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Heuberger Subaru - Service Center

2.4

43 Lifetime Service Reviews

1080 Motor City Dr., Colorado Springs, Colorado 80905

43 Reviews of Heuberger Subaru - Service Center

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August 24, 2018

"To be honest, otherwise you will lose your business!"

- Jay106

I booked the service for changing my 2011 Outback timing belt. While the service person sold my wife another kind of service when she dropped the car (as I had a travel on that day). Finally we were charged over $1400. When I checked with them why selling me another type of service instead of the original agreed one, I was told they can't find my booking record so they suggested the service they think good to me. Actually I do not believe what they say. Their manger: Chris Horton's attitude is also not polite. You have to pay in full even you disagree with what they charged. Otherwise they will not release the car. I have been with this dealer for several years. This time made me feel really disappointed with them. It will be my last time to do business with them. Bye Heuberger!!!

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Quality of Work
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Recommend Dealer
No
Employees Worked With
Service Department
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 24, 2018 -

Heuberger Subaru responded

Hello Jay, we are disappointed to hear that you did not have a more positive experience with us at Heuberger Subaru. Our manager would really like to speak with you more regarding this matter. Please reach out to Cole Collins at cole@subaruofcolorado.com or 719-475-1920 ext 1017. We look forward to hearing from you.

August 14, 2018

"above and beyond customer service"

- JillG

Mark Hilderbrand provided excellent customer service for us and our 2009 Subaru Legacy. He worked tirelessly with the warranty company to make sure they understood our engine needed replaced. He called me regularly to update me on the status. Thank you, Mark!

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Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Mark Hilderbrand
Aug 22, 2018 -

Heuberger Subaru responded

Thank you again for taking the time to let us know how Mark did. We look forward to your next visit! Take care!

July 27, 2018

"Never again!"

- Dontbuysubaru

I will not buy another Subaru or do business with this dealership again. I expected them to advocate for me