Herzog-Meier Volkswagen Volvo Mazda

Yesterday, May 21, 2013 was the first time that I had to take our VW in for servicing. My husband usually takes care of making the appointments and taking the vehicles in for servicing. I spoke with Krist take our VW in for servicing. My husband usually takes care of making the appointments and taking the vehicles in for servicing. I spoke with Kristen to make the appointment. She checked me in when I arrived at the dealership and was there when I came back at the end of the day to pick up my vehicle. She was so helpful and friendly. I look forward to my future visits to Herzog-Meier VW service department because of Kristen. What an asset to Herzog-Meier. More

We live rurally, outside the dealership's normal service area. Our service adviser, Kristen Robinson, scheduled our service appointment so that the service work could be completed within a single da service area. Our service adviser, Kristen Robinson, scheduled our service appointment so that the service work could be completed within a single day. After the scheduled work was completed, she also was able to schedule two other pieces of work: replacement of a brake light and an oil change. Kristen also arranged for shuttle service for us to a nearby shopping center, where we ate lunch, shopped at the Mac computer store, and bought some books. Kristen kept us informed at all important parts of the service process. Lastly, she had our car washed. Thank you Kristen for helping us with our Volkswagen service at Herzog-Meier. More

I took my car in because something was not right with the engine. The customer service was excellent! They fixed the car in 24 hours, gave me a rental and even waited after hours for me to pick up my car. engine. The customer service was excellent! They fixed the car in 24 hours, gave me a rental and even waited after hours for me to pick up my car. I would like to give Bryan Courtney a huge thank you, you were so nice to do that for me I really appreciate all your wonderful service. Thank you, Leila More

I visited Herzog Meier Volkswagen for the first time to see the new Tiguan(WOW)and it my visit turned out to be low stress and high on fun. Bob Porter was so courteous and easy to talk to and knew every see the new Tiguan(WOW)and it my visit turned out to be low stress and high on fun. Bob Porter was so courteous and easy to talk to and knew everything about the Tiguan. I LOVE it! I also have a new dealership and would not go anywhere else! Thank you Bob for all your time and expertise! More

We had a pleasant experience at Herzog Meyer. Joe was very helpful and friendly and really worked with us to get us into the right car that fit our budget. very helpful and friendly and really worked with us to get us into the right car that fit our budget. More

From purchase to today's service, our experience with Doug Smith and Allan Crandall has been exemplary! Confidence in our cars safety and performance is paramount in our family! We feel totally confide Doug Smith and Allan Crandall has been exemplary! Confidence in our cars safety and performance is paramount in our family! We feel totally confident in both areas from Herzog-Meier Volvo! Richard Johnson More

In my earlier review I complained that Herzog-Meier Mazda did not honor a written quote Jess Tichenor (one of their internet specialists) provided over email. As my earlier review noted, part of the reason did not honor a written quote Jess Tichenor (one of their internet specialists) provided over email. As my earlier review noted, part of the reason my wife and I found this so distressing is that we drove four hours to the dealership because the deal was so good. After writing to the managers listed on the dealer website, I was contacted by Yeon Kim, one of their managers, who honored close enough to the original deal to satisfy my wife and myself. Furthermore, he had the car delivered to me in Washington. Though the problem could have been avoided had the salesman and floor manager honored the written quote when we arrived, we are VERY SATISFIED with how the dealership stepped up and did the right thing in the end. More

All of the sales people at this location really know their stuff. I was more than satisfied with my experience and would highly recommend anyone looking to buy a new car go to them. You owe it to yourse their stuff. I was more than satisfied with my experience and would highly recommend anyone looking to buy a new car go to them. You owe it to yourself to look at a Mazda and talk to this staff. More

Very professional and quick staff. Even on a Saturday the service team was willing to drop me off at the shopping center, while I was waiting. This was a nice gesture considering they would have gone ou the service team was willing to drop me off at the shopping center, while I was waiting. This was a nice gesture considering they would have gone out of their way to get me there because the shuttle was not running on Saturday. I also live in Astoria, Or which is a two hour drive away and I will continue bringing my car there for service work. I should have bought my Volvo from herzog Meier sales team. Thanks for the hard work! Randall Stafford More

Within a couple days of purchasing a used Volvo, i was contacted by Douglas Smith to alert me of a pending warranty issue and they wanted to get me scheduled right away to get it taken care of. We set up contacted by Douglas Smith to alert me of a pending warranty issue and they wanted to get me scheduled right away to get it taken care of. We set up an appointment date, he was very clear on the phone that he would need the car for 4hours and he arranged for me to use a loaner car. I got to the dealership and a service employee opened the door for me as I approached, wished me a good morning and a smile - the guy behind the counter was Douglas Smith who acknowledged me by name and had all the paperwork ready to go. He just needed a couple of signatures and I would be on my way with a (equal in quality of my own car) loaner full of fuel. He also asked if I would like my car washed while they had it - I had a smarty pants answer of "what's that gonna cost me?" He said its a courtesy, we will wash your car when we are done and you'll get your car back all clean. WOW, very impressive. It was a great experience, your team if VERY friendly - I have been to many other dealerships for service and have NEVER been treated this politely. I live in Vancouver, WA and this is quite a drive for me to go to this dealership - in fact, passing a much closer dealership with less than attentive employees. I will forever bring my Volvo to Herzog-Meier for Service. Thank you for making this such a great experience Doug Smith. You and the rest of your team have earned a customer for life. More