Hesser Toyota

Fantastic dealer! My experience with Marc was great, was very knowledgeable and helped me with the purchase of my new Rav 4. Low pressure and no hassle sale, I was in a My experience with Marc was great, was very knowledgeable and helped me with the purchase of my new Rav 4. Low pressure and no hassle sale, I was in and out of the dealer in 1.5 hours. Highly recommend. More

Don't Go here! I contacted Hesser Toyota after receiving a quote for a 2016 Highlander at another dealership. They said they could match the offer I had gotten. Gr I contacted Hesser Toyota after receiving a quote for a 2016 Highlander at another dealership. They said they could match the offer I had gotten. Great, we basically walked and and gave them the easiest sale ever. Worked with a guy named Ron who seemed very honest and sincere. After finally waiting a while I called Ron and asked if he had the purchase agreement yet. He told me he would get it over to me later in the afternoon but we discussed the final numbers over the phone. I noticed immediately that we were over our quoted price, which again, they said they would match from a previous dealer. I mentioned this to Ron and he chalked it up to extra taxes and that he "forgot" to add in the license plate transfer fee. Mind you, we were quoted at an out the door price, which should have included all taxes, fees, etc. I brushed it off and got home later that night, after him failing to get the purchase agreement to the bank more than 4 hours after I asked for it, and realized he was completely lying about matching the price. The purchase price and taxes alone were already over our out the door quote. I emailed Ron and laid out what the costs should look like (have to help him with his job) and he wrote back that he had talked to his general manager and that the changes would be made and Jeff the GM would get the new agreement over to the bank. Never happened. So I call again, explain to Jeff what is going on, that I have written proof that the updated agreement was supposed to be to the bank. Jeff proceeds to tell me that they never authorized Ron to go to that price he quoted me and that he was never going to be sending an updated agreement. Despite me having this in writing, Jeff writes "Must have been some miscommunication. We never said we would do $34,700. I will put the Highlander back on lot. Sorry for the miscommunication. Thanks, Jeff" Umm...miscommunication? It is clear as day what was supposed to happen as IT'S IN WRITING! I proceeded to now have to try and help the GENERAL MANAGER do his job by telling him what a good business person would do is say my guy messed up, I can't budge on price but I can give you a $250 gas card to make up the difference from what you were quoted. Ever so professional Jeff responds "Vehicle is not here yet and yes we will offer it for sale" as in they are putting it on the lot for sale once it arrives. DO NOT waste your time with this dealership. Their slogan is "no games, no gimmicks, no kidding" except all you get is games and gimmicks, and I am really not kidding. More

going elsewhere for my next vehicle I purchased a used vehicle from hesser Toyota scion of Janesville. I also purchased an extended warranty with my vehicle. I was hearing a rattling sou I purchased a used vehicle from hesser Toyota scion of Janesville. I also purchased an extended warranty with my vehicle. I was hearing a rattling sound from the front of my vehicle after 7 months. I brought my car into their shop and I was told they couldn't hear anything. I continued to hear the noise and I was told after 2 more visits that they would do nothing until the parts were fully broke. They greased it and told me hopefully it would help. Nine months later the noise continues to rattle the front end of my vehicle but since its not fully broke, i get to drive my not even a year old vehicle around with rattling. Horrible customer service. More

Deceptive selling Watch your paperwork here very carefully. I helped my senior parents bargain a deal here so they could go back the next day to sign and take delivery. Watch your paperwork here very carefully. I helped my senior parents bargain a deal here so they could go back the next day to sign and take delivery. When I went to review the paperwork they had signed after they brought the car home, the salesperson had written the deal differently than the agreed upon deal the day before. He gave them $810 less (only gave them $1190 instead of the agreed upon $2000 off) of a discount agreed upon the day before. More

Surprising for a dealer Welcoming experience. Appropriately priced vehicles. Willing to make sure your satisfied with your purchase before signing the final papers. After hav Welcoming experience. Appropriately priced vehicles. Willing to make sure your satisfied with your purchase before signing the final papers. After having my local shop check out the vehicle before purchasing they found a spot where the paint was bubbling and another spot that was to metal and rusting. They fixed it and told me i wasn't obligated to buy the vehicle unless i was 100% satisfied. after a couple days in the body shop they called me to come out and check out the paint job. you couldn't even tell that it had paint work done on it. they also threw in a free touch up paint bottle so i could fix any other problems i might have in the future. More

Great deals and great service This is my 3rd lease with Toyota and the deals just get better and better. The sales staff is quite accommodating and ensure you get the best deal po This is my 3rd lease with Toyota and the deals just get better and better. The sales staff is quite accommodating and ensure you get the best deal possible. I love my new vehicle. More

4th vehicle in a row purchased here We remain very satisfied with Hesser Toyota. The sales staff does not play any of the classic auto sales tricks on us and prices for both the new veh We remain very satisfied with Hesser Toyota. The sales staff does not play any of the classic auto sales tricks on us and prices for both the new vehicle and the trade-in are within the suggested Kelley Blue Book values. Tried another dealer first [closer to home] this time but was low-balled on the trade-in with an obviously false claim that they would never be able to unload the old car. Walked away, visited Hesser the next day and drove off with the new car. More

this is our 3 rd car from them. always polite. We just bought a prius C. Everyone was great. Explained everything in great details. I am very happy with hesser, always brings my cars for servic We just bought a prius C. Everyone was great. Explained everything in great details. I am very happy with hesser, always brings my cars for services. This is our 3 purchase from them More

Always a good experience!! I just started leasing my third car from Hesser and I am very pleased with them. Whenever I go in and need help someone is always there to greet me an I just started leasing my third car from Hesser and I am very pleased with them. Whenever I go in and need help someone is always there to greet me and attend to my needs. I worked with the same car salesman for the past two cars and I am very pleased with him as well. He makes sure that I get what I want when I am deciding on a new vehicle. C More

Just waster your time!!!!! DO NOT GO THERE!!! The manager is totally no credit!!!!!! We live a hour drive from there. My family wanted to buy a used van and found one on their DO NOT GO THERE!!! The manager is totally no credit!!!!!! We live a hour drive from there. My family wanted to buy a used van and found one on their website. We called before we came and confirmed the price with the manager. When we got there with two kids, After testing the van, we made the decision to buy it. The sales person was okay and told us they needed time to do the paperwork. After 1.5 hours, a manager came out and told us the price was not correct. They could not sell this van to us at this price. and it would be two thousands more. Totally untrustworthy!!Do NOT go there. Just waste your time!! More