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Heuberger Subaru - Service Center

3.7

61 Lifetime Service Reviews

1080 Motor City Dr., Colorado Springs, Colorado 80905

61 Reviews of Heuberger Subaru - Service Center

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December 19, 2019

"I went in for an oil change on my 2017 Outback and was..."

- Rachel

I went in for an oil change on my 2017 Outback and was ready to see what my options were for leasing another Outback. All of the staff were extremely friendly and accommodating to my needs! Sterling had exceptional knowledge of the 2020 Outback and was very diligent in getting the paperwork taken care of as well as super patient with me. Thank you so much for the wonderful experience and I love driving my new car around!

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Recommend Dealer
Yes
Employees Worked With
Dec 20, 2019 -

Heuberger Subaru responded

Good morning Rachel! Thank you for taking the time to write this kind review. We appreciate the support and especially the compliments for Sterling. He's a top shelf guy and we are very happy to have him here as a part of our family. We are so happy to hear that he delivered a truly exceptional experience to you. Enjoy the new car and have a happy holiday! Sincerely, Heuberger Subaru

December 13, 2019

"Exceptional service"

- Link9603

Best dealership and service department of any I’ve ever used. The purchase experience was easy, and the service department is fantastic. Scheduled maintenance visits and routine oil change visits are always faster than I expect.

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Recommend Dealer
Yes
Employees Worked With
Unknown
Dec 16, 2019 -

Heuberger Subaru responded

Good morning! Thank you for the great compliments. We appreciate you taking the time to leave this review for us. It's good to hear that we have continued to deliver a good experience when you visit. Thank you for your business and support! Kindly, Heuberger Subaru

December 11, 2019

"Service Manager was amazing"

- Grandma drives a Subaru

Cole Collins, the service manager, was extremely kind and helpful during this stressful time of having to fix my car. He made sure that all my questions were answered and used a kind and caring tone. He definitely made my experience less stressful (otherwise I wouldn't be writing this comment!). Then while my car was being worked on I was able to sit in a very nice lounge and have a coffee and piece of fruit. Hopefully I won't have to return soon for repair but I know that Cole will treat me well.

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Recommend Dealer
Yes
Employees Worked With
Cole Collins
Dec 16, 2019 -

Heuberger Subaru responded

Good morning! Thank you very much for the thoughtful review! We are very glad to hear that Cole helped him yourself and made your experience enjoyable. It's also good to hear that you enjoyed our lounge. It's really nice having the coffee bar here! We look forward to helping again next time you're in need. Take care! Sincerely, Heuberger Subaru

December 06, 2019

"Awesome service, good pricing. Glad to bring my car..."

- Gandjcollier7

Awesome service, good pricing. Glad to bring my car here. I came in needing a ton of things, no appointment. They jumped right on the job. Definitely a regular customer.

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Recommend Dealer
Yes
Employees Worked With
Zeb
Dec 10, 2019 -

Heuberger Subaru responded

Hi Gandjcollier7! Thank you very much for the great review. It's good to hear that we were able to get you done in a timely manner and with no appointment. Zeb is a fantastic adviser and one of the best guys we have. See ya next time! Heuberger Subaru

October 26, 2019

"Service & Repair work on my daughter's Subaru Impreza "

- Billdm

Good evening. I wanted to let you know about the outstanding customer service and help I got from Matt Klinker this week when I had to bring in my daughter's Impreza for service & repairs. An unexpected issue - check engine light on, car not running/driving well. I called and spoke with Matt Klinker who has helped me numerous times in the past. Explained our situation to Matt, I didn't have an appointment but Matt told me to bring in the car as soon as possible. I left it with him, they checked the checked the car out thoroughly. Didn't find what we were expecting, but let me know about an urgent issue with wheel bearings & knuckle that could have been a serious safety issue. Matt got that taken care of and was able to have repairs done for less than the estimate we were given. Picked up my daughter's car up this afternoon, everything fixed, taken care of and ready to get back on the road. Another example of why I like my Subaru Dealership so much - these are the most dependable, helpful and capable service people I have ever worked with. They always go above and beyond on their jobs. I trust them completely to take care of our cars, keeping them running well and safely for myself, my wife and daughter. We have three Subaru's and our family depends on these cars to get us to work and school every day. I would not take our Subaru's to any other shop. Matt is most professional, friendly and very well informed on the Subaru models and service aspects. Thank you Matt for your excellent help and customer service! Excellent cars, Service/Dealership and staff!. (The Java Kat Kafe and the young lady that works there are awesome! What a nice & relaxing place to wait while having your cars serviced!) Bill Mitchell :)

