Heuberger Subaru

Took my car in on a Saturday day and picked it up Saturday evening. I received a text asking how everything was from Trey, the individual that helped to begin with. My response is below, I probably w Saturday evening. I received a text asking how everything was from Trey, the individual that helped to begin with. My response is below, I probably will not get a message from “the owner” like all these other five stars. But I hope you heed the words below properly because fixing that one thing would have gotten you five stars. A little customer service goes a long way. Good afternoon, I am glad you asked, Trey. All of you guys were decent. No issues with the car or getting it in. HOWEVER, calling me to tell me that my car is done at 430-40 and that you all close at five is completely unacceptable. You're offering a service to a community. This means you're gonna have people coming in from southern eastern western and northern CO. It should be your responsibility to look up where a patient lives in comparison to your building so that an appropriate and REALISTIC time to pick up can be reviewed. To add on to this, when I got off of the phone with you, I realized you said five and then I noticed what time it was so I called back. Very nice young ladies transferred me to you all and the gentleman that I spoke to first of all, deep sighed as if I was inconveniencing him and then stated, "we close at five. Someone will stay for a little bit but not long". Put yourself in my shoes. Drop my car off thirty minutes from where I live, go home for four hours and receive a call telling me that my car is ready, but you close at five. Had I not made it on time you all would have been gone which means I would not have had my car until Monday. Communication skills absolutely need worked on. Needless to say, I was pissed when I had to speed downtown. Also have not heard a, "sorry about your experience", could not even get a, "what can I do to make your experience better next time". But you call can get back to someone complaining about a license plate drill hole problem? Honestly its no wonder my partners family STOPPED using you all. You're a bunch of sharks who clearly cannot accept responsibility for their own xx. I would have five stars if I paid a business to generate fake xxx reviews. You honestly need to just close down because you do not even know the first thing about customer service. This review is being posted everywhere. At first I did not name job as I thought this business would have the decency to get back to a disgruntled patient. Clearly that's not the case; y'all wanna be petty? Go ahead and call me Tom. More

I went in on a Thursday with my 2 young daughters, walked the lot TWICE and went through the whole store and NOT ONE EMPLOYEE even so much as said hello to me! Then the next Tuesday, I went in 8 hours after the lot TWICE and went through the whole store and NOT ONE EMPLOYEE even so much as said hello to me! Then the next Tuesday, I went in 8 hours after submitting my credit app online, Only to be told come back tomorrow. We didn’t get it submitted in time. Fair enough. Come back after work the next day at about 730, should’ve been done by 830, no, didn’t get out until 930. Then there are still stickers on my car, and it has only a quarter tank of gas. I know I bought a used car, but I still spent over $50,000 with you guys. And then to top it all off, I submit a bad google review and their management team calls MY BOSS asking for me to take it down. This dealership is the epitome of unprofessionalism More

Nick Smith is great at his job.Conscientious, Nick Smith is great at his job. Conscientious, knowledgeable and detail oriented.. He made the car buying experience seamless. It was a pleasure doi Nick Smith is great at his job. Conscientious, knowledgeable and detail oriented.. He made the car buying experience seamless. It was a pleasure doing business with him. More

Nick was awesome from the start and kept me informed during the entire buying process. I have already recommended friends to Nick. during the entire buying process. I have already recommended friends to Nick. More

Nick was very attentive and focused throughout the entire process. He was a pleasure to work with. I’d recommend Nick to anyone purchasing a new car. process. He was a pleasure to work with. I’d recommend Nick to anyone purchasing a new car. More

John was great to work with and the buying process was quick and easy. Would do business with them again. quick and easy. Would do business with them again. More

Nick was patient and professional. We went to buy a used car for our daughter but we had such a great experience we also bought a new one for me. Thanks Nick! car for our daughter but we had such a great experience we also bought a new one for me. Thanks Nick! More

They failed to fix my tire so lost air again because we brought the tire. He told me to pit it back on my car and tow it in 45 miles. They are the ones who didn't fix it brought the tire. He told me to pit it back on my car and tow it in 45 miles. They are the ones who didn't fix it More