Took my car in on a Saturday day and picked it up
Saturday evening. I received a text asking how everything was from Trey, the individual that helped to begin with. My response is below, I probably w
Saturday evening. I received a text asking how everything was from Trey, the individual that helped to begin with. My response is below, I probably will not get a message from “the owner” like all these other five stars. But I hope you heed the words below properly because fixing that one thing would have gotten you five stars. A little customer service goes a long way.
Good afternoon, I am glad you asked, Trey. All of you guys were decent. No issues with the car or getting it in. HOWEVER, calling me to tell me that my car is done at 430-40 and that you all close at five is completely unacceptable. You're offering a service to a community. This means you're gonna have people coming in from southern eastern western and northern CO. It should be your responsibility to look up where a patient lives in comparison to your building so that an appropriate and REALISTIC time to pick up can be reviewed. To add on to this, when I got off of the phone with you, I realized you said five and then I noticed what time it was so I called back. Very nice young ladies transferred me to you all and the gentleman that I spoke to first of all, deep sighed as if I was inconveniencing him and then stated, "we close at five. Someone will stay for a little bit but not long". Put yourself in my shoes. Drop my car off thirty minutes from where I live, go home for four hours and receive a call telling me that my car is ready, but you close at five. Had I not made it on time you all would have been gone which means I would not have had my car until Monday. Communication skills absolutely need worked on. Needless to say, I was pissed when I had to speed downtown.
Also have not heard a, "sorry about your experience", could not even get a, "what can I do to make your experience better next time". But you call can get back to someone complaining about a license plate drill hole problem?
Honestly its no wonder my partners family STOPPED using you all. You're a bunch of sharks who clearly cannot accept responsibility for their own BS. I would have five stars if I paid a business to generate fake xxx reviews. You honestly need to just close down because you do not even know the first thing about customer service. This review is being posted everywhere. At first I did not name job as I thought this business would have the decency to get back to a disgruntled patient. Clearly that's not the case; y'all wanna be petty? Go ahead and call me Tom.