Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hertrich Nissan of Dover
Dover, DE
302 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
302 Reviews of Hertrich Nissan of Dover
May 19, 2020
I had my car service on April 18, 2020 they installed 8MOA kit engine maintenance they performed an inspection and he supposed to ask a switch a stop lamp switch hey my car is still doing the same thing 8MOA kit engine maintenance they performed an inspection and he supposed to ask a switch a stop lamp switch hey my car is still doing the same thing the technician was Chris H they ripped off they rip off women the repair wasn’t done they claim it was done but my car still doing the same thing I went back in NISSAN on May 19 of 20This is the worst service I’ve ever had they take a vantage of women claiming they fixing your car and your car doesn’t even need things done a couple months ago I took my car into NISSAN and Isaiah Cox told me that the the mechanic cleaned I need a front and back brakes I did my front brakes I took my car back on April 18 of 24 my back brakes come to find out Isaiah told me I didn’t need new and I didn’t need back brakes because you have a new mechanic so if I need it back brakes two months ago White and I need them on April 18 they’re taking a bandage of women in charging you things that you don’t even need on your vehicle so then he told me I didn’t need back brakes as it will give me the treatment give me the maintenance the maintenance MO a kit for my gas and then I was telling him about how when I’m on the brakes They were post to put on a stop lamp switch replacement they didn’t do it it’s still doing it the same thing I’ve been back in at three times and Isaiah’s going to tell me that the technician says ride my car around for about 1000 miles in a way for a code to come up if you did the diagnostic testing on my car and I paid all this money that you should already know what’s wrong with my car I am not happy with the service there from the service department then I spoke to one of the service manager he was rude as xxxx so I will be disputing my chargesThen after leaving 516 2020 I pulled around front to speak with the general manager if he’s gonna try to tell me that I didn’t have a diagnostic testing done and I did I said it’s right down the paperwork and he said let me go talk to Isaiah but Isaiah had left do you need to tell me to come back on Monday to speak to Isaiah in the service manager for what I’m going to dispute my charges More
by h3162
Employees Worked With
Isaiah cox Christopher H the mechanic
May 15, 2020
Excellent service I have bought three vehicles from them and have always had excellent service from both service and sales department. I would like to give kudos to bot I have bought three vehicles from them and have always had excellent service from both service and sales department. I would like to give kudos to both Isiah and Tom the manager in services they always have a great attitude and always helpful. More
by Tricia
Employees Worked With
Isaiah
May 08, 2020
Routine Scheduled Maintenance During the covid-19, Hertrich Nissan was still completing service. We were able to schedule the date and time, they were prompt at responding, and com During the covid-19, Hertrich Nissan was still completing service. We were able to schedule the date and time, they were prompt at responding, and completed the expected work. Everything was reasoable as expected. More
by Dusty
Employees Worked With
Unknown
May 07, 2020
Excellent experience during COVID-19 car buying era I made an appointment online. Hertrich was prompt in their response time and delivered top level service. Very fast signing the docs was an added bo I made an appointment online. Hertrich was prompt in their response time and delivered top level service. Very fast signing the docs was an added bonus. Whitney and the team were great! More
by matt
Employees Worked With
Whitney
April 23, 2020
Great experience purchasing a vehicle This dealership was willing and ready to work with you on finding the vehicle you desire and working up a great deal for you, Would recommend to fami This dealership was willing and ready to work with you on finding the vehicle you desire and working up a great deal for you, Would recommend to family and friends. More
by WJRJR451
Employees Worked With
Chris Bell
April 21, 2020
Amber was very courteous and very helpful. She assisted me with discounts and told me about the program for service needed when I didn't have all of the money. me with discounts and told me about the program for service needed when I didn't have all of the money. More
by gloriaminus
Employees Worked With
Amber
April 18, 2020
Fast and efficient. They are taking current situation seriously and maintaining safe distancing and disinfecting. Friendly staff . Have had my vehicle serviced here since moving to as area and never an i seriously and maintaining safe distancing and disinfecting. Friendly staff . Have had my vehicle serviced here since moving to as area and never an issue. More
by John
Employees Worked With
Isaiah Cox and amber
April 14, 2020
Excellent service Exceptional service and personnel kindness was truly appreciated yesterday. My car was serviced in record time and it appears that the issue was recti Exceptional service and personnel kindness was truly appreciated yesterday. My car was serviced in record time and it appears that the issue was rectified. Thank you again More
by timmieelsl
Employees Worked With
J. Simmons
April 12, 2020
So Amazing!! Freddy was fantastic!! I am telling everyone to go to him!! I was SO HAPPY with Finance also!! Thank u so much!I Love my Nissan Sentra!’ to go to him!! I was SO HAPPY with Finance also!! Thank u so much!I Love my Nissan Sentra!’ More
by Angelac62
Employees Worked With
Freddy Argueta
April 12, 2020
Our salesman, Marcus, endured that the buying process was as smooth as it could be. He made sure that we spoke with the finance folks we needed to speak with were introduced to us and vice versa. He was go as smooth as it could be. He made sure that we spoke with the finance folks we needed to speak with were introduced to us and vice versa. He was good at his job. More
by Schmitt.j-w
Employees Worked With
Marcus
