Heuberger Subaru

Long Wait Times little regard for customer service The only reason that I use this place of business is that they are the only dealerxxxx that is in the area. Everytime that I go to them or call them I The only reason that I use this place of business is that they are the only dealerxxxx that is in the area. Everytime that I go to them or call them I receive terrible customer service. There is absolutely no reason to schedule an appointment with them. The appointment time that you schedule is meaningless. It is a first come first served basis no matter what. Last time I attempted to schedule a regular maintenance and when I talked to a girl on the phone she had no idea what I meant. When I arrived for my appointment, they had my name and the time I should be there but had none of the information that I gave over the phone. It was completely useless for me to have scheduled. I showed up 15 minutes prior to my appointment time and it was 2 hours before my care was even pulled into the shop. I was there for over 6 hours for a scheduled regular maintence. The most recent experience I had involved trying to get a dangerous recall repaired. THe service departments first respone was to tell me there was nothing they could do because it didn't show in thier system I was part of therecall enven though my VIN matches and I am experiencing the issues. After being told they "will look into it", I got a call back that said the best they could offer me was to "just come in and we will see what we can do". I asked for an appointment and the scheduling girl told that appointments don't matter at all. So now I get to take a full day off work to sit and wait for them to maybe fix a dangerous recall for my car. I support the subaru brand, but would never recommend this location. More

Good dealership! Decided to try and deal with this dealership and I lived 12 hours away. My salesperson picked me up at the airport, we talked business, and I drove m Decided to try and deal with this dealership and I lived 12 hours away. My salesperson picked me up at the airport, we talked business, and I drove my new Forester home that day! More

No pressure, no hidden costs, no regrets. Car shopping has never been high on our list. Thanks to Ryan and Buzz, purchasing a new vehicle was a pleasant experience with no pressure, no hidden Car shopping has never been high on our list. Thanks to Ryan and Buzz, purchasing a new vehicle was a pleasant experience with no pressure, no hidden costs, no regrets. We're still getting acquainted with our new Subaru Forester. Every day is a new discovery of hidden treasures! More

Great Communicator!! Rick is most knowledgeable in all aspects of buying, selling, and leasing a Subaru. He also has a vast amount experience with other dealer processes Rick is most knowledgeable in all aspects of buying, selling, and leasing a Subaru. He also has a vast amount experience with other dealer processes which tend to confuse customers. Whereas the entire purchasing process with Rick is straight forward as well as understandable Rick does not rush you through the proscess. More

Jim Adams was great. Jim is knowledgeable, friendly and ""no pressure. I would highly recommend him.He answered all our questions and offered other options. We ended up wi Jim is knowledgeable, friendly and ""no pressure. I would highly recommend him.He answered all our questions and offered other options. We ended up with a great deal on a great new car. More

Considerate & Knowledgeable No pressure deal! Enjoyed working with Jim Adams on the phone prior to going up to pick up our new Subaru and in person he was just as polite and con No pressure deal! Enjoyed working with Jim Adams on the phone prior to going up to pick up our new Subaru and in person he was just as polite and considerate of our time and $$ When it is time to trade in, we will go back to Jim. More

Great service - thank you, David! What a pleasure to walk in and be connected with David Anthony. He helped us choose the right car for us, explained pricing and financing options in a What a pleasure to walk in and be connected with David Anthony. He helped us choose the right car for us, explained pricing and financing options in an easy-to-understand way, and never pressured us. He is fantastic and I would highly recommend him and this dealership to anyone who wants an excellent experience and a quality vehicle. More

Jim Adams rules Jim Adams is a knowledgeable and no pressure salesman. I do not do well with hard sell tactics. Jim offered a great and successful experience. The Jim Adams is a knowledgeable and no pressure salesman. I do not do well with hard sell tactics. Jim offered a great and successful experience. The payment process took way too long. The dealership knows their sales flow and should staff accordingly. More

Great service - awesome car! Jim answered all my questions and needs on this new car (the amazing Subaru Ascent)- I was pretty set on what I wanted and he was able to knock it out Jim answered all my questions and needs on this new car (the amazing Subaru Ascent)- I was pretty set on what I wanted and he was able to knock it out of the park. Super excited with my purchase and kudos to Jim and team for rocking it on a very busy Friday night :-) More

From Toyota to Subaru We needed to replace our 2012 Camry and 2000 Highlander. The Forester was one of three options. Negotiations started online. We were given a very rea We needed to replace our 2012 Camry and 2000 Highlander. The Forester was one of three options. Negotiations started online. We were given a very reasonable offer by Jim Adams. We had not driven a Forester for several years and I remember thinking I did not like the experience before so I was skeptical. I was proven wrong. The 2019 Forester was extremely comfortable and I loved how well I could see out of it. Jim was very knowledgeable and very low key something my husband and I greatly appreciate. He also worked within our timeline. The buying process was great. My husband and I are very happy with our Forester and our experience at Heuberger. More