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Heuberger Subaru
Colorado Springs, CO
1,646 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 14, 2012
I bought a new 2013 Subaru Outback and have come to the realization that they screwed me on the trade in price of my other vehicle. I will be the first to admit that I should have done more research on my realization that they screwed me on the trade in price of my other vehicle. I will be the first to admit that I should have done more research on my other vehicle and been more firm when deciding to accept the trade-in offer, but John was so nice and seemed trustworthy (yes, I understand that sounds naieve to say that a car salesman seemed trustworthy but he realy did). The aero bar on the drivers side is loose to the point that it rattles as I drive and I have taken it in to the service department and they basically say that it is "as tight as they can make it," yet the other bar does not rattle at all and I can't imagine that it is designed to rattle and wiggle with the slightest touch or road vibration. I am losing my mind driving this car around. Extremely disappointed. More
by smash173
Employees Worked With
John Busse
December 14, 2012
I am so happy with my new Subaru and so glad I chose to purchase through Heuberger. I live in Portland, Oregon and heard of the dealership through a friend. It was EASIER, FASTER and CHEAPER to buy my Suba purchase through Heuberger. I live in Portland, Oregon and heard of the dealership through a friend. It was EASIER, FASTER and CHEAPER to buy my Subaru from Heuberger, new, and have it shipped directly to my home in Oregon than buying locally. Karen was amazing and got back to me promptly regarding any questions I had. I love my new Crosstrek! More
by mega0571
Employees Worked With
Megan McGuire, Karen Lovvorn
December 13, 2012
Heuberger Motors was fantastic to deal with in ordering and purchasing my 2013 Subaru BRZ. I am living in California but I heard Heuberger was the number one volume dealer for Subaru in the U.S. So I fig and purchasing my 2013 Subaru BRZ. I am living in California but I heard Heuberger was the number one volume dealer for Subaru in the U.S. So I figured they would be willing to work with me to get a fantastic price, and they did! I saved literally thousands of dollars over what I would have had to pay for the same car in California, by ordering from them. Even with the cost of having the car shipped to me in CA the price was a very good deal. Karen in the Internet sales department was super helpful and answered my every question, and attended to my every concern... from selecting options to adding additional accessories to making sure they fulfilled my special requests, she made sure it all happened, and then helped make the arrangements to get the car trucked over to me in perfect condition. The only negative I have to say is that apparently the service techs missed one part of the pre-delivery inspection steps and didn't install certain parts on my car... I did not realize this until a month after I received the car. Once I let Karen know she immediately took action to rectify this and is having the missing parts sent out to me. So I am totally happy with my experience with Heuberger and definitely recommend the dealership (and Karen) to anyone looking to buy a Subaru, and in particular a harder-to-find BRZ. Mike in Finance dept was also very efficient and got me the paperwork needed to close the deal in very short order, kudos to everyone at Heuberger for such a smooth and easy transaction, even though I never met them face-to-face and never stepped foot into the dealership. More
by PMok
Employees Worked With
Karen Lovvorn
December 12, 2012
We purchased our second vehicle from Herberger Motors last month. We worked with David Anthony several years ago when I wanted to purchase an Outback in the pearl white. David was very knowlegable and last month. We worked with David Anthony several years ago when I wanted to purchase an Outback in the pearl white. David was very knowlegable and easy to work with. The purchase price for an upgraded vehicle was about the same as the base model in Denver. So when it came time for my husband to purchase a vehicle we called David. My husband told him what he was looking for, they discussed the different models, what was the best deals were, etc., again the price of the upgraded vehicle was about the same as the base model in Denver. My husband purchased a Forester site unseen as it was coming in on a truck. When the truck came in we drove from Elizabeth to pick up the vehicle. Everything was ready for us, all we had to do was sign the papers. It was an easy process and my husband loves his new Forester. David helped him with all the new bells and whistles the vehicle came with. When it comes time to get the next Subaru we will be calling our salesman David Anthony. More
by anita hoyer
Employees Worked With
David Anthony
December 12, 2012
David Anthony, Internet sales at Heuberger, made purchasing my Subaru Outback a pleasant experience. I had been dreading buying a car entirely on my own, but David made it painless. He was able to purchasing my Subaru Outback a pleasant experience. I had been dreading buying a car entirely on my own, but David made it painless. He was able to get an excellent price on the model I wanted. More important than the sale of the car to me is how I'm treated when the car is serviced. Every time I brought my car in for repairs, David Anthony made sure I was satisfied with the work done--and this wasn't even his job! I appreciate his total commitment to his customers and will definitely use him when I buy my next Subaru. More
by Peggy Philipps
Employees Worked With
David Anthony
December 10, 2012
I have never had such a pleasant experience buying a vehical. The building was clean the people professional and I did not feel like a dollar sign walking around. vehical. The building was clean the people professional and I did not feel like a dollar sign walking around. More
by Simon Lamm
December 08, 2012
Karen Lovvorn has helped us with three Subaru purchases in the last year or so. We've been extremely happy with her and Heuberger. She is friendly and patient and gets us through the process as smoothly a in the last year or so. We've been extremely happy with her and Heuberger. She is friendly and patient and gets us through the process as smoothly and painlessly as possible. We'll be back. More
by Dan Afshari
Employees Worked With
Karen Lovvorn
December 01, 2012
The visit today was to purchase my 5th Subaru. The salesman, Gary, was exceptional. I called regarding this vehicle and asked if he would do a walk around prior to placing a deposit. His description salesman, Gary, was exceptional. I called regarding this vehicle and asked if he would do a walk around prior to placing a deposit. His description was perfect. He carefully examined the vehicle and described it accurately, including the small ding. He does not pressure, and fully explains every detail of the vehicle prior to taking delivery. I love this dealer, and I would encourage anyone going to Heuberger to ask for Gary specifically. More
by Chelle81019
Employees Worked With
Gary Hendrickson
October 05, 2012
very poor customer service. they never keep their promises. i lost trust in them.Because of their false promises I had to pay lot of money for rental cars. They delayed my vehicle papers ran out of r promises. i lost trust in them.Because of their false promises I had to pay lot of money for rental cars. They delayed my vehicle papers ran out of registration. They are rude and never respond properly to your phone calls. Don't buy unless you want to lose peace of mind More
by suri12342001
Employees Worked With
sales person, manager, title registartaion,etc
August 26, 2012
I'm in the military and went through USAA to buy a car from Heuberger in Colorado Springs in January of 2011. I ended up getting the car I wanted however they lied to me on several occasions about pricing from Heuberger in Colorado Springs in January of 2011. I ended up getting the car I wanted however they lied to me on several occasions about pricing. I even went through the manager and he told me the same story as the salesman. I checked through USAA and they confirmed that Heuberger was lying about the extra fees that they added, which Randy Wharton at Heuberger had told me were required with the USAA pricing. Turns out USAA said none of those fees were required. I called Heuberger back about this and even wrote a letter to the dealership but never got any response. I was really disappointed with their lack of honesty and I won't buy a car from them again. They lost a lifetime customer for a only 280$. Seems pretty foolish to me. More
by andyh125
Employees Worked With
Randy Wharton
