Hertrich's Capitol Mazda Lincoln of Dover

I inquired about a vehicle on their site 3 times - no one called me so I decided I call them. Once I called and made an appointment to look at a vehicle, they were pretty friendly. I made the appointment for called me so I decided I call them. Once I called and made an appointment to look at a vehicle, they were pretty friendly. I made the appointment for the day after. Being an hour 1/2 away I also called the day off to confirm. They said all is well and we’re good to go. They even texted me and said looking forward to seeing you an hour before my appointment! I got there the scheduled appointment time and they had informed me the vehicle was sold. And it’s been sold for some time So not only did they lie on the phone when I made the appointment, they lied the day of the appointment. I understand miscommunications and clerical errors happen, but this was really absurd and wasted over 3 hours of my time. I also believe it was a bit intentional as as soon as I got there they were VERY eager to try and get me into another car yet didn’t have any of the particular one I was looking for. What a disorganized mess. Get it together. More

Very disappointed with this dealer unacceptable they service department. My car was suppose to be service they never service but it was use to socialize in it if it was suppose to be in boxy shop why ar service department. My car was suppose to be service they never service but it was use to socialize in it if it was suppose to be in boxy shop why are my seats was rearranges and spot in car on my seat and head rest disarray unacceptable customer care. Never service my jade it for almost two weeks. Only had car since April 2021. More

Service Highly not recommended! Just had keys made for my Mazda this weekend. Told me it would take 1 hr to cut and program but took almost 2 hrs because "the technician was new" . q Just had keys made for my Mazda this weekend. Told me it would take 1 hr to cut and program but took almost 2 hrs because "the technician was new" . quoted me $130 and when the time came to pay it was $147 because of a $17 shop fee? When asked they said it was standard through out DE and that fee was for disposing hazardous waste/material. ??? I'M GETTING A KEY PROGRAMMED! What is there to dispose? Had Audi, Nissan and Toyota keys programmed and all took less that 45 min and with no hidden cost! Should of listen to the poor service reviews on YELP and here so from now on I'll try to stay away from this dealer! Heed the warning! More

Worst Car Buying Experience Ever *DO NOT PURCHASE A CAR FROM HERTRICH CAPITOL!!* 1) All they care about is sales. 2) Their certified vehicles are not really certifiable. 3) Their *DO NOT PURCHASE A CAR FROM HERTRICH CAPITOL!!* 1) All they care about is sales. 2) Their certified vehicles are not really certifiable. 3) Their service department is trash! 4) My salesperson lied to me and management did nothing to rectify the situation. 5) Numerous people have purchsed vehicles from them that had been in accidents but they provide clean car faxes and mask the damages!! *By far the worst car buying experience ever!!! Review the following fb pages to review the post and comments of other bad experiences at this dealership. (Post date 8/14/17) Valerie Henderson Norm Berry Flo Berry More

Amazing service!! The customer service I have received at Hertrich has always been first class!! I was looking for a convertible beetle and they didn't have one in thei The customer service I have received at Hertrich has always been first class!! I was looking for a convertible beetle and they didn't have one in their inventory, so they found me 6 different ones to pick from within 3 days! I picked one I loved and it was here in Delaware within 7 days, what more could you ask for! Highly recommend them to find the car of your dreams! More

Great car buying experience Great car buying experience! ! Very easy to work with, no back and forth negotiations. Very clean dealership. They know how to treat you right. Serv Great car buying experience! ! Very easy to work with, no back and forth negotiations. Very clean dealership. They know how to treat you right. Service department was easy to work with also More

Professionalism Tina & Matt made my whole experience awesome. They were so patient, professional, honest, helpful and they assure me that they would do everything to Tina & Matt made my whole experience awesome. They were so patient, professional, honest, helpful and they assure me that they would do everything to keep my payments around the price I asked for. I knew they didn't have the last say far as payments but their hard work and effort allowed me to walk off with the payment amount that I had in mind. Our family has been dealing with this dealership since 2004 and love the service of excellence that Tina Majors provides to her customers. Thank you! More

Very friendly sales people My husband and I bought a 2016 dodge ram truck at the tent sale in dover 4/23/17, thanks to a very helpful and energetic young lady, Megan Walsh!!! Sh My husband and I bought a 2016 dodge ram truck at the tent sale in dover 4/23/17, thanks to a very helpful and energetic young lady, Megan Walsh!!! She stayed with us from start to finish. We also would like to thank Matt Milligan for extending his great expertise as well! We definitely would recommend anyone in the market for a new or used car go and see these folks!!!! More