
Heuberger Subaru
Colorado Springs, CO
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Straight Forward Dealer!! Visited with Andrew and Andy on the phone and via e-mail. Very helpful in assisting me in determining what options I wanted and what the pricing woul Visited with Andrew and Andy on the phone and via e-mail. Very helpful in assisting me in determining what options I wanted and what the pricing would be. Very helpful by offering to drive the car to Grand Junction for me to pick it up, as I live out of state. Straight forward and honest in explaining what the pricing included. Great value and pricing. More
2019 Forester As seniors we felt that Bryan took his time to explain details of this new technological car. He gave us info by email that we could read, Also we ap As seniors we felt that Bryan took his time to explain details of this new technological car. He gave us info by email that we could read, Also we appreciated that there was no hard pressure to purchase any extra warranty items. We want to also complement the after purchase explanation for our numerous questions to Tanner who went through all our many unknowns with this new car. We have never had such quality time with purchasing a car over our 52 years of marriage. More
Love my Subaru!! Buying from Heuberger was a great experience. Both Marshall and Joey kept me up to date on when my car would be delivered and where in the process it Buying from Heuberger was a great experience. Both Marshall and Joey kept me up to date on when my car would be delivered and where in the process it was. They worked hard to get it ready in time for my pickup. They were available to answer any questions. More
Long Wait Times little regard for customer service The only reason that I use this place of business is that they are the only dealerxxxx that is in the area. Everytime that I go to them or call them I The only reason that I use this place of business is that they are the only dealerxxxx that is in the area. Everytime that I go to them or call them I receive terrible customer service. There is absolutely no reason to schedule an appointment with them. The appointment time that you schedule is meaningless. It is a first come first served basis no matter what. Last time I attempted to schedule a regular maintenance and when I talked to a girl on the phone she had no idea what I meant. When I arrived for my appointment, they had my name and the time I should be there but had none of the information that I gave over the phone. It was completely useless for me to have scheduled. I showed up 15 minutes prior to my appointment time and it was 2 hours before my care was even pulled into the shop. I was there for over 6 hours for a scheduled regular maintence. The most recent experience I had involved trying to get a dangerous recall repaired. THe service departments first respone was to tell me there was nothing they could do because it didn't show in thier system I was part of therecall enven though my VIN matches and I am experiencing the issues. After being told they "will look into it", I got a call back that said the best they could offer me was to "just come in and we will see what we can do". I asked for an appointment and the scheduling girl told that appointments don't matter at all. So now I get to take a full day off work to sit and wait for them to maybe fix a dangerous recall for my car. I support the subaru brand, but would never recommend this location. More
Good dealership! Decided to try and deal with this dealership and I lived 12 hours away. My salesperson picked me up at the airport, we talked business, and I drove m Decided to try and deal with this dealership and I lived 12 hours away. My salesperson picked me up at the airport, we talked business, and I drove my new Forester home that day! More
No pressure, no hidden costs, no regrets. Car shopping has never been high on our list. Thanks to Ryan and Buzz, purchasing a new vehicle was a pleasant experience with no pressure, no hidden Car shopping has never been high on our list. Thanks to Ryan and Buzz, purchasing a new vehicle was a pleasant experience with no pressure, no hidden costs, no regrets. We're still getting acquainted with our new Subaru Forester. Every day is a new discovery of hidden treasures! More
Great Communicator!! Rick is most knowledgeable in all aspects of buying, selling, and leasing a Subaru. He also has a vast amount experience with other dealer processes Rick is most knowledgeable in all aspects of buying, selling, and leasing a Subaru. He also has a vast amount experience with other dealer processes which tend to confuse customers. Whereas the entire purchasing process with Rick is straight forward as well as understandable Rick does not rush you through the proscess. More
Jim Adams was great. Jim is knowledgeable, friendly and ""no pressure. I would highly recommend him.He answered all our questions and offered other options. We ended up wi Jim is knowledgeable, friendly and ""no pressure. I would highly recommend him.He answered all our questions and offered other options. We ended up with a great deal on a great new car. More
Considerate & Knowledgeable No pressure deal! Enjoyed working with Jim Adams on the phone prior to going up to pick up our new Subaru and in person he was just as polite and con No pressure deal! Enjoyed working with Jim Adams on the phone prior to going up to pick up our new Subaru and in person he was just as polite and considerate of our time and $$ When it is time to trade in, we will go back to Jim. More
Great service - thank you, David! What a pleasure to walk in and be connected with David Anthony. He helped us choose the right car for us, explained pricing and financing options in a What a pleasure to walk in and be connected with David Anthony. He helped us choose the right car for us, explained pricing and financing options in an easy-to-understand way, and never pressured us. He is fantastic and I would highly recommend him and this dealership to anyone who wants an excellent experience and a quality vehicle. More