend Dealer
No
Employees Worked With
Nov 03, 2020 -

Hertrich Chrysler Dodge Jeep Ram of Elkton responded

We would like to apologize for your negative experience at our dealership. We’d like to learn more about your specific situation. If you wouldn’t mind giving Rob Syva our General Manager a call at (443) 907-1500 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you.

November 01, 2020

"They are not up to speed on ProMaster service They do..."

- HERMCOOK

They are not up to speed on ProMaster service They do the basics fairly well. But I wanted a few ProMaster issues resolved. And they could not even drive to the van

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Recommend Dealer
No
Employees Worked With
Nov 17, 2020 -

Hertrich Chrysler Dodge Jeep Ram of Elkton responded

We would like to apologize for your negative experience at our dealership. We’d like to learn more about your specific situation. If you wouldn’t mind giving Rob Syva our General Manager a call at (443) 907-1500 at your earliest convenience.

October 30, 2020

"Excellent service as always. Called service, scheduled..."

- JPCPUDR

Excellent service as always. Called service, scheduled next day and repair and service work completed . Thanks again Francis! As before, very much appreciated. Highly recommended.

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Recommend Dealer
Yes
Employees Worked With
Francis
October 30, 2020

"Very friendly and efficient people. Always willing to..."

- KANDJSCOTT

Very friendly and efficient people. Always willing to answer questions. The young lady in the Service Department is very good. She should be a manager of a complete dealership.

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Recommend Dealer
Yes
Employees Worked With
October 30, 2020

"Employee at the second desk is ALWAYS and was extremely..."

- JRLWALPOLES

Employee at the second desk is ALWAYS and was extremely rude. He barked over the gentleman helping us, interrupted and did not explain his frustrations. He needs to take a course in customer service and learn how to work with the general public. The other employee who helped us was informative and kind & we appreciate his helping us- and was apologetic for the other employee’s rude behaviors.

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Recommend Dealer
No
Employees Worked With
Nov 03, 2020 -

Hertrich Chrysler Dodge Jeep Ram of Elkton responded

We would like to apologize for your negative experience at our dealership. We’d like to learn more about your specific situation. If you wouldn’t mind giving Rob Syva our General Manager a call at (443) 907-1500 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you.

October 30, 2020

"I made a 1 pm appointment for an oil change and tire..."

- the4migs

I made a 1 pm appointment for an oil change and tire rotation - I said that I would be waiting at the dealership for the service. I was there 15 minutes early. It took over 1 1/2 hours for this service. In addition, I told the service man to use synthetic blend oil, just like they did my prior oil change. They put in full synthetic oil. Not a good experience.

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Overall Experience
Recommend Dealer
No
Employees Worked With
Not sure
Nov 03, 2020 -

Hertrich Chrysler Dodge Jeep Ram of Elkton responded

We would like to apologize for your negative experience at our dealership. We’d like to learn more about your specific situation. If you wouldn’t mind giving Rob Syva our General Manager a call at (443) 907-1500 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you.

October 29, 2020

"I sold my Compass after only 2 years. Waste of money. It..."

- mjl760

I sold my Compass after only 2 years. Waste of money. It was burning oil at an extremely high rate. When I requested advice I was blown off

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Recommend Dealer
No
Employees Worked With
Nov 03, 2020 -

Hertrich Chrysler Dodge Jeep Ram of Elkton responded

We would like to apologize for your negative experience at our dealership. We’d like to learn more about your specific situation. If you wouldn’t mind giving Rob Syva our General Manager a call at (443) 907-1500 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you.

October 29, 2020

"It did take 2 1/2 hours just to do a oil change that only..."

- BANDMOM45

It did take 2 1/2 hours just to do a oil change that only thing I was disappointed in and then staid thing was wrong it would be 1,700. To take care of the different problem.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
1
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