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Hertrich Ford Chrysler Dodge Jeep RAM of Pocomoke

Pocomoke City, MD

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48 Reviews

1618 Ocean Highway

Pocomoke City, MD

21851

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Showing 48 reviews

May 01, 2026

Everyone was courteous and friendly. They processed our lease quickly and efficiently. Brandon’s customer service was top notch More

by jsnelsire19
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Rocco, Chris Layton JR, Robert Schmitz
May 01, 2026

Hertrich of Pocomoke was such a great experience. After visiting 3 other Jeep dealers and a few other brands they were able to find the perfect vehicle for me and my budget. The pricing was upfront w More

by Rochelle1974
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Rocco, Chris Layton JR, Bill Jump
April 23, 2026

Great customer service and very friendly staff. My vehicle came back like new!! Super happy with the quality of work and timely fashion! More

by INTRIERI50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Rocco
April 23, 2026

Brandon and his team were very professional. I love the great customer service that was provided to me. The store and service department were clean and professional. I had a wonderful experien More

by KRISTYINTRIERI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Cessna, Meredith Shockly, Fred Hertrich, Brandon Rocco, Dan Vullmier, Brittany Holland, Jessica Lichtenberg, Jason Reimann, Benjamin Scearce, Skler Jones
June 08, 2023

Jeff Forsberg did a wonderful job replacing my window motor. Keep up the good work. More

by grumpy6722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Cessna, Meredith Shockly
Jun 12, 2023 -

Hertrich Ford Chrysler Dodge Jeep RAM of Pocomoke responded

We can't thank you enough for your glowing review! Your feedback encourages our team to go above and beyond for every customer. We truly appreciate your support and look forward to serving you again soon

June 08, 2023

The service I received on my 2006 Chrysler was great. The tech Jeff Forsberg was fast and efficient. Keep up the good work. More

by grumpy6722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Cessna, Meredith Shockly
Jun 12, 2023 -

Hertrich Ford Chrysler Dodge Jeep RAM of Pocomoke responded

We want to extend our heartfelt appreciation for your positive review. Your kind words motivate us to continue providing exceptional service and products

May 13, 2022

I never heard back from them. And I don't know how to give you more words to express that. More

by Wanted To Buy A Car
Recommend Dealer
No
Employees Worked With
No one.
May 16, 2022 -

Hertrich Ford Chrysler Dodge Jeep RAM of Pocomoke responded

We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience. Allow us to take a closer look at this for you. Please contact us at cringer@hertrichs.com with your information so we're able to best assist you. Thank you.

August 05, 2021

Great job on everything I highly recommended Hertrich Ford of Pocomoke ! More

by Tammy T
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Jump, Bill Tidwell
April 02, 2021

Don’t trust them to keep your car in warranty, I lost my lifetime warranty because of their neglect.. Would never ever trust any Hertrichs Dealership. Your money is all they care for.. Word to the wise, I w More

by Michael B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service management over last 5 years
August 15, 2019

Super friendly, accommodating, and professional Worked with Bob at Hertrich and he helped make the car-buying process as simple as it could possibly be on my end. Thanks for the help! More

by JamesM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Schmitz
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