Herzog-Meier Volkswagen Volvo Mazda

Wonderful Experience and HAPPY I bought a new Jetta in 2002 and had a wonderful experience with Herzoz Meirer then. So naturally I returned. We bought a pre owned GTI 2012 Golf. I bought a new Jetta in 2002 and had a wonderful experience with Herzoz Meirer then. So naturally I returned. We bought a pre owned GTI 2012 Golf. Jeff , the sales man, was willing to drive the Golf to our house in the country because we did not have a car. That is above and beyond the call of duty as far as my husband and I were concerned! The price was right. The service was great. We came away feeling like we had made a very good choice. And not for just today, but for years to come! This is a tried and true business that care about putting their best foot forward at all times! They want us to be happy and we are! And Jeff was wonderful!! More

Irresponsible business practice I would not recommend this company to do business with. I secured my own financing found the car I wanted online and paid the sticker price for the ca I would not recommend this company to do business with. I secured my own financing found the car I wanted online and paid the sticker price for the car. All I needed this dealership to do is write up the finance papers. I wanted to go through my credit union signed everything then left. 2 weeks later I recieved a bill from a different finance company. I called my credit union and they had no loan for me. I then called the dealership and had the finance man apologize because he made a mistake. He said I could then go through my credit union if I wanted. Are you kidding me? I said that's fine and stuck with the company the dealership went through because I didn't want to fuss with it. I verified through financing when my payment was due which was at the end of the month I explained to them the original agreement through a third party company which allowed me to lower my interest and they explained that I send my payment directly to them not the third party company. Go to my savings account and the dealership had let the third party company withdraw hundreds of dollars from my account. So I paid my car payment and the third party company took money for the car payment as well. This was two days before Christmas. I called the dealership and all I got was sorry that happened. I called the third party company and they said they will return the money. To me I was an easy customer no fuss no haggling secured my own financing so to drop the ball so many different times and all that I get is a sorry that happened. Unacceptable More

Service department Every experience we've had with the service department has been a positive one. Doug always goes above and beyond... Seriously the best customer ser Every experience we've had with the service department has been a positive one. Doug always goes above and beyond... Seriously the best customer service! More

excellent buying experience and customer service I would like to say thank you to Holly Woodruff For all of her help to set me up with all of the right people in the process of purchasing my first b I would like to say thank you to Holly Woodruff For all of her help to set me up with all of the right people in the process of purchasing my first brand new car. From Holly,To Chelsea in customer service to Justin online sales Mike and Kyle all of these associates are a great asset to the company. I am a very particular person and wanted specific details on my Mazda3 s grand touring 2015 all of these people went above and beyond to meet my needs and wants making my buying experience flawless . I highly recommend this dealership . I love my mazda3 Kristin B. From Vancouver Washington More

No Pressure Efficiency This was my first time buying a car and the experience couldn't have been any easier. I worked with Jeff Faber, who listened to my needs and hooked m This was my first time buying a car and the experience couldn't have been any easier. I worked with Jeff Faber, who listened to my needs and hooked me up with a 2015 VW Golf- in my price range! He was personable and laid-back, and never once made me feel pressured; this was a very welcome change compared to other dealerships I shopped at. The service was efficient and attentive, and ongoing. Jeff has been available to answer continued questions, including how to reset the clocks for daylight savings. More

Service I have purchased several Volvos from Herzog-Meier over the years. The service (I've mostly dealt with Doug) department has always been courteous and I have purchased several Volvos from Herzog-Meier over the years. The service (I've mostly dealt with Doug) department has always been courteous and knowledgeable. They have gone the extra mile to ensure that warranty issues were handled in a timely manner. I appreciate getting my car back after service nice & shiny and this morning even the seats were heated and the engine warmed up. Very nice on a cool morning. More

52500 mile service and check engine light problem I have been with these guys for 15 years servicing my Volvos. Alan and Doug are fabulous to work with and make the service experience painless. I kee I have been with these guys for 15 years servicing my Volvos. Alan and Doug are fabulous to work with and make the service experience painless. I keep buying new Volvos from this dealership purely because of the excellent care the Service Department provides. Hats off to the team !!! More

Service / major repair As usual outstanding service from Alan and Doug. From the few quarts of oil a few days before my unexpected check engine light to a new V60 to drive w As usual outstanding service from Alan and Doug. From the few quarts of oil a few days before my unexpected check engine light to a new V60 to drive while my car was being repaired and a 10% coupon to help with the cost. A great experience even for a car repair. I have gone to Herzog for service since 1995. This is my second Volvo and almost time for my third Volvo. :) More

Horrible Service Department I live 2 minutes from Herzog Meier and I refuse to go there for service. Instead I drive all the way across town to Dick Hannah for service. I think t I live 2 minutes from Herzog Meier and I refuse to go there for service. Instead I drive all the way across town to Dick Hannah for service. I think that speaks volumes to the low quality of service I have received from Herzog Meier. I had an ongoing issue with my 2014 Golf TDI and from the beginning, the service managers I worked with used very hesitant language, "I'm not sure we will find anything" or "I'm not sure VW will fix this." I had to bring in my car for them to diagnose the issue, then I would have to bring my car back when they had the part. They would install the part and then tell me it was fixed. I would come back and pick up my car and then notice within MINUTES that the issue was not fixed. Then I would have to start the whole thing over again. We did this for 7 visits before I finally gave up and took my car to a different dealership. During this six month debacle, they asked me to reschedule an appointment because they overbooked, they asked me to postpone my service because their tech was on vacation. They NEVER called me back like they said they would. They did not respond to emails I sent to their service manager, then telling me he didn't work there anymore. In all 7 of these visits, I never got a followup call or a survey emailed to me. When I tried to ask them about this, I was told that they probably were waiting until the issue was fixed to send me one final survey. This could not have been true, as each of the times I picked up my car, they THOUGHT the issue was fixed. I wound up calling VW USA Corporate to complain about how awful this service department was and that was the ONLY way I got a call back from the Service Manager. I will never go back to this dealership for service. They have lost a customer permanently. And I will tell everyone I know not to use them. More

Another great Service! Doug did an excellent job again! All work done correctly the first time and the car was ready when promised. I look forward to another visit. Doug did an excellent job again! All work done correctly the first time and the car was ready when promised. I look forward to another visit. More