Hertz Car Sales Smithtown

No call back on a price or offer or any more information on the 22 charger on the 22 charger More

The absolute worst car buying experience in my life. . The temp plates and registration expired on April 6, I took the car home March 6.. Temp plates in NY cannot be extended, I still don't have plates o . The temp plates and registration expired on April 6, I took the car home March 6.. Temp plates in NY cannot be extended, I still don't have plates or registration it's now May 2 and I am receiving no updates from this company. Once they have your money they do not care about resolving any issues that are still tied to them. Their excuse is that they use a third party for plates and registration but you hired them to do so. I can't legally drive this vehicle because I have no active registration or plates, I can't use it personally or for business purposes. I have lost weeks of revenue because of this and Hertz only offers apologies and no solutions. They also told me that they will pay for any tickets I receive but why would I want to deal with tickets and incidents with the police? Because of your negligence? This is not the way to do business. I am contacting the Better Business Bureau, local media outlets and consulting our family lawyer to review our options. This service or lack there of I received from is unacceptable. More

Never again- unless resolved. My wife picked up the car. Rear lense full of water. Rep. told her that that is how the lense breathes.. It was cracked and components were oxidized. My wife picked up the car. Rear lense full of water. Rep. told her that that is how the lense breathes.. It was cracked and components were oxidized. Replaced the lense for about $160.They installed an unidentifiable led. Haven't driven it yet. Snake Oil! never again. I'm not paying for two wiring harnesses! More

Extremely Disappointed First and foremost we absolutely love our car. Hertz Auto Sales in Smithtown came to us as a recommendation by a friend who purchased his vehicle ther First and foremost we absolutely love our car. Hertz Auto Sales in Smithtown came to us as a recommendation by a friend who purchased his vehicle there. The service we received while at your dealership was exceptional. Jeremy worked extremely had to get us the vehicle we wanted and well with the car no complaints to date. Though the experience with your dealership was a great one...regrettably the follow up has been horrendous. When we purchased the car on 03/16/2019, Jeremy, told us that the car came with a second key and that it would be sent over night to our home when ready. A couple of weeks passed by and nothing. I called Jeremy who was busy at the time so left a message. No call back. A week later I emailed Jeremy, no response. Emailed again a few days later...no response. Called again, spoke to a nice young man, who again said Jeremy was busy and left another message. AGAIN NO CALL BACK. Called back a week later, spoke to the same gentleman, and this time asked to speak to the manager. He placed me on hold and then came back on the line to ask what I was calling about. After explaining the reason for my call he said he would look into it and that someone would return my call . NO Jeremy, NO Manager, NO call back. Called back again the following week and the same gentleman placed me on hold yet again, to tell me that the key had already been sent, but gave me no details, tracking number, dates, nothing. This was supposed to be "overnight-ed" remember? NOTHING. Called the following week and the same young man... this time he says they are not sure what happened and that they would need to track it and call me back. Guess what....NO CALL BACK. Now I'm really pissed. Tuesday, 5/21 - Called AGAIN and FINALLY got JEREMY (ONLY because he answered) and all he could say was heeey Veronica, yea we dont know what happened to that dang key, so I'm going to have to send out a guy to make the key for you. He can go to your house or work. He will be there Thursday. Where do you prefer? Work. Great! Ill send him over Thursday. He will call you to make arrangements. It is now Friday, 6/7 and still NO Common Courtesy, NO Apologies, NO Call and NO KEY. I can't begin to tell you how extremely frustrating this has all been. I am a Supervisor and I fix problems and handle complaints daily. I pride myself on my customer service skills. I try to resolve issues as quickly as possible to avoid patients being unhappy with our services. I can not understand why its been so difficult for Jeremy or Hertz Management to accept responsibility for their lack of professionalism and just resolve the issue! Dodging my calls or emails will not make it go away. Now next stop, 1-1/2 hour drive to Hertz to take care of business myself. Absolutely, infuriating and unacceptable. More

Problems fro the start I bought a car from your Smithtown dealership in 2017, and it is the absolute worst car I ever purchased. The car has been breaking down systematical I bought a car from your Smithtown dealership in 2017, and it is the absolute worst car I ever purchased. The car has been breaking down systematically since I purchased it. The car has been in the shop virtually on a monthly basis. Everything started to break down, from replacing the distributor cap (it was cracked) to replacing computer parts... After the warranty expired, the turbo went on the car and the engine subsequently seized. No one knows why, since we had just had the oil changed (did so regularly) the week before. As a consequence, I decided to put in a second engine. After all, the car is a 2015 model. Its only 3 years old. It shouldn't be having these problems. I was wrong... The car still experienced problems continually. Problems that could not be from driver abuse. It just kept breaking down. Last month, the car overheated so badly that I had to have it towed to my auto mechanic. Apparently the cooling fan malfunctioned, the gauges stopped working because of the computer, the heater stopped working (same issue), and as a result the car overheated so badly that it cracked the head. Unfortunately, now I am being told that the rebuilt engine I put in the car also needs to be replaced. I have literally put over $8000 worth of repairs into this car since I purchased it, and now I’m stuck with a $8000 car loan (the car is a Chevy cruze 2015). I’m a furious over this. An absolute lemon from the day I took it off of the lot (had to replace the brakes a week later). People should be aware that the cars they sell need to be fully checked out by an independent auto shop before purchase. I purchased the vehicle for $12,000. I've put in over $8000 of repairs into the car, and still have a $8000 balance on the car loan. I couldn't be more disappointed. PS.. I tried speaking with a representative from your Smithtown office (twice), but he never returned my call. More

Made car shopping a pleasure My daughter needed to replace her car that was recently totaled in an accident. Car shopping with her is not an easy thing to do - I was happy her fi My daughter needed to replace her car that was recently totaled in an accident. Car shopping with her is not an easy thing to do - I was happy her first car lasted 11 years. I did a lot of research online and found that Hertz Car Sales in Smithtown had an excellent selection and very good prices. We arrived at the dealership and began walking around the lot, looking for the cars we saw online. Joe came out and introduced himself and asked if we had any questions, he was there to help. No pressure at all during the entire visit. I told him our budget, and he began showing us all the cars we could afford. My daughter was becoming a little overwhelmed with all the choices, so Joe backed off and let her and I talk about the different options. We narrowed it down to a few cars, and Joe shared his extensive knowledge of the cars and showed us the differences between our choices. He offered to let us test drive as many cars as we wanted to. We decided on a Kia Forte and took it for a ride. My daughter liked it and we decided to purchase it. Joe made the purchase process quick and painless. No hidden dealer charges or fees kept the price well within our budget. When the time comes for me or my wife to purchase a car, we will definitely return to Hertz Car Sales in Smithtown.. More