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Hesser Toyota

Janesville , WI

3.8
133 Reviews

1811 Humes Road

Janesville , WI

53545

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Showing 133 reviews

July 13, 2021

Carolyn was a class act woman and my family and I loved her! So insightful & just all around great. Willing to help me with whatever without hesitation. She was as excited for me as I was! More

by Knick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carolyn
Jul 15, 2021 -

Hesser Toyota responded

Hi Knick and thanks for the great feedback! We're very happy that Carolyn was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, The Hesser Toyota Team

June 26, 2021

Bought a prius last month, was supposed to have all weather mats, one was missing. Contracted sales manager several times, and he ignored me completely. Once you leave with your new car they will treat More

by jonathancurl
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales Manager, Eric Hesser
Jun 29, 2021 -

Hesser Toyota responded

Your feedback has been forwarded on to our team and we are currently looking into this matter.

June 12, 2021

Sales person Susie G has been very helpful when buying my new Rav 4 she is very personable and most friendly, patient and always has a friendly smile. More

by Betty V.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie G.
Jun 15, 2021 -

Hesser Toyota responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Hesser Toyota Team

June 08, 2021

I did a dealer trade at hesser Toyota and it was by far the smoothest transaction I have ever done I actually thought they were joking when they handed me the keys to my new car , they got straight to busi More

by adito417
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelton Tripp
Jun 10, 2021 -

Hesser Toyota responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The Hesser Toyota Team

June 02, 2021

Shelton was the person I was in contact with through the process. He was informative, kind, and not pushy. Did not care for his boss, Josh Buros but overall it was a good experience. More

by Heidi C.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Buros, Eric Hesser
Jun 04, 2021 -

Hesser Toyota responded

Thank you for your great review, HeidI.! We're glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Hesser Toyota Team

May 20, 2021

They did a dealer trade for they did not have the car that I wanted Ed did a great job as did shelton the transaction was very smooth.. More

by Jimgrauvogl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Hesser
May 14, 2021

Purchasing a newer vehicle was a long time coming for me. The process really seemed effortless and everyone I encountered was friendly and knowledgeable. I worked primarily with Carolyn Jones and she was kno More

by KMGDBQ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carolyn Jones
May 18, 2021 -

Hesser Toyota responded

Thank you for writing this fantastic review. It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Sincerely, The Hesser Toyota Team

May 06, 2021

Angel/Shelton were both amazing to work with. They had the car ready for me to test drive and didn't pressure me like most places would to make a sale. The process was quicker than I've ever experienced More

by leegatica
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel/Shelton
May 10, 2021 -

Hesser Toyota responded

Thank you for your feedback and recommendation. It's fantastic to know that we were able to make your purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Sincerely, The Hesser Toyota Team

April 21, 2021

Everyone here during my sale was not only wonderful to work with but they went above and beyond my expectations. Susie “G” knocked this one out of the park and Jeff really blew me out of the water with wo More

by kliedberg93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie G, Jeff, Eric Hesser
Apr 23, 2021 -

Hesser Toyota responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, The Hesser Toyota Team

March 19, 2021

I walked in as a first time car buyer and Carolyn Jones helped me out so much! She explained everything! Highly recommend her and Hesser! More

by aubreymaciosek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Hesser
Mar 23, 2021 -

Hesser Toyota responded

We cannot thank you enough for your wonderful review of Hesser Toyota and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Hesser Toyota Team

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