I purchased a Prius and put a down payment being assured I was approved for a car loan. Then a week later returned the car because I didn't want to pay a larger down or have a cosigner, I returned the car. It tool from August 16th until September 7th to get my down payent refunded. The company has a policy to hold the payments for at least 10 days before returning. Also nearly $200 was deducted for a windshield crack. Since it was not my car, technically I was test-driving, Hertz should have been responsible for the windshield. They did acknowledge it was a "gray area." Basically I was charged about the same as a retail windshield replacement. Would NEVER go back to any Hertz dealer especially the one in Eugene. Turns out the car was overpriced by $2,000 as well.