Went in for an A/C recharge and they called me after their multi point inspection. They informed me of my brakes needing to be replaced as well as some other minor filter/bulb replacements. Opted to do some through them as well. Everything was great except the A/C service.
While they did the recharge, their process is not good. Initial drive home was good with cool air. Didn’t drive over the weekend and on Monday, blowing hot again. This means there is a leak somewhere.
When asked why I would have another possible leak, Andre replied that they pull down the system, fix the first issue they find, and then just charge it up. They don’t evac the system again because they would have to charge me for that. Uhhh what?
Anyone who does hvac for a living, knows that when you pull down a system and detect a leak, you fix the issue and then pull down the system again to make sure there are no other issues. I was told this was their procedure, as if that is an appropriate response. Having established poor practice doesn’t give you an excuse. Don’t hide behind that, fix the procedure.
Why was I told about my brakes, filters, and bulb but no option for a second pull down after finding an ac issue? If you aren’t going to do a professional job which would already include ensuring a clean evac, then at least give customers the option to know that and request it.
They let me know that I need to replace the condenser, don’t charge me for the info, and give me a discount from a bit over twelve hundred to just under a thousand dollars. Yikes.... I do some research and calling around and find a price in the range of seven hundred to do the same thing.
Before a reply of “quality parts” and “quality service”. I’ve just outlined why your service is not. My repairs will happen where that is actually the case. Again, not with this shop.