
Heuberger Subaru
Colorado Springs, CO
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My First Car -> They Know What's Up Bottom Line Up Front: Heuberger Motors rocks. Buy from them, you won't regret it. Back in March, I realized that I was going to need a car before Bottom Line Up Front: Heuberger Motors rocks. Buy from them, you won't regret it. Back in March, I realized that I was going to need a car before I started work. After some recommendations from friends and online reviews, I decided to purchase a WRX (because I'm awesome). I had contacted this dealership through an online service provided by my bank about my interest, and received an email the next day. Being the eager student I was, I set up a meeting for a test drive/Q&A session. Before I arrived at the session, I spoke with close friends who had already gone through the car-buying process. Let's just say that I was nervous - my friends' experiences had differed from mildly stressful to stressful. I was under the impression that dealers were the 'bad guys' that had to be outsmarted for a good deal. I am happy to say I was wrong. The saleswoman I worked with was Nikole. When I arrived for the meeting, I had several questions lined up about some of the features and general questions related to the buying process. She answered every question thoroughly and made sure I understood what was going on before moving on. I got the impression that she was extremely knowledgeable about the WRX and the other models at the dealership (which is true, she definitely knows what she's talking about). This served to alleviate some of my anxiety because I knew she would give me a truthful answer every time. Eventually, we spoke about ordering a new 2015 WRX and what that would entail. Suffice it to say several days later I placed my order for a WRX. No test drive occurred, though (not the dealer's fault, that car is way popular!). Due to the car's popularity, I had to wait, and boy was that an exercise in patience. I had to wait for three months (ordered in March, arrived in June), and even though I did not visit the dealership in the interim, Nikole was always readily available to answer questions that I had. I felt that I was valued as a customer, which definitely eased the waiting process. Around the time that the car was about to arrive, I wanted it delivered to my state (I had moved out of state since graduating). Even with most of the paperwork for delivery filled out, my impatience caused me to fly down to Colorado Springs and pick up the car in person. The dealership picked me up precisely when I landed and I met Nikole at the dealership, ready to take care of business. She was thorough in her work, making sure I knew of the features of the car and going through the car's various manuals. Did I know there was a recommended maintenance schedule provided by Subaru? NO! Nikole made sure I was aware of this and other important information related to my new car so I would not end up ruining it on the lot. After all of the financing was taken care of and a final price was agreed upon (a very smooth, professionally conducted process), I was ready to pay. HA! WRONG! I had to go get a cashier's check from my bank (the other side of town). Nikole drove me there and back so I could deliver the money and get my car. Before I left, she explained the features of the car that I wanted to know about and helped me set up my phone on Bluetooth! Even days after I got my new car, Nikole gave me a call to make sure I was enjoying my experience with my WRX! She still remains available for questions regarding my car! Amazing! Overall, I had a wonderful experience buying my first car from Nikole and this dealership. They are professional, attentive to the customer, and create a warm, welcoming atmosphere for potential buyers. I would highly recommend buying from them. They know what's up. More
Highly Recommended Just arrived at Las Vegas. I ordered online and January help me with everything. Mike was the finance guy. Both of them are very nice. Heuberger had J Just arrived at Las Vegas. I ordered online and January help me with everything. Mike was the finance guy. Both of them are very nice. Heuberger had Joey and Joe picked me up from DEN. The whole process was fast and efficient. It took me less than two hours to settle everything. Overall this is so far the best dealer experience that I've ever had! More
Dan Goggin It was a very good experience from start to finish. We use to dread the "car buying" experience but I have to say Jim was very helpfull in finding the It was a very good experience from start to finish. We use to dread the "car buying" experience but I have to say Jim was very helpfull in finding the right car for our family and went above and beyond are expitations in the service he gave us. Thanks Jim. More
2nd purchase from Heuberger Just bought my 2nd STi from Heuberger and couldn't be happier! Eric Wass, January Brooks, as well as Nikole Mazich all helped in the purchase of my ne Just bought my 2nd STi from Heuberger and couldn't be happier! Eric Wass, January Brooks, as well as Nikole Mazich all helped in the purchase of my new STi, and each and every one of them deserves 5 stars. In addition, their staff was very professional in bringing my new car to Denver for me and was very careful in getting it to me safe and sound. When Subaru comes out with another new version of the STi, I'll be going back to Heuberger! Thanks More
