Heuberger Subaru

No help on service issue I purchased a 2014 Subaru Forester on May 24, 2017, at the local Car Max at 4010 Tutt Blvd, Colorado Springs, CO 80922. I was provided a 30 day warra I purchased a 2014 Subaru Forester on May 24, 2017, at the local Car Max at 4010 Tutt Blvd, Colorado Springs, CO 80922. I was provided a 30 day warranty which covered electronics, and a 5 day return option. Returning the vehicle was not an option since this problem didn't arise until after I had gone through a full tank of gas. The issue is this: the gauge showing how many miles you can drive before running out of gas says 70 miles when the tank is clear empty, rendering this tool useless, unless someone wants to subtract 70 miles mentally. I can live with this, but wanted it fixed if possible. I called Car Max, and was told by service that it sounded like the software needed to be updated, and they couldn't do it, I'd have to get that done at a Subaru dealer. I contacted Heuberger Subaru, the only dealer in town for this make, and asked them if they could do this. I was scheduled for an appointment on June 16, 2017, and after arriving was told there were no software updates available for this make and model. I called Car Max, explained the problem, and they advised me to let Heuberger know that Car Max would pay for any diagnostics needed. I relayed this information to Michele Aponte, the service adviser at Heuberger, and was told there were no diagnostics they could perform. ??????????? So I've wasted a morning driving to the other side of town for something that no one can fix, apparently, not to mention my gas, it's about 31 miles round trip for nothing. Why make an appointment for something there is no solution to? Why didn't Heuberger ask the same questions over the phone that I was asked within 30 seconds of being signed in for service? James Bildstein More

Excellent Cars, Excellent Customer Service My family has been buying Subaru vehicles here since 1998, when we purchased our first Subaru Outback. Our most recent visit was to purchase a 2017 Su My family has been buying Subaru vehicles here since 1998, when we purchased our first Subaru Outback. Our most recent visit was to purchase a 2017 Subaru Legacy, and we were pleased to experience the same level of care and attentiveness we've come to expect from Heuberger. Steve Stanley took the time to listen to what I was looking for, recommend a model, and then custom order a Subaru Legacy that met all of my needs. The process was very easy to complete, and the car is everything I was looking for. I recommend Heuberger Subaru to all of my friends who are in the market for a new car. More

EXCELLENT AGAIN We just purchased a 2017 Forrester which might be our last car. The sales team was wonderful and we felt very supported. The door is always open and We just purchased a 2017 Forrester which might be our last car. The sales team was wonderful and we felt very supported. The door is always open and the staff meets you with smiles.... More

Super easy! Jim was great! This was definitely the best and easiest experience I've had buying a car. Jim replied quickly to my initial inquiry. We did several te Jim was great! This was definitely the best and easiest experience I've had buying a car. Jim replied quickly to my initial inquiry. We did several test drives (he was very patient!) and he was very knowledgeable about about all of the possible options. We worked up a deal for the car I wanted and he was very careful to get everything right. The whole process was made painless thanks to Jim's well informed, easy going, no pressure, attitude. Call Jim! More

Excellent experience! Karen was fantastic and made it easy for me to purchase the car.I highly recommend her.I will do business again with Karen if needed.Thank you! Karen was fantastic and made it easy for me to purchase the car.I highly recommend her.I will do business again with Karen if needed.Thank you! More

By far the BEST!!! I have already referred 2 people to Heuberger Subaru. We solicited bids from several dealers when we were shopping for our new Forester. The other dea I have already referred 2 people to Heuberger Subaru. We solicited bids from several dealers when we were shopping for our new Forester. The other dealers' bids were way more than what we were quoted for the same vehicle by Marshall Guffy. Plus, he was always so polite and helpful... no pressure, just information and answers to our questions. When we took delivery of our car, Damian Ramos and Bill (sorry, I didn't get his last name) were so friendly, helpful and informative when introducing us to our beautiful new car. More

appointment system is broken Making an appointment for service means nothing. Might as well advertise first come first serve, this is actually what they are doing. Its not conveni Making an appointment for service means nothing. Might as well advertise first come first serve, this is actually what they are doing. Its not convenient to get to the dealership which is why you make an appointment. Being told you have to wait at least 4 hours before they can get to you when you have an appointment is absurd. More

Karen gave us an exceptional professional car experience!! Karen was very thorough, professional and responsive. Her product knowledge and enthusiasm made the leasing experience a most enjoyable one. We high Karen was very thorough, professional and responsive. Her product knowledge and enthusiasm made the leasing experience a most enjoyable one. We highly recommend her to anyone looking to lease a Subaru. More

Great service Every time I enter this dealership everyone is always so friendly, helpful, and professional. It really is always a pleasure to be visiting, I've neve Every time I enter this dealership everyone is always so friendly, helpful, and professional. It really is always a pleasure to be visiting, I've never experienced a hassle or hiccup here. I purchased a Thule cargo box (entended) and Colin installed it for me, I was interested in learning how to put it on and take it off, Colin was patient and showed me step by step directions. Since I purchased the extended box it was quiet a tight fit for the Crosstrek, he worked with positioning it just right to make sure my hatch didn't hit it, he took the time to place my crossbars in the right position, he was super careful with the box and my car. He was also able to buff out a ton a scratches that I had on my car, some from a cart running into my car, my car looked amazing when he was done with it, I couldn't believe the damage he was able to erase from my car. I recommend this place to anyone inquiring! Wonderful experience! Thanks Colin! More

Josh gave us outstanding service!!! Our experience buying our 2017 Impreza Sport has been wonderful!! Josh was very friendly, very knowledgeable about the car, and very helpful! Josh d Our experience buying our 2017 Impreza Sport has been wonderful!! Josh was very friendly, very knowledgeable about the car, and very helpful! Josh did an outstanding job showing us all the special features on our new car, many of which might've gone unnoticed without reading the manual cover-to-cover. This has been one of the very few times we've actually enjoyed the car-buying experience. Thank you Josh!!! More