Heuberger Subaru

Great experience with Jim Adams It was a pleasure to work with Jim Adams, Internet Sales Manager, on the recent purchase of a Subaru Forester. Jim expertly guided me through the sal It was a pleasure to work with Jim Adams, Internet Sales Manager, on the recent purchase of a Subaru Forester. Jim expertly guided me through the sales process and enabled me to make an informed decision. He willingly answered my questions in a timely, thorough fashion. Not once did Jim apply the "high pressure" sales tactics that a salesperson at another Subaru dealership used on me. If you are seeking a top-notch sales rep, Jim is your go-to person at Heuberger Subaru! More

Jaw-dropping experience at Heuberger I had been planning to switch to a Subaru Forester after I got back from a trip, but I mistakenly alerted Heuberger right before I left through USAA's I had been planning to switch to a Subaru Forester after I got back from a trip, but I mistakenly alerted Heuberger right before I left through USAA's car buying site - oops. At my request, Rick O'Donnell turned off the sales emails immediately. His attentiveness made me want to do business with this dealership when I returned. Every single thing that happened the day I visited worked the same way: quiet and competent, no pressure. I got a surprisingly good trade-in offer on my 2005 Toyota pickup. Everyone at the dealership was helpful and pleasant - including Robert, who helped me get out of the parking lot without hitting any vehicles! (Long story.) It was a really good experience. More

Our sad story (Heuberger botched repair) Recently our Suburu died with only 106,000 miles, We bought it new from Heuberger Suburu, here in Colorado Springs. It all started last June, when we Recently our Suburu died with only 106,000 miles, We bought it new from Heuberger Suburu, here in Colorado Springs. It all started last June, when we had it in for a head gasket and affiliated gasket replacements. Prior to this service the Suburu didn’t leak oil and did not burn any oil. We brought it in regularly for service to Heuberger and rarely anywhere else. On September 11, 2018, We took our car to Heuberger “Car was 2 quarts low on oil. Topped off oil. On March 4, 2019 Heuberger checked the oil level and nothing was showing on the dipstick, Performed the oil change and tested operation of pressure switches, OK with the oil at proper level at this time, The receipt said, ”oil will need to be topped off in between oil changes”, there was maybe 1-2 quarts of oil left in the engine when the car came in, they recommend topping off at every gas tank fill. They did not communicate these critical instructions to us verbally when we picked up the car. . We have never in the life of the vehicle have had to add oil. We first noticed it three weeks ago on July 12 or so, when the Engine, traction control and cruise control lights came on simultaneously. We called Heuberger Suburu and they gave us an appointment for the 26th of July. We didn’t make it that far. On July 22, 2019 my wife pulled her car into my work with a thrown rod - the car was out of oil as we later found out. We had the car towed to Heuberger to see if they could fix it. They confirmed it was dead. On July 27 we spoke to one of the service managers at Heuberger, he said they would check with Suburu corporate to see if they would pay for the repair, Suburu corporate would not, as we found out. Heuberger would NOT take the blame for this botched repair. I don’t know if the mechanics at Suburu botched the repair or the parts they used were defective. But Heuberger claims they were not responsible for the problem even though it started after the head gaskets were replaced. They can say this because, there is no way I could prove them wrong outside of disassembling the engine to find the problem. P. S. We told the people at Heuberger that we were in the market for a new vehicle, because of this issue. They didn’t get the message. I was waiting for them to give us a really good deal on a new one in order to keep a customer. We had been for the past ten years. So we bought a Ford instead. Ford gave us a very good price for our dead car as a trade in. My wife was there and one of salesman offered her half of what Ford had offered she then told them how much Ford was paying then he offered 75% of what Ford was paying. Kind of funny and sad too! One of the mechanics there told me Heuberger Suburu sells 500 cars a month. I guess they don’t need to sell 501? More

Great experience Jim worked with me from start to finish and was an all-star. My car leasing experience took much longer than the average customer, but Jim was never a Jim worked with me from start to finish and was an all-star. My car leasing experience took much longer than the average customer, but Jim was never anything but helpful throughout. Jim helped me find the best deal on a new vehicle, and I believe he would do the same for everyone. My one complaint is that the finance department seems extremely slow at Hueberger. On two occasions I waited over two hours for finance to get to me. This needs to be improved somehow. Still, if you have the time, there is no where else you should be looking. More