Thanks Ryan! I've bought a few vehicles in the past but this experience was the best ever. Supremely organized dealership. Everyone was extremely helpful and frien I've bought a few vehicles in the past but this experience was the best ever. Supremely organized dealership. Everyone was extremely helpful and friendly. Thanks Ryan Z. And Chris! More
Helped a Family in Need I came into Heuberger with a situation a lot of people find themselves in. Up-side-down on our previous purchase and paying way too much. Not only was I came into Heuberger with a situation a lot of people find themselves in. Up-side-down on our previous purchase and paying way too much. Not only was Patti able to put us into an almost new Forester, she did it and managed to put a smile back on my face. Patti was able to find a vehicle that fit my needs as well as my families at a payment that was much more affordable than my previous vehicle. She listens to exactly what you want and will do everything in her power to make it happen. Thanks Patti! More
Helped Me Out When Needed I had ordered a new 2015 Subaru STi from Ciint in late March. Clint was responsive via text message and was able to answer any questions I had about m I had ordered a new 2015 Subaru STi from Ciint in late March. Clint was responsive via text message and was able to answer any questions I had about my order and the car itself. About one month prior to its delivery my girlfriend had to cut down her hours at work for school reasons so our financial situation changed drastically. Clint was able to move my order to another person and refund my initial deposit within a couple of weeks thanks to him shopping my order to interested buyers. There is no question when I'm ready to order my 2016 STi I'll be back to talk with Clint and the folks at Heuberger Motors given the level of service they provide. More
I don't know why anyone would go anywhere else My wife and I recently bought a 2015 Forester from Heuberger and were lucky enough to deal with David the whole time. This was a welcome change for me My wife and I recently bought a 2015 Forester from Heuberger and were lucky enough to deal with David the whole time. This was a welcome change for me as I am used to dealing with internet sales managers and then being passed off to another sales person when I go to the dealership. At Heuberger, we had the opportunity to work with David throughout the whole process. David is professional, honest, and goes out of his way to try to find you exactly what you're looking for. What I appreciated most was that he listened to what I was looking for and tried to find it. At other dealerships, they just kept trying to sell me the next model up. I cannot recommend David more highly, and I'm not sure why anyone would ever go anywhere else! Thank you David for such a stress free and pleasurable experience! We will be sending along anyone and everyone your way! More
Review for the parts department I had a great experience buying my first STI from the sales team, but.. This review is for the parts department: I was ordering some parts for a to I had a great experience buying my first STI from the sales team, but.. This review is for the parts department: I was ordering some parts for a total of $930 something and shipping was $98 at online checkout. The next day Bryce at Heuberger messaged me and he said one of the parts is on back order (that I understand) and he has to charge me $180 for shipping for the whole order. wtf? I asked him how much it would cost for shipping without the part that is on back order, and then he replied that it will still cost $90 to ship the rest of the order. I just feel that they should have shown the accurate shipping quote at check out and NOT negotiating on the shipping cost (asking for more) after I placed an order. I just told him to cancel my whole order because I feel that I am being "cheated". For me, zero star for their parts department. However, their sales team is a solid 5 stars. More
Excellent experience I ordered my WRX STI from Heuberger Motors in February shortly after release. Due to build and shipping time it took a few months, but the wait was we I ordered my WRX STI from Heuberger Motors in February shortly after release. Due to build and shipping time it took a few months, but the wait was well worth it. I initially started working with Clint who left Heuberger while my car was still in the build process. Nikki and Eric did an excellent job of picking up right where Clint left off. I never went more than a day without an email exchange. NIkki was very knowledgeable about Subaru and their offerings. She knew everything about my car when I went to pick it up which is quite different than the usual sales experience. Once it was time to pickup the car the whole experience was awesome. From the minute I sat down to the time I walked out the door with my new car it was about an hour. The price never changed from the price that was promised to me in February. I will definitely be purchasing my next Subaru from Heuberger, even though they are 1200 miles away from me. More