Heuberger Subaru

Responsiveness to requests is key Made the process as simple as it can get. We did the entire deal over the phone, he was able to get the questions I had answered quickly and efficient Made the process as simple as it can get. We did the entire deal over the phone, he was able to get the questions I had answered quickly and efficiently. Would definitely recommend More

Jim was very friendly and knowledgable! Able to answer all of my questions about the Crosstrek I eventually purchased and was very pleasant and friendly throughout our sales interaction. Th Able to answer all of my questions about the Crosstrek I eventually purchased and was very pleasant and friendly throughout our sales interaction. Thanks again Jim! More

Great buying experience Because we like to chat, it took a while, but we are SO satisfied. Great new car and like being with family. All questions answered immediately by we Because we like to chat, it took a while, but we are SO satisfied. Great new car and like being with family. All questions answered immediately by well qualified sales representatives. More

They'll change the oil, but don't go for warranty work! Simply will not do warranty work -- I've had the my 2015 outback in for the same issue since first oil change at 5,000+ miles. After four visits they Simply will not do warranty work -- I've had the my 2015 outback in for the same issue since first oil change at 5,000+ miles. After four visits they've always taken my money for the oil change, but never worked not the warranty issue. I am now out of warranty and I can not even get a call back on repair work. We've bought two vehicles from this dealership -- our next one will be from someone else. If you want a dealer that stands behind their product go somewhere else. Update: I have received a message from dealer marketing concerned about the negative review (within 24 hours). However, still no contact from the service department about an appointment or ability to complete a repair (5 days multiple contacts). As a result of this review I have been asked to provide my information a third time this week. I haven’t, suggesting the information is readily available in the service department already. Clearly the quick response I received to a negative online review and no response from the service department demonstrates the dealer is more concerned with marketing and sales than providing service. Will keep the review updated as the dealer responds. More

Best Delivery Driver Ever! Dylon Ortiz is is the friendliest and best delivery driver I've come across so far. He always artives in very accurate and timely manner. Dylon Ortiz is is the friendliest and best delivery driver I've come across so far. He always artives in very accurate and timely manner. More

Worked with Jim Adams to purchase a Subaru Forester I really enjoyed working with Jim on the purchase of my new Forester! Jim responded to all my pre-purchase inquiries promptly and fully. He also ma I really enjoyed working with Jim on the purchase of my new Forester! Jim responded to all my pre-purchase inquiries promptly and fully. He also made the process of completing the purchase at the dealership very easy and was able to answer all my questions. Before I left the dealership, he gave me a great overview on how to access the various features of the car. Best experience buying a car that I ever had! More

Subaru Ascent Jim was great to work with. Answered every email and phone call promptly and was very straight forward with pricing and options. I would caution an Jim was great to work with. Answered every email and phone call promptly and was very straight forward with pricing and options. I would caution anyone doing a trade-in that Heuberger will definitely pay no attention to NADA or BB and you can expect bottom of the barrel for a value. But oh well, it is referred to as elasticity in economics. Sell the car to a third party first. More

Time-wasting manipulators After being contacted through the USAA Auto Buyers Service, we made an appointment for a specific hour, a day ahead of time, stating the exact vehicle After being contacted through the USAA Auto Buyers Service, we made an appointment for a specific hour, a day ahead of time, stating the exact vehicle we wanted, acknowledging a good price and stating we would make a down payment by credit card and finance through USAA. Mr. Shepherd, with whom I made the appointment, wasn't available when we arrived 10 minutes early. He wasn't available more than 20 minutes later. And when we finally found him, he couldn't remember what we wanted. Nearly three hours followed, including a test drive in a vehicle of a color we didn't like, finding one of a color we could accept, filling out a credit application for financing we didn't want, and ultimately, leaving without a car, angry and insulted. The evening culminated nearly an hour after the dealership had closed with Adam Stent, his sleeves rolled up to show his "manly" tattoos, insulting me and stomping back to his office when we refused - somewhat loudly the second time - to sign a borderline fraudulent document stating we would finance the entire vehicle, something we cannot do according to USAA's rules. We drove nearly 150 miles, wasting nearly three hours, plus drive time, at the dealership on a Saturday evening, missing our dinner in the process. We left without a car or the deal we had agreed to. We were insulted several times by Mr. Stent. He should not be allowed to deal with the public. Mr. Shepherd should seriously get his act together. And the junky, overcrowded dealership should figure out how to work within its limitations - of space and time - approach its customers in an honest, straightforward and respectful manner. More

I love my new Impreza!! Tommy and Jack were amazing! They made the first time buying experience so easy and enjoyable! Definitely will recommend you guys in the near future. Tommy and Jack were amazing! They made the first time buying experience so easy and enjoyable! Definitely will recommend you guys in the near future. Thank you very much. More

Great Experience Jim Adams. Helpful prompt and knowledgable. No pain process. Recommend dealer and Jim FULLY without reservation. In and out quickly. Explaine Jim Adams. Helpful prompt and knowledgable. No pain process. Recommend dealer and Jim FULLY without reservation. In and out quickly. Explained features the I drove off in my new Ascent Thanks More