Great Experience Rick O'Donnell and Skyler Short made the purchase of my new 2019 Crosstrek fantastic. They went over all the details of the car and my options to go Rick O'Donnell and Skyler Short made the purchase of my new 2019 Crosstrek fantastic. They went over all the details of the car and my options to go with it, warranty, extra warranties, financing options. I felt very informed when I made the decision of what I wanted and knew how to proceed from there. I highly recommend!!!! Everyone was very helpful and friendly. Thank you Rick and Skyler! More

Sterling is gold Been going to Heuberger for years (4 purchases) - they are excellent. And Sterling is helpful, knowledgeable, and efficient. Plus he’s just a good per Been going to Heuberger for years (4 purchases) - they are excellent. And Sterling is helpful, knowledgeable, and efficient. Plus he’s just a good person. getting ready to check out the 2020 models. More

As easy and pleasant as buying a new car can be. Buying a new car isn’t always a pleasant experience, but the staff and pricing at Heuberger were excellent. Keith helped me find what I was looking fo Buying a new car isn’t always a pleasant experience, but the staff and pricing at Heuberger were excellent. Keith helped me find what I was looking for without being pushy. I got a reasonable value for my trade-in and couldn’t find a cheaper Crosstrek in the state. More

Professionalism Andrew Brozek was a pleasure to work with. He is knowledgeable, professional, attentive, patient respects the buyer and does not use unfair pressure Andrew Brozek was a pleasure to work with. He is knowledgeable, professional, attentive, patient respects the buyer and does not use unfair pressure taktics. At one point the sales manager (Brandon?) interfered in the negotiation process. This is the person I would nobody recommend to work with. His main approach is shameless arm twisting and trying to scare the buyer. He added a bitter taste on the overall impression. Unfortunately. More

Thank you Patrick Riegle - Service Consultant! Good morning. I just wanted to leave a comment about Patrick Riegle one of your Service Consultants. I am in your facility for service on a regular ba Good morning. I just wanted to leave a comment about Patrick Riegle one of your Service Consultants. I am in your facility for service on a regular basis as our family has 3 Subarus. Normally its very routine, oil changes, etc. Recently I had my tires rotated and balanced at Discount Tire. (where I buy our tires from) During the process they stripped a wheel stud, gave me a voucher for Brakes Plus, got the stud replaced. (on a Sat) Monday on my way to work I noticed issues, vibration, car felt unstable. That afternoon I went to Disc Tire in Monument (where I work) they pulled wheels, rebalanced and told me they thought a wheel brg was going out also one wheel bent at hub. I called Heuberger talked to Patrick and brought the car in. Service determined wheel brg was going out, wheel not bent but did not have hub centric ring like an OEM wheel making it impossible to properly mount wheel. They also said 2 wheel studs had been stripped. So several issues on my car that I depend on to get me to and from work in Monument. My job as an MRO Buyer at J&J/Jabil is somewhat stressful, all of these issues with the car on top of that, made for a difficult few days. Patrick took the time to explain all of this to me, what the problems were, the causes, the options we had on repairs and what was involved, the cost and how long it would take. On Patrick's advise I called Disc Tire in Monument about the stripped wheel studs, they agreed to re-imburse me so Patrick was able to get the studs replaced. In all wheel, studs, a new (factory) wheel installed, everything balanced, car is driving smooth as glass and I am confident in the information provided to me by Patrick which allowed me to make the best decision on how to proceed with repairs. I was only without the car for one day. I am very happy with my Impreza and with Heuberger and especially with Patrick Riegle. I trust Patrick, he communicates every detail, his information is accurate, does what he says he is going to do and goes above and beyond in his job, is very friendly, personable and I appreciate all of this. You don't get this kind of attitude, consideration, honesty and integrity much these days. These three cars get myself, my wife and daughter to work and school every day. We count on them year round and we count on Heuberger to help us keep the cars in good shape, making sure they are dependable, reliable and economic transportation. Thank you Heuberger Subaru and Patrick Riegle for your excellent Service & Customer Service! Bill Mitchell & family More

Got a great deal out of state! Jim Adams was efficient, professional, and always willing to go the extra mile to help me get my Crosstrek. I was out of state, and he helped make the Jim Adams was efficient, professional, and always willing to go the extra mile to help me get my Crosstrek. I was out of state, and he helped make the process smooth and easy all the way through - I love my car and would definitely recommend him! More