Heuberger Subaru

i understand protocols and rules, but a 2024 Subaru bought with cash about 18 months ago, and with just 25000 miles on it, should not be switched appointments 3x,only to be denied service, then have th bought with cash about 18 months ago, and with just 25000 miles on it, should not be switched appointments 3x,only to be denied service, then have their car begin to fail a month later, but here we are... Thanks for nothing Heuberger! Don't waste your money buying here. More

Zero communication from anyone. No response from service advisor ALL DAY LONG. If you call and tell them what you are looking for they send you to a line that rings over and over un No response from service advisor ALL DAY LONG. If you call and tell them what you are looking for they send you to a line that rings over and over until you have to press 2 and then continue holding or leave a voicemail. Why would I leave a voicemail when I can't even get one question answered. Between the hours of 7:45am when I dropped my car off till 5:00pm now when I am writing this. (UPDATE) Decided to take my own Uber because I wasn't able to get anyone at the dealer to send me a ride. When I finally got to talk to someone there, I was informed that they didn't complete my service request. I had three things that needed to be done and they only did the one that was $700, and that is completely fine. But to not get a single word of communication all day from anyone is just unacceptable. No one I interacted with cared about the situation. If you choose to get service done here and you end up with Jean as your Service Advisor, make sure to speak very slowly because according to him and Chris (Supervisor) I never asked for anything else to be done on my vehicle. But don't worry. They gave me a free oil change that I'm not going to use because it requires me to go back to their location. Long story short is that not one person I talked to that morning or that evening wanted to be there, let alone get any work done or respond to a simple text or phone call. Don't waste your time with them. They don't care about you. More

Went there to replace a tire that was still under warranty. I was completely ignored for the first 15 minutes i was there and treated like an inconvenience when i was finally acknowledged. It took th warranty. I was completely ignored for the first 15 minutes i was there and treated like an inconvenience when i was finally acknowledged. It took them 4.5 hours to change the tire, i was charged $40+ for disposal and balancing and they didn't even fully inflate the new one. If these tires make it past their warranty, I'm never going back. More

Brought my WRX in a week ago (without appointment) because one of the window switches was not working (went down but not up). Was told to make an appointment because they didn't have the part. Made a because one of the window switches was not working (went down but not up). Was told to make an appointment because they didn't have the part. Made an appointment and returned a week later. First thing I'm told as I'm checking in is that they would try to squeeze me in sometime as I don't have an appointment (my wife was contacted the day before to confirm). The person later denied having ever said that when I was discussing my experience with the manager. I waited and noticed my car in the service bay a couple of hours later. It sat there for maybe 15-20 minutes when I saw it being removed (never saw anyone looking at it, but I did blink a few times). After another 15-20 minutes I hadn't been called so I inquired about my car. The story I got was they didn't have the part and needed to order it. Half an hour later I'm still waiting, so upon further inquiry, am told it takes time to place an order. I told them to cancel the order. So now I'm going to be charged $170 to be told what I told them a week ago. A manager (Bernhard Kuehn) is within earshot so asks me what's going on. I whine to him about my sad story and he explained to me that they needed to confirm the issue was actually the switch and not some power issue, poor contact, etc. (all of which would have required the removal of the door panel which did not happen) and he knocked the service charge down to $90. We have purchased three brand new vehicles from this dealership, but doubt I'll purchase another. More

came in for a bad battery so they charged me $170. 00 to tell me that I have a bad battery. They then told me a replacement battery would be $650.00. I will never have this service department do 00 to tell me that I have a bad battery. They then told me a replacement battery would be $650.00. I will never have this service department do anything on my vehicle again except service plan oil changes. More

Took my vehicle to Heuberger Subaru for an “Express” oil change. At drop off was quoted about an hour….3 hours later my vehicle was done. I understand things back up but had you relayed to me that things we change. At drop off was quoted about an hour….3 hours later my vehicle was done. I understand things back up but had you relayed to me that things were backed up at time of check in I would have come back at a later date/time to get service done. The $10 off my $120 dollars was not worth the 2 hours of my life that I will never get back waiting around your dealership. Won’t be back….literally would have been faster for me to drive to Groove Subaru where I originally bought the car to have an oil change done. More

I spoke with Cole and Bernard regarding Ryan Young, this past week.. Ryan was the agent that was helping me in the service department, and he is amazing! He was knowledgeable, courteous and goes out of his past week.. Ryan was the agent that was helping me in the service department, and he is amazing! He was knowledgeable, courteous and goes out of his way to give great customer service! He is a polished professional, and should be applauded for the quality of work that he does for this dealership! Sincerely – Angel More

I am on my 3rd Subaru, and have made several visits to Heuberger over the last few years. Their people are always friendly and professional and get me taken care of in a timely manner. Heuberger over the last few years. Their people are always friendly and professional and get me taken care of in a timely manner. More

We had a challenging problem with our 2016 Outback and could not get it fixed elsewhere. Zeb and the Subaru team really came through and got us back on the road. Zeb restored our full faith in Subaru and could not get it fixed elsewhere. Zeb and the Subaru team really came through and got us back on the road. Zeb restored our full faith in Subaru and we appreciate it more than he knows. The Cramers More

2 1/2 hours for "express service". Ridiculous for the price. I won't be back Ridiculous for the price. I won't be back More