Herzog-Meier Volkswagen Volvo Mazda

No pressure, great experience As a woman, I was pleasantly surprised to be greeted by Rae, a female car saleswoman....practically a first for me. Choosing a car for my 80-year-old As a woman, I was pleasantly surprised to be greeted by Rae, a female car saleswoman....practically a first for me. Choosing a car for my 80-year-old mother included test driving three different cars, plus a number of return visits to sit in various cars side-by-side. Rae was patient and gladly accommodated all of our requests, I asked to meet with the finance and paperwork guy before deciding on a car and Rae set an appointment for me to meet with Mo, who went through all of the extras (gap insurance, warranty, NW protection package, and licensing/admin fees). It was great having that information in advance, so that we could consider our options at home. We finally settled on a Passat SE and purchased it through the USAA car buying program. There was a small discrepancy between what USAA and the dealership thought the price was, but Nick, the sales manager, was also friendly and easy to work with. There were two price issues and we both gave a little to come to an agreed price. Mo was true to his word and the paperwork process went fast and easy. Rae was gone the day we purchased, but we were connected with Anthony who did a nice job of explaining the car to my Mom. This dealership has a really nice feel to it, the sales reps are on hand to help, but you aren't pounced on in the parking lot and pressured to take a car home (which happened at the Honda dealer down the street). My Mom's previous car was a Volvo S70, also purchased at Herzog-Meier and I wrote a separate review for that part of the dealership, but if you are considering a Volvo, you will get fantastic service from Doug and Allan. More

Fantastic Service Team My mom bought her 1999 Volvo S70 used from Herzog-Meier. For the last decade, I've heard from her about how wonderful Allan is in the service departme My mom bought her 1999 Volvo S70 used from Herzog-Meier. For the last decade, I've heard from her about how wonderful Allan is in the service department. A week ago, I borrowed her car and ended up with a dead battery. Allan happened to be busy, so I met Doug, the service manager, who knew both my Mom and her car and greeted me warmly. He initially said the battery charge would be done for free, but the later called me with the unfortunate (but not surprising) news that her alternator needed to be replaced. We weren't sure we wanted to fix it and I asked him if I could leave the car for a few days. He said, "no problem," and really meant it. When I called later to say we planned to buy a new car, but weren't sure yet what to do with her old one, he said we could keep it on his lot as long as necessary, and even offered to connect me with a potential buyer if the trade-in didn't work out (which it didn't). I've called Doug at least 5 times in the last week and he always greeted me happily and I never had the feeling that I was bothering him. I've since also had the chance to meet Allan and I can see why my Mom loves them. We ended up buying a Volkswagen Passat from the same dealership and even though the VW service dept will take care of the car, we feel like we're keeping our car buying experience in the family, so to speak. I will write a separate review about my car buying experience, but in short, I highly recommend Herzog-Meier both for is sales and service. More

Excellant Service Excellant salesman, excellant service... We just bought our second car from Herzog Meier, Nic Perez was very helpful and answered all of or concerns Excellant salesman, excellant service... We just bought our second car from Herzog Meier, Nic Perez was very helpful and answered all of or concerns and questions. we would not go anywhere else to buy or service a VW. Even tho ours was a cash sale we were given the best treatment. The deal they gave us on our new Passat we could not pass up. More

Doug and Allan I have been a Vovo owner for over thjirty years and have used many Volvo dealership service departments . By far working with Doug and Allan at Herz I have been a Vovo owner for over thjirty years and have used many Volvo dealership service departments . By far working with Doug and Allan at HerzogMeier has been the best experience i have ever had. I feel that they really looking out for the customer. Leslie Cushing More

Car performs very well My 2004 Volvo S80 runs like a top now, I love working with Alan, one of the service managers. I got a loaner without even asking. (I still like my ca My 2004 Volvo S80 runs like a top now, I love working with Alan, one of the service managers. I got a loaner without even asking. (I still like my car better!). You know going into it that you'll be paying a premium, but you get premium service and they are very nice. Thanks Guys! More

Excellent Service Doug Smith is always super helpful. He does his very best to accommodate the service time and to see that I receive the best service at the best possi Doug Smith is always super helpful. He does his very best to accommodate the service time and to see that I receive the best service at the best possible time. More

Great service all the time, every time! Hey,... you guys ROCK! Every time I bring my Volvo in for service I am treated like a king. Doug takes care of everything. Don't even think about it, Hey,... you guys ROCK! Every time I bring my Volvo in for service I am treated like a king. Doug takes care of everything. Don't even think about it, just go there for service. They care and it shows. More

Beautiful dealership! Excellent Customer Service! My first visit to the Herzog-Meier Volvo dealership was for an oil change and a few questions about a new lease option. When I walked through the door My first visit to the Herzog-Meier Volvo dealership was for an oil change and a few questions about a new lease option. When I walked through the door I heard, "Hello! Theresa". That was a nice and unexpected greeting. My experience was A++...both Doug and Tom were professional, helpful and I could tell really like their job. Thank you for the stellar service! More

Exceptional Service...never disappointed The service at Herzog Meir is incredible. So incredible, that I took my Acura to Doug Smith for troubleshooting. Doug and his team were able to figure The service at Herzog Meir is incredible. So incredible, that I took my Acura to Doug Smith for troubleshooting. Doug and his team were able to figure out an issue with my car that went from me hating it to loving it. I've been working with Doug for years and he never disappoints More

I wouldn't go anywhere else for service, or sales. The staff here are amazing, I don't take my VW anywhere else, no matter where I bought it. Have been going here for 15 years and Nic Perez is great. The staff here are amazing, I don't take my VW anywhere else, no matter where I bought it. Have been going here for 15 years and Nic Perez is great. The service is always as promised and I've bought two of my cars from them. The sales staff is knowledgeable and helpful. After having tried other VW dealerships, and after buying a car at another one I learned my lesson.....I won't go anywhere else. More