
Heuberger Subaru
Colorado Springs, CO
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No afternoon appointments ever? So, I wanted to get a four wheel alignment based on tire wear, and I just tried to schedule an appointment. I work until 11:30am and just wanted some So, I wanted to get a four wheel alignment based on tire wear, and I just tried to schedule an appointment. I work until 11:30am and just wanted something in the early afternoon. I went through your online appointment scheduler and see no appointments after 11:15am in the morning? Why would you not offer times in the afternoon? I went out as far as August and nothing. Doesn't make any sense to cram everything in the morning but I have heard that the Service there is very disorganized and am figuring out why on my own. I was able to get an appointment across the street at the Volvo dealership within 2 days and could make an appointment as late as 3 O'clock. More
Upfront and low key David was great to work with! I had spoken with David over the phone before I even saw the car. He was able to quote me a price, very reasonable I mig David was great to work with! I had spoken with David over the phone before I even saw the car. He was able to quote me a price, very reasonable I might add, and give me all the info needed to make my decision. During the test drive he was not distracting or pushy. He explained everything about the car, and made me feel like I was making an informed decision. I would absolutely recommend Heuberger Subaru as well as David Anthony. More
Efficient leasing service Jim Adams is efficient and very responsive to questions and requests by email, text and telephone. I highly recommend him for internet sales or lea Jim Adams is efficient and very responsive to questions and requests by email, text and telephone. I highly recommend him for internet sales or leasing. More
Great experience! I am happy to recommend Karen Lovvorn, and Heuberger to anyone who wants to by a Subaru. They were all firendly, very helpful, and the process did not I am happy to recommend Karen Lovvorn, and Heuberger to anyone who wants to by a Subaru. They were all firendly, very helpful, and the process did not take that long to purchase my new Subaru! More
Very profesional, never any pressure Tim was a great guy to work with. He was always prompt in responding to emails, and I never felt any of the typical high pressure sales tactics. He Tim was a great guy to work with. He was always prompt in responding to emails, and I never felt any of the typical high pressure sales tactics. He was also very knowledgeable about the car I was looking at. More
An Enjoyable Car Buying Experience I am happy to recommend Tommy Loewen, and Heuberger, to anyone who may be considering a new or used Subaru. Tommy was extremely helpful in helping me I am happy to recommend Tommy Loewen, and Heuberger, to anyone who may be considering a new or used Subaru. Tommy was extremely helpful in helping me find the Subaru that I wanted, and the buying experience was very relaxed, easy, and enjoyable, without the pressure one typically expects at a dealership. Tommy went the extra mile, staying late after his planned work day on a Friday, to ensure that I was well taken care of. I am glad I decided to purchase my first Subaru with Tommy's help, and I will be going to back to Heuberger for all my future Subaru needs. More
Great experience The Heuberger dealership was easy to find, clean, had free refreshments, and upon walking in we were helped by someone within minutes. We were helped The Heuberger dealership was easy to find, clean, had free refreshments, and upon walking in we were helped by someone within minutes. We were helped by Mr. Andy Murdock who was friendly, pleasant, and very helpful. He worked with us tirelessly to make sure he was able to get us the best deal he was able to get, and even stayed late to fix a few imperfections on the paint to make sure we left 100% satisfied with what we were taking home. I would absolutely recommend this dealership (it's the biggest Subaru in the nation, and that speaks to experience as well as inventory)! More
No help on service issue I purchased a 2014 Subaru Forester on May 24, 2017, at the local Car Max at 4010 Tutt Blvd, Colorado Springs, CO 80922. I was provided a 30 day warra I purchased a 2014 Subaru Forester on May 24, 2017, at the local Car Max at 4010 Tutt Blvd, Colorado Springs, CO 80922. I was provided a 30 day warranty which covered electronics, and a 5 day return option. Returning the vehicle was not an option since this problem didn't arise until after I had gone through a full tank of gas. The issue is this: the gauge showing how many miles you can drive before running out of gas says 70 miles when the tank is clear empty, rendering this tool useless, unless someone wants to subtract 70 miles mentally. I can live with this, but wanted it fixed if possible. I called Car Max, and was told by service that it sounded like the software needed to be updated, and they couldn't do it, I'd have to get that done at a Subaru dealer. I contacted Heuberger Subaru, the only dealer in town for this make, and asked them if they could do this. I was scheduled for an appointment on June 16, 2017, and after arriving was told there were no software updates available for this make and model. I called Car Max, explained the problem, and they advised me to let Heuberger know that Car Max would pay for any diagnostics needed. I relayed this information to Michele Aponte, the service adviser at Heuberger, and was told there were no diagnostics they could perform. ??????????? So I've wasted a morning driving to the other side of town for something that no one can fix, apparently, not to mention my gas, it's about 31 miles round trip for nothing. Why make an appointment for something there is no solution to? Why didn't Heuberger ask the same questions over the phone that I was asked within 30 seconds of being signed in for service? James Bildstein More
Excellent Cars, Excellent Customer Service My family has been buying Subaru vehicles here since 1998, when we purchased our first Subaru Outback. Our most recent visit was to purchase a 2017 Su My family has been buying Subaru vehicles here since 1998, when we purchased our first Subaru Outback. Our most recent visit was to purchase a 2017 Subaru Legacy, and we were pleased to experience the same level of care and attentiveness we've come to expect from Heuberger. Steve Stanley took the time to listen to what I was looking for, recommend a model, and then custom order a Subaru Legacy that met all of my needs. The process was very easy to complete, and the car is everything I was looking for. I recommend Heuberger Subaru to all of my friends who are in the market for a new car. More
EXCELLENT AGAIN We just purchased a 2017 Forrester which might be our last car. The sales team was wonderful and we felt very supported. The door is always open and We just purchased a 2017 Forrester which might be our last car. The sales team was wonderful and we felt very supported. The door is always open and the staff meets you with smiles.... More