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Heuberger Subaru - Service Center

Colorado Springs, CO

1.7
67 Reviews

67 Reviews of Heuberger Subaru - Service Center

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September 01, 2021

Took my car in on a Saturday day and picked it up Saturday evening. I received a text asking how everything was from Trey, the individual that helped to begin with. My response is below, I probably w More

by bshaw0903
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Trey
July 29, 2021

They failed to fix my tire so lost air again because we brought the tire. He told me to pit it back on my car and tow it in 45 miles. They are the ones who didn't fix it More

by pheenix1
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Service
May 26, 2021

Well I’m not very pleased with the customer service of this place. I dropped my vehicle off roughly 2 weeks ago. I have yet to receive an update on my vehicle. I have left multiple messages and I did get More

by Mikevito1991
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Service department
February 07, 2021

Worst Idea ever to take your car to Heuberger for service. Took my car there for a recall on my air bags. They broke my dash. Then proceeded to tell me. "This work was done by our top notch mechani More

by jberg622
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Service
Feb 10, 2021 -

Heuberger Subaru responded

Jason, I'm sorry to hear about your experience and I certainly do not want you to feel as though we are pawning you off. We encourage contacting Subaru of America because they are best equipped to take care of you. Again, I'm sorry you had an unpleasant experience with us if you have any further questions please let me know. Adam Rush adamr@hmtrs.com 719-475-1920

January 21, 2021

I would never tell anyone to do business with this dealership. Just took my 2018 Outback in because the power passenger front window switch would not work on the driver side door. Instead of someone More

by PAULCHONG
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
SERVICE
June 01, 2020

Went in for an A/C recharge and they called me after their multi point inspection. They informed me of my brakes needing to be replaced as well as some other minor filter/bulb replacements. Opted to do More

by tiringtrio
Overall Experience
Recommend Dealer
No
Employees Worked With
Andre
December 19, 2019

I went in for an oil change on my 2017 Outback and was ready to see what my options were for leasing another Outback. All of the staff were extremely friendly and accommodating to my needs! Sterling had e More

by Rachel
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dec 20, 2019 -

Heuberger Subaru responded

Good morning Rachel! Thank you for taking the time to write this kind review. We appreciate the support and especially the compliments for Sterling. He's a top shelf guy and we are very happy to have him here as a part of our family. We are so happy to hear that he delivered a truly exceptional experience to you. Enjoy the new car and have a happy holiday! Sincerely, Heuberger Subaru

December 13, 2019

Exceptional service Best dealership and service department of any I’ve ever used. The purchase experience was easy, and the service department is fantastic. Scheduled mai More

by Link9603
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Unknown
Dec 16, 2019 -

Heuberger Subaru responded

Good morning! Thank you for the great compliments. We appreciate you taking the time to leave this review for us. It's good to hear that we have continued to deliver a good experience when you visit. Thank you for your business and support! Kindly, Heuberger Subaru

December 11, 2019

Service Manager was amazing Cole Collins, the service manager, was extremely kind and helpful during this stressful time of having to fix my car. He made sure that all my questi More

by Grandma drives a Subaru
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Cole Collins
Dec 16, 2019 -

Heuberger Subaru responded

Good morning! Thank you very much for the thoughtful review! We are very glad to hear that Cole helped him yourself and made your experience enjoyable. It's also good to hear that you enjoyed our lounge. It's really nice having the coffee bar here! We look forward to helping again next time you're in need. Take care! Sincerely, Heuberger Subaru

December 06, 2019

Awesome service, good pricing. Glad to bring my car here. I came in needing a ton of things, no appointment. They jumped right on the job. Definitely a regular customer. More

by Gandjcollier7
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Zeb
Dec 10, 2019 -

Heuberger Subaru responded

Hi Gandjcollier7! Thank you very much for the great review. It's good to hear that we were able to get you done in a timely manner and with no appointment. Zeb is a fantastic adviser and one of the best guys we have. See ya next time! Heuberger Subaru

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