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Recommend Dealer
Yes
Employees Worked With
Matt Klinker
Oct 28, 2019 -

Heuberger Subaru responded

Good afternoon Bill! Wow what a fantastic review! Thank you so much for taking the time to write all of this out to rave about us. Mr. Klinker is a rock star for our service department and our dealership as a whole. We appreciate all of the kind words and most of all, we appreciate your business. Best regards, Heuberger Subaru

October 24, 2019

"Great Service!!"

- Subaru Owner

I visited Heuberger Subaru to have my car serviced today. I was impressed by my whole experience. The friendliness, efficiency, and general excellent service provided by everyone with whom I came in contact, made it clear to me that I will return to Heuberger the next time my car has to be serviced.

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Recommend Dealer
Yes
Employees Worked With
Service team
Oct 28, 2019 -

Heuberger Subaru responded

Hello! Thank you very much for the review. We appreciate your business and the fine compliments. We really do strive to be the best and it is a pleasure to hear that we are doing well directly from our customers. We look forward to helping again next time you're in need! Best regards, Heuberger Subaru

October 20, 2019

"Express Service a Joke"

- Weelee92

Checked in for “express” oil change and was told “about an hour.” Almost two hours in and still waiting. Not sure how you call that “express.”

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Recommend Dealer
No
Employees Worked With
Unknown
Oct 28, 2019 -

Heuberger Subaru responded

Hello Weelee92, we are very sorry for the extended wait time that you experienced. We always shoot for an hour for an oil change but that totally depends on how many cars we have ahead of you in line. We are the only Subaru dealer in town where there are more Subaru's sold than anywhere else in the world. Sometimes we get backed up but we always do our best to be as efficient as possible. We do appreciate you doing business with us and we hope to be able to help again in the future for your service needs. Thank you, Heuberger Subaru

August 03, 2019

"Our sad story (Heuberger botched repair)"

- gcook98

Recently our Suburu died with only 106,000 miles, We bought it new from Heuberger Suburu, here in Colorado Springs. It all started last June, when we had it in for a head gasket and affiliated gasket replacements. Prior to this service the Suburu didn’t leak oil and did not burn any oil. We brought it in regularly for service to Heuberger and rarely anywhere else. On September 11, 2018, We took our car to Heuberger “Car was 2 quarts low on oil. Topped off oil. On March 4, 2019 Heuberger checked the oil level and nothing was showing on the dipstick, Performed the oil change and tested operation of pressure switches, OK with the oil at proper level at this time, The receipt said, ”oil will need to be topped off in between oil changes”, there was maybe 1-2 quarts of oil left in the engine when the car came in, they recommend topping off at every gas tank fill. They did not communicate these critical instructions to us verbally when we picked up the car. . We have never in the life of the vehicle have had to add oil. We first noticed it three weeks ago on July 12 or so, when the Engine, traction control and cruise control lights came on simultaneously. We called Heuberger Suburu and they gave us an appointment for the 26th of July. We didn’t make it that far. On July 22, 2019 my wife pulled her car into my work with a thrown rod - the car was out of oil as we later found out. We had the car towed to Heuberger to see if they could fix it. They confirmed it was dead. On July 27 we spoke to one of the service managers at Heuberger, he said they would check with Suburu corporate to see if they would pay for the repair, Suburu corporate would not, as we found out. Heuberger would NOT take the blame for this botched repair. I don’t know if the mechanics at Suburu botched the repair or the parts they used were defective. But Heuberger claims they were not responsible for the problem even though it started after the head gaskets were replaced. They can say this because, there is no way I could prove them wrong outside of disassembling the engine to find the problem. P. S. We told the people at Heuberger that we were in the market for a new vehicle, because of this issue. They didn’t get the message. I was waiting for them to give us a really good deal on a new one in order to keep a customer. We had been for the past ten years. So we bought a Ford instead. Ford gave us a very good price for our dead car as a trade in. My wife was there and one of salesman offered her half of what Ford had offered she then told them how much Ford was paying then he offered 75% of what Ford was paying. Kind of funny and sad too! One of the mechanics there told me Heuberger Suburu sells 500 cars a month. I guess they don’t need to sell 501?

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Recommend Dealer
No
Employees Worked With
Nobody I can mention
Aug 14, 2019 -

Heuberger Subaru responded

Hi gcook98, I am very sorry to hear about your experience. It is unfortunate for us that we did not retain you as a customer. Enjoy your Ford and if in the future you are ever considering a Subaru again, you can contact me directly to ensure you get the service that you deserve. My direct email is marshallg@subaruofcolorado.com and you are welcome to message me anytime. Thank you, Marshall Guffy Heuberger Subaru

July 29, 2019

"Sterling is gold"

- ColoradoForever

Been going to Heuberger for years (4 purchases) - they are excellent. And Sterling is helpful, knowledgeable, and efficient. Plus he’s just a good person. getting ready to check out the 2020 models.

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Recommend Dealer
Yes
Employees Worked With
Jul 30, 2019 -

Heuberger Subaru responded

Hello, thank you; we appreciate your positive feedback about Sterling and our team! We do hope we can be of more assistance in the future. Take care!

July 18, 2019

"Thank you Patrick Riegle - Service Consultant! "

- Billdm

Good morning. I just wanted to leave a comment about Patrick Riegle one of your Service Consultants. I am in your facility for service on a regular basis as our family has 3 Subarus. Normally its very routine, oil changes, etc. Recently I had my tires rotated and balanced at Discount Tire. (where I buy our tires from) During the process they stripped a wheel stud, gave me a voucher for Brakes Plus, got the stud replaced. (on a Sat) Monday on my way to work I noticed issues, vibration, car felt unstable. That afternoon I went to Disc Tire in Monument (where I work) they pulled wheels, rebalanced and told me they thought a wheel brg was going out also one wheel bent at hub. I called Heuberger talked to Patrick and brought the car in. Service determined wheel brg was going out, wheel not bent but did not have hub centric ring like an OEM wheel making it impossible to properly mount wheel. They also said 2 wheel studs had been stripped. So several issues on my car that I depend on to get me to and from work in Monument. My job as an MRO Buyer at J&J/Jabil is somewhat stressful, all of these issues with the car on top of that, made for a difficult few days. Patrick took the time to explain all of this to me, what the problems were, the causes, the options we had on repairs and what was involved, the cost and how long it would take. On Patrick's advise I called Disc Tire in Monument about the stripped wheel studs, they agreed to re-imburse me so Patrick was able to get the studs replaced. In all wheel, studs, a new (factory) wheel installed, everything balanced, car is driving smooth as glass and I am confident in the information provided to me by Patrick which allowed me to make the best decision on how to proceed with repairs. I was only without the car for one day. I am very happy with my Impreza and with Heuberger and especially with Patrick Riegle. I trust Patrick, he communicates every detail, his information is accurate, does what he says he is going to do and goes above and beyond in his job, is very friendly, personable and I appreciate all of this. You don't get this kind of attitude, consideration, honesty and integrity much these days. These three cars get myself, my wife and daughter to work and school every day. We count on them year round and we count on Heuberger to help us keep the cars in good shape, making sure they are dependable, reliable and economic transportation. Thank you Heuberger Subaru and Patrick Riegle for your excellent Service & Customer Service! Bill Mitchell & family

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Recommend Dealer
Yes
Employees Worked With
Patrick Riegle
Jul 19, 2019 -

Heuberger Subaru responded

Hello, thank you for taking the time to highlight Patrick for his excellent work! Customer service is one of our top priorities, so we really appreciate your positive comments. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

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