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Heuberger Subaru
Colorado Springs, CO
1,643 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,643 reviews
July 17, 2020
Best Car Buying experience ever! My husband and I had a wonderful experience at Heuberger Subaru. This is my second Subaru from this dealership and I feel that I have no need to go a My husband and I had a wonderful experience at Heuberger Subaru. This is my second Subaru from this dealership and I feel that I have no need to go anywhere else. Jim Adams , our salesperson, was more than excellent in his knowledge , helpfulness and understanding of our needs. We rolled off the lot with the car of my dreams , with the best financing plan ever. We absolutely love our Forester. If I could give Jim 5 stars plus I would . More
by mirichrose
Employees Worked With
Jim Adams
July 07, 2020
Awesome sales guy, terrible back office. Would Awesome sales guy, terrible back office. Would absolutely not go back. From the moment they had my pre approved check from Navy Fed , they were ru Awesome sales guy, terrible back office. Would absolutely not go back. From the moment they had my pre approved check from Navy Fed , they were rude. Then I get a call back a month later stating they have my paperwork that got mailed back. They had my address wrong. Then I go out of my way to go to pick it up. Takes over and hour to have anyone to talk to. Every time I told someone what I was there for they walked away. By the time I got to talk to someone I have two different bills of sales. The lady who helped me was rude and condescending through out the whole conversation. I really do bet they didn’t mess up the mailing of that check though. Good luck to who ever tries that circus. More
by JT87
Employees Worked With
Scott Brown, Adam Stent, Keith Day
July 04, 2020
Customer friendly and engaged, Able to answer all questions I have been a customer for 5 years and had my previous car only serviced there. Always a good experience. Staff knowledgeable with a good outcome and I have been a customer for 5 years and had my previous car only serviced there. Always a good experience. Staff knowledgeable with a good outcome and friendly. More
by diva joan
Employees Worked With
Jim Adams
June 19, 2020
Great Service Have bough 2 Subaru's from Heuberger and nothing but great times and experiences. Better than fair pricing and Ivan knows his Subaru product. Cant for Have bough 2 Subaru's from Heuberger and nothing but great times and experiences. Better than fair pricing and Ivan knows his Subaru product. Cant forget the great coffee also. More
by stimyers
Employees Worked With
Ivan Bonilla
June 16, 2020
Consistently great service and support Just over three years ago I bought an Impreza from Heuberger Subaru, the service was excellent then and it's excellent today. I went back because I al Just over three years ago I bought an Impreza from Heuberger Subaru, the service was excellent then and it's excellent today. I went back because I already knew that Heuberger has a great product and first class service and support, thanks to Andrew and Buzz for taking such great care of us! More
by Steve S
Employees Worked With
Chris (Buzz) Busby, Andrew Brozek
June 09, 2020
Best ever !! Never pressured...helpful, courteous and great customer care. So good I just returned and bought a 2nd vehicle. Thank you Rick O’Donnell, Jim Adams and Adam Stent ! Was a pleasure.... great customer care. So good I just returned and bought a 2nd vehicle. Thank you Rick O’Donnell, Jim Adams and Adam Stent ! Was a pleasure....again ! More
by Keith A
Employees Worked With
Jim Adams, Rick O'Donnell, Adam Stent
June 04, 2020
Great experience dealing with out Car salesperson Keith Day. He made the experience great. (He is the ONLY reason I stuck around and finished the deal) I have bought many cars and have not had someone as s Day. He made the experience great. (He is the ONLY reason I stuck around and finished the deal) I have bought many cars and have not had someone as straightforward and honest as him. More
by JT87
Employees Worked With
Keith Day
June 01, 2020
Went in for an A/C recharge and they called me after their multi point inspection. They informed me of my brakes needing to be replaced as well as some other minor filter/bulb replacements. Opted to do their multi point inspection. They informed me of my brakes needing to be replaced as well as some other minor filter/bulb replacements. Opted to do some through them as well. Everything was great except the A/C service. While they did the recharge, their process is not good. Initial drive home was good with cool air. Didn’t drive over the weekend and on Monday, blowing hot again. This means there is a leak somewhere. When asked why I would have another possible leak, Andre replied that they pull down the system, fix the first issue they find, and then just charge it up. They don’t evac the system again because they would have to charge me for that. Uhhh what? Anyone who does hvac for a living, knows that when you pull down a system and detect a leak, you fix the issue and then pull down the system again to make sure there are no other issues. I was told this was their procedure, as if that is an appropriate response. Having established poor practice doesn’t give you an excuse. Don’t hide behind that, fix the procedure. Why was I told about my brakes, filters, and bulb but no option for a second pull down after finding an ac issue? If you aren’t going to do a professional job which would already include ensuring a clean evac, then at least give customers the option to know that and request it. They let me know that I need to replace the condenser, don’t charge me for the info, and give me a discount from a bit over twelve hundred to just under a thousand dollars. Yikes.... I do some research and calling around and find a price in the range of seven hundred to do the same thing. Before a reply of “quality parts” and “quality service”. I’ve just outlined why your service is not. My repairs will happen where that is actually the case. Again, not with this shop. More
by tiringtrio
Employees Worked With
Andre
May 20, 2020
Jack Boehm is amazing ... old school salesman , cares more about you as a person than the sale. This is why we purchased a vehicle and why we are friends. more about you as a person than the sale. This is why we purchased a vehicle and why we are friends. More
by Carlos
Employees Worked With
Mike Pickett, Jack Boehm
May 07, 2020
Thank you Marshall Guffy for excellent customer service! My husband and I were dissatisfied with two things: first, the hard sell from finance and sales on the purchase of the extended warranty when we bough My husband and I were dissatisfied with two things: first, the hard sell from finance and sales on the purchase of the extended warranty when we bought our used Subaru Crosstrek. Second, the lack of service when we needed to get a missing cargo cover replaced. I also had a complaint about the Heuberger Subaru finance department since I was given incorrect information when I contacted them about canceling the extended warranty. However, we have nothing but praise for Marshall Guffy. He is very honest and provided excellent customer service in helping us to cancel the contract. My husband and I will return to Heuberger Subaru because of employees like him who stand behind the reputation of this dealership! More
by Ares and Lisa
Employees Worked With
Rob Marino, Chris (Buzz) Busby, Clayton Sanders, Marshall Guffy
