Heuberger Subaru

Service Lacks customer service Heuberger Subaru Experience Parts Order: Called to order remote start for Subaru Outback and was told it would be in the next day and they would c Heuberger Subaru Experience Parts Order: Called to order remote start for Subaru Outback and was told it would be in the next day and they would call and let me know. I did not receive a call for 4 days. Called the dealership myself and was told the part was in. Was quoted $359 for cost. Service Scheduling: Scheduled service the next day for installation. I also requested they look at the driver’s seat where there is an area that the leather is delaminating. Asked if there was a shuttle service to take me to work and was told that there is but it starts running at 8:30am and since I need to be to work at 8AM this was not an option. Was told I can rent a car and will need to bring my Drivers license and insurance card. Scheduled installation at 7:15 AM the next day. Was told that the rental dept. would call me that day to confirm they had a rental available. AT 5:30PM still no call from rental dept. Called the dealership and was told someone would call me that night. 6:30 got a call stating they will reserve me a rental car. Installation Day: Arrived at dealership at 7:05 AM. Waited for a service advisor for 20 minutes. Finally got checked in and was told the cost would be double what I was originally quoted b/c no one had bothered to tell me that the labor cost was additional and not included in the original quote. Then I was told I had to wait so the rental dept. could call my insurance company to get a copy of the dec page before they could give me a rental car (Law enforcement accepts my insurance card but apparently the rental dept. does not think that is good enough). Waited another 20 minutes and still no rental car. Asked service advisor where rental car was and was told it was being prepped. Meanwhile I am late to work. The manager then said they could have someone take me to work and drop the rental car off later. I advised that they would need to schedule this via TEXT MESSAGE as I cannot take calls at work. Also asked the service advisor to update me via text on the install and the seat issue. The man who gave me a ride to work was then texting while driving and endangering my life. The person who brought the rental car called instead of texting me and showed up at my office unannounced and then she had to wait 30 minutes until I could step away to get the rental from them. (she was very nice about it all ) No update all day from the dealership until 4PM when I got a text from “Matt” saying the car was ready. No update about the leather seat. I texted back asking for an update on the seat damage and was told Subaru would not cover the cost of a new seat and it would be $640 to order the part for a new one if I wanted to. I declined stating that it can be repaired and got no response from Matt about repairing vs. replacing. Overall this was a horrific experience from start to finish. I will NEVER utilize this dealership again. I will NEVER refer anyone to them. Will make everyone I know aware of the horrific service offered here. Was considering a new Subaru purchase and will also NEVER purchase a vehicle here. If this is the only Subaru dealership in the area I will likely go with a different vehicle brand. More

Wonderful Buying Experience My husband and I really enjoyed our buying experience at Heuberger. Our salesperson was very professional, knowledgeable, and enthusiastic about all t My husband and I really enjoyed our buying experience at Heuberger. Our salesperson was very professional, knowledgeable, and enthusiastic about all things Subaru. We definitely trusted that she led us in the right direction. We chose the 2018 Outback Limited, and couldn’t be more happy! The finance agent who helped us was great as well. I would wholeheartedly recommend Heuberger to everyone. We LOVE our new Subaru! More

Great Experience We found Jim to be very knowledgeable and very professional. Jim was extremely helpful during the decision making process, and was very up-front and We found Jim to be very knowledgeable and very professional. Jim was extremely helpful during the decision making process, and was very up-front and honest. More

Easy lease experience I first contacted Heugerger through email, and was given the price I would pay for the vehicle I had chosen. The next day, I went to Heuberger to tes I first contacted Heugerger through email, and was given the price I would pay for the vehicle I had chosen. The next day, I went to Heuberger to test drive this vehice, and soon enough I left with the exact vehicle I wanted, and the lease payment is unbelievable, so low. I would recommend Heuberger to anyone wanting a quick car deal with no run around, and great prices. More

Marshall Guffy was fantastic I had a bad experience at another Subaru dealership. I was pleasantly surprised to be able to work via email with Marshall Guffy, to find the car for I had a bad experience at another Subaru dealership. I was pleasantly surprised to be able to work via email with Marshall Guffy, to find the car for me. Mr Guffy was very patient as I changed my mind several times. I finally got the numbers I was looking for and scheduled a date to go to the dealership. There was no pressure from any other the salesman when we got out of the car. I am very happy with my vehicle and the experience. More

Great People There are some awesome people that work here! They were very helpful and friendly and weren't pushy at all. Worked super hard to get exactly what I wa There are some awesome people that work here! They were very helpful and friendly and weren't pushy at all. Worked super hard to get exactly what I wanted. 10/10 would purchase from Heuberger again and certainly will recommend my friends and family. Thanks again. More

Horrible people Only took my car to Heuberger service department because that is where Carmax allowed me to with my extended warranty. We were having brake issues. Only took my car to Heuberger service department because that is where Carmax allowed me to with my extended warranty. We were having brake issues. They called a couple of days later saying the caliper was broken, which was covered under the warranty and I needed new brake pads and roters. The price they quoted me for all the work was $1600. I told them to fix the caliper and I would do the roters and brake pads myself since they weren't coverd. After 2 weeks and 5 times telling them just to fix the caliper they finally tell me they will not do the work and I need to have it towed immediately since there are no brakes or roters anymore. I called Daniels Towing (which I hightly recommend) and had it picked up the next day. They were rude to my tow guy and to us. Replaced brake pads, caliper and roters myself. I do believe they broke the caliper and that is why they were so persistent in fixing the other items also. Very rude and in my opinion dishonest people. More

Pleasant Experience Friendly, listened to what I wanted and was not pushy. Treated me with respect. Better price on my Kia Sedona than any of the Kia dealerships in tow Friendly, listened to what I wanted and was not pushy. Treated me with respect. Better price on my Kia Sedona than any of the Kia dealerships in town! More

Jim Adams I requested info to USAA for Subaru Outback and received the information back from Jim Adams almost immediately. Later went to Hueberger, where Jim h I requested info to USAA for Subaru Outback and received the information back from Jim Adams almost immediately. Later went to Hueberger, where Jim helped me review and find the Ouback that met my needs. Jim was very polite and easy to work with. More

exccellent,curteous, effic ient I worker with Jim Adams, who efficiently and superbly navigated me thru the leasing process. Discussions were fair, honest anbd genuine. I have worke I worker with Jim Adams, who efficiently and superbly navigated me thru the leasing process. Discussions were fair, honest anbd genuine. I have worked with Jim Adams over the years and leased 5 vehicles. As long as he is there I will always work with Jim. More