Hertrich Ford Chrysler Dodge Jeep RAM of Pocomoke

1st Car Experience Robert Schmitz was awesome told him what I was looking at and let us test drive it first thing and worked with us and was wonderful couldn't have aske Robert Schmitz was awesome told him what I was looking at and let us test drive it first thing and worked with us and was wonderful couldn't have asked for a better first car buying experience! Thank you so much! And everyone was so nice and what made it even better was my daughter could go in the play room while I was going through everything it was just all together great! More

Wasnt dissapointed They have very good costomer service. They tell you all you need to know and it was about the only time i went to buy a new vehicle and was not dissap They have very good costomer service. They tell you all you need to know and it was about the only time i went to buy a new vehicle and was not dissapointed with the outcome. More

Number 6 Bought my 6th vehicle from them today. Bobby was great as usual. No pressure very helpful. I have been through the ups and downs of owning a vehicle . Bought my 6th vehicle from them today. Bobby was great as usual. No pressure very helpful. I have been through the ups and downs of owning a vehicle .This dealership stands with you if you have any problems. More

Great first time buying experience. Bob Schmitz is wonderful. He started working with me in August 2017 up until I purchased my car on February 22nd. This dealership is amazing. All my q Bob Schmitz is wonderful. He started working with me in August 2017 up until I purchased my car on February 22nd. This dealership is amazing. All my questions were answered and I did not feel like I was pressured at all. I would definitely recommend them. You are not treated as a dollar sign, they treat you like family. More

Reliability and Good Service! The Service Department and Management at Hertrich of Pocomoke is definitely 5 STARS! They exemplify the definition of professionalism, kindness with a The Service Department and Management at Hertrich of Pocomoke is definitely 5 STARS! They exemplify the definition of professionalism, kindness with attention to detail and customer service. I had to have extended warranty work done on my Jeep and began my journey where I purchased the vehicle and 4 dealers later, Hertrich of Pocomoke inherited my Jeep and I, and I couldn't be more grateful. They were responsive, followed through on their word, kept in communication with me, showed respect and fixed my Jeep! Thank you so very much for reminding me of a time where the customer was valued - you have given me some hope that there are still dealerships and service departments that care about their customers. You may be over an hour away, but the drive is well worth the reliability and dedication you show to your customers. Thanks to all of you! More

Great service department It was the most pleasant service experience I ever received. Everyone is so nice and thorough. Super clean. Great waiting area. Awesome. I will d It was the most pleasant service experience I ever received. Everyone is so nice and thorough. Super clean. Great waiting area. Awesome. I will definitely return. More

Liars I do not recommend this dealership for service to your vehicles. Did not have a good experience with the employees. Work was not done correctly. I do not recommend this dealership for service to your vehicles. Did not have a good experience with the employees. Work was not done correctly. More

Wonderful and Helpfull The service that I received was amazing the gentlemen that helped me was very knowledgeable of what I wanted and needed I am so grateful that he was h The service that I received was amazing the gentlemen that helped me was very knowledgeable of what I wanted and needed I am so grateful that he was here to help me. I'm happy with the vehicle and service thanks Bob, Lance and Mike I really appreciate your help and all that you do thanks. if I need another vehicle I know where to go. More

Awesome Sauce! Pleasant and very knowledgeable staff, quick financing, clean vehicle and full tank. Sales person Dallas Rogers is a gem to the company and I will de Pleasant and very knowledgeable staff, quick financing, clean vehicle and full tank. Sales person Dallas Rogers is a gem to the company and I will definitely recommend to family and friends. More

Lies, Uncertified Cars, and Recalls. Fraud, lies, scammers. Buyers beware. Bought a 2013 Fusion from these con artists, less than 30 days sync stops working, no audio, warnings nothing. 1 Fraud, lies, scammers. Buyers beware. Bought a 2013 Fusion from these con artists, less than 30 days sync stops working, no audio, warnings nothing. 1cent fake smile salesmen that pawned the defective junker, Bob, looked at it for about 1 minute then claims it'd be at least 150$ just to diagnose, when I asked if there's any known issues or recalls on sync the liar vehemently denied it. Few seconds of google: Ford sync no audio, massive hits and 12M02 recall/ext. Ford issued all dealers to diagnose fix and if need be completely replace the sync at no cost to the customer. Took a week of frustration and arguing with rude ignorant staff (that couldn't smile or be your better friend while trying to hawk defective junk) Ford HQ "update takes 30 minutes, tell them contact us if needed, all costs are covered" 2 days later the fraudulent scammers still never updated sync, went joyriding in the clunker claiming they were testing sync, total lie. Then committed fraud trying to charge me knowing Ford was compensating them. Had enough of Bob, Dana, and the rest of these criminals, turned my tags in, cancelled insurance, they can keep their defective non certified abused junk. Can't take the migraines and stress these pathetic excuse for dealers have caused me. Save yourself shop anywhere but a hertrich. I would not send someone I hated to that hellhole. More