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Heuberger Subaru

Colorado Springs, CO

4.5
1,647 Reviews

1080 Motor City Dr.

Colorado Springs, CO

80905

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Showing 1,647 reviews

January 27, 2022

Each person I worked with at Heuberger was professional and courteous. A real pleasure to buy a car here. A special shout-out to John Kraft who I worked with for several months. A fantastic representative More

by wvspeight
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Pickett, John Kraft
January 27, 2022

Was very helpful in the process of me getting a 2020 WRX. I’ve been searching for months and John helped make it possible and made it a positive and memorable experience. More

by Brittanyaguilar2000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris (Buzz) Busby, Abby Stell, John Kraft
January 18, 2022

John was a pleasure to work with, he was so knowledgeable and kind. Thank you, John. I love my Subaru!! More

by ponchita707
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kraft
January 15, 2022

John was exceptional. He was warm and welcoming and extremely knowledgeable as well as addressed all my car needs. The entire could not have been anymore seamless. The rest of the staff was very helpfu More

by JulioG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Pickett, John Kraft
January 13, 2022

Nothing but smooth sailing! This is one EMERGENT dealership! They really went over and above anything we've experienced in the past. We are very comfortable with Kolton Rossell and Heuberger Subar More

by bobbybonser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Adams, Scott Brown, Kolton Rossell
January 04, 2022

Sales experience was great. The amount of texts and emails along with phone calls is too much. I started to feel harassed. A few is no problem, but dozens not appreciated. More

by taradorety
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris (Buzz) Busby, John Kraft
January 04, 2022

Kolton was knowledgeable, straightforward and very easy to work with...we got everything done in about 4 hours! More

by Karrie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kolton Rossell
January 02, 2022

John and Heuberger Subaru have changed how I feel about going to auto dealerships. John was so easy to work with as he's very personable, friendly, helpful, and made the process of buying a new car easier More

by Michelle H.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abby Stell, John Kraft
January 01, 2022

John was very friendly and helpful without seeming pushy, which is a huge plus for us compared to previous dealership experiences! Would definitely refer anyone to work with him. More

by Michelle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Schoch, John Kraft
December 30, 2021

My wife and I are in the market for a new vehicle. We travel the country since I'm a 100% disabled combat veteran and my wife is a travel nurse fighting covid all across the country. We finally found the More

by Ronsheline
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gary Hendrickson, Marshall Guffy, Andy Murdock, Skyler Short
Dec 30, 2021 -

Heuberger Subaru responded

Very sorry that you were disappointed with our out-of-state-sales policy. We used to liberally ship and sell cars to out of state customers but Subaru of America now penalizes us for doing so. Effectively, this means a car that we sell out of state is a car that SOA chooses not to replace in our inventory. With inventory being a bigger problem than ever, we simply cannot afford this. It sounds like in your situation, a permanent address of record (even if you don't reside there full time) will guide you toward a Subaru dealer that could sell a car to you. Alternately, we'd suggest purchasing a used vehicle from a dealer that's willing to ship a car to wherever you happen to be.

More
Dec 30, 2021 -

Ronsheline responded

The fact that they replied with the solution of my wife quitting her job, ending her career, and buying a house just to have the opportunity to buy a vehicle from them is beyond disrespectful. Is this even the real world we are living in? I'm reaching out to suburu coporate on this one.

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