Hertrich Ford of Easton

Great Service Dept !! I have purchased 2 trucks for my business in the last 14 months from Hertrich. I'm really happy with this dealership. The bottom line is, Buy your vehicle here,and you will be happy. business in the last 14 months from Hertrich. I'm really happy with this dealership. The bottom line is, Buy your vehicle here,and you will be happy. Great Prices, nice people and great service. More

The 2011 V6 Ford Escape I bought at Hertrich Ford of Easton had an issue only 6mths after I bought it and Hertrich told me it was covered under the warranty. I left my car there and went to work. Six ho Easton had an issue only 6mths after I bought it and Hertrich told me it was covered under the warranty. I left my car there and went to work. Six hours later Hertrich called me to say the cost wasn't covered under the warranty. It was going to cost approximately $800 to fix it! Randy, the sales manager, who assured me he would take care of it in person, told me on the phone it was no longer his responsibility to fix my car and made me feel as if it were my fault for not buying the extended warranty. He even had the nerve to try to sell me a new car! Please please don't buy a car here, don't get suckered like I did. I trusted them because my family has bought numerous cars from them. But, they don't care about your business or building a relationship with their customers, they just want your money. Now, almost a year later, I'm looking for a new car because a few weeks ago I had an issue with the fuel pump and broke down on my way to work. And just a week ago my Escape just shut off for no reason. Now I'm searching for a new car. O_o More