
Heuberger Subaru
Colorado Springs, CO
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Car buying can actually be an enjoyable experience! Having a real and knowledgable person on the other side of the Internet sale was what made my 2016 Outback buying experience exceptional. The response Having a real and knowledgable person on the other side of the Internet sale was what made my 2016 Outback buying experience exceptional. The response to my weekend Internet communication was prompt, and immediately followed by a telephone call Monday morning. No pressure. Set an appointment for late Friday afternoon, drove home with the exact model and color car I wanted Friday evening. Tommy Loewen gave me a tour of the facility, took a test drive with me, showed me features I would never have known about, and entertained me throughout the financing process. I cannot recall an easier, less time consuming car buying experience. The next day I drove my new Outback to Arizona. Up until now, my husband and I were die hard Toyota fans. I suspect that our next car will be another Subaru. More
Terrible Parts Service! I have ordered parts from Heuberger Subaru before, through their online site at bestbuysubaru.com. I had no problems with the previous orders. Howeve I have ordered parts from Heuberger Subaru before, through their online site at bestbuysubaru.com. I had no problems with the previous orders. However, for this order, one item out of 3 total was incorrect. I was shipped an engine oil filter, instead of an engine air filter. I have now sent 4 emails to parts@hmtrs.com, trying to get ANYONE to reply. I also called the parts telephone number, and was assured someone would call me back. I never received a call. I am now completely fed up with this. I have spent way too much time on this. I will contest the amount of the air filter purchase with VISA, and also never order from Heuberger Subaru parts again. Very, very disappointing. EDIT: 4/15/2016. Alec left a message saying that the correct part had been shipped. Still waiting for email with tracking number. I received multiple earlier emails from parts@hmtrs.com, so it does not seem likely that this is an email delivery problem. EDIT: 4/15/2016 Finally received an email with a tracking number for the proper part. Increased rating to 3 stars, but this still took way too much effort to resolve. More
Purchased 2016 WRX Josh helped us buy a new 2016 WRX and was awesome. He was able to answer all our questions, and seemed very knowledgeable about all aspects of the sal Josh helped us buy a new 2016 WRX and was awesome. He was able to answer all our questions, and seemed very knowledgeable about all aspects of the sale. He was also very helpful with tips about functionality within the WRX. More
Best way to buy a WRX - a CO road trip included! I ordered a WRX Limited the way I want it as a Christmas present from me to me. They were able to give me timely updates on the status of my car up u I ordered a WRX Limited the way I want it as a Christmas present from me to me. They were able to give me timely updates on the status of my car up until delivery and test drive. From the hotel pickup, painless transactions and a great coffee bar, it's been an overall pleasant experience. More
Nail in my tire didn't keep me from an important meeting All dressed up. Very important business meeting in Denver. Nail in the tire. Tire almost flat. Called Todd and the Service Department came to the All dressed up. Very important business meeting in Denver. Nail in the tire. Tire almost flat. Called Todd and the Service Department came to the rescue. Fixed the tire fast. Made it to Denver. Very very happy customer. Thanks! More
Ideal experience for first time buyer! It's crazy to me that Jamon doesn't have any reviews yet! After a few dealerships who weren't willing to work with us (my husband and I regard cars as It's crazy to me that Jamon doesn't have any reviews yet! After a few dealerships who weren't willing to work with us (my husband and I regard cars as more of a passion, which makes us picky), Jamon convinced us to see what Heuberger had to offer. We've gone through six different vehicles in the last five months-- one of the more stressful experiences was actually with an older Subaru. Jamon listened to our concerns about reliability and understood completely that if we didn't fall in love with a car, it would put us back at square one. He was honest and forthcoming throughout the entire experience, but it was his confidence that he would get us on the right track that really sold it for us. Jamon didn't try to get us in whatever he had on the lot; he showed us every model offered and made recommendations based on our interests and budget. When we decided we wanted to lease a 2016 WRX, he found a base model and spent two days working to get our young credit history approved. We walked in hoping to finance a somewhat reliable used vehicle and left this morning with our first brand new car for less than what the other guys wanted for something in our original $10k price range. Jamon and the finance department made everything a million times easier for us. Thank you so much! More
Great and stress-free experience We bought our first Subaru in December and the experience was great, compared to other dealerships. Canaan was relaxed and honest, and didn't rush or We bought our first Subaru in December and the experience was great, compared to other dealerships. Canaan was relaxed and honest, and didn't rush or pressure us to get a sale. We've been really happy with our Forester and have actually returned to buy another vehicle from the same dealership. Definitely recommend. More
Great buying experience from start to finish Hueberger Subaru is an exceptional dealership. Jarad Pence was great to work with. The finance department was able to set me up with a lower rate th Hueberger Subaru is an exceptional dealership. Jarad Pence was great to work with. The finance department was able to set me up with a lower rate than I could get through my credit union. More
USAA Referral We had the pleasure of working with Jim Adams on the purchase of our new Forester. This is the second vehicle we bought through Jim and the process w We had the pleasure of working with Jim Adams on the purchase of our new Forester. This is the second vehicle we bought through Jim and the process was well orchestrated with no hassle. I am certain when it comes time for #3 we will get in touch with Jim again. I do not recall the finance guy's name; however, he was personable and listened to our desires. More
Patient Sales Rep Jarad, was very patient with me . I looked at and test drove several cars and picked the first one I looked at. He was very understanding and encourag Jarad, was very patient with me . I looked at and test drove several cars and picked the first one I looked at. He was very understanding and encouraging. Great Sales Rep. Thanks Jarad More