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Heuberger Subaru - Service Center

Colorado Springs, CO

2.8
73 Reviews

73 Reviews of Heuberger Subaru - Service Center

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October 20, 2022

I spoke with Cole and Bernard regarding Ryan Young, this past week.. Ryan was the agent that was helping me in the service department, and he is amazing! He was knowledgeable, courteous and goes out of his More

by Coloradoangel10
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bernhard Kuehn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cole Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2022

I am on my 3rd Subaru, and have made several visits to Heuberger over the last few years. Their people are always friendly and professional and get me taken care of in a timely manner. More

by LisaB
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brian Rosplock
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2022

We had a challenging problem with our 2016 Outback and could not get it fixed elsewhere. Zeb and the Subaru team really came through and got us back on the road. Zeb restored our full faith in Subaru and More

by NCRAMER
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Zeb Holmgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 05, 2022

2 1/2 hours for "express service". Ridiculous for the price. I won't be back More

by Not impressed
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
No idea who I worked with
July 22, 2022

I had a problem with recent billing on a major repair. They responded to my emailed concern almost immediately and rectified the situation to my total satisfaction. Excellent response and customer service More

by deanco2025
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Cole Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zeb Holmgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2022

Took car in for an oil change. When it was done rep told me my tires needed to be replaced and had a price list ready for me. I said, “No, I get my tires rotated at Costco and st More

by Hikingtutu
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Unknown
Jul 15, 2022 -

Heuberger Subaru responded

Thanks for the feedback. We stand by our recommendations on tire wear. Our technicians do not recommend unneeded services for any portion of your vehicle. At the end of the day someone else may disagree with what constitutes excessive wear but we make recommendations based on the actual observations of our own technicians, erring especially in the case of tires on the side of safety and performance for an all-wheel-drive system.

September 01, 2021

Took my car in on a Saturday day and picked it up Saturday evening. I received a text asking how everything was from Trey, the individual that helped to begin with. My response is below, I probably w More

by bshaw0903
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Trey
July 29, 2021

They failed to fix my tire so lost air again because we brought the tire. He told me to pit it back on my car and tow it in 45 miles. They are the ones who didn't fix it More

by pheenix1
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Service
May 26, 2021

Well I’m not very pleased with the customer service of this place. I dropped my vehicle off roughly 2 weeks ago. I have yet to receive an update on my vehicle. I have left multiple messages and I did get More

by Mikevito1991
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Service department
February 07, 2021

Worst Idea ever to take your car to Heuberger for service. Took my car there for a recall on my air bags. They broke my dash. Then proceeded to tell me. "This work was done by our top notch mechani More

by jberg622
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Service
Feb 10, 2021 -

Heuberger Subaru responded

Jason, I'm sorry to hear about your experience and I certainly do not want you to feel as though we are pawning you off. We encourage contacting Subaru of America because they are best equipped to take care of you. Again, I'm sorry you had an unpleasant experience with us if you have any further questions please let me know. Adam Rush adamr@hmtrs.com 719-475-1920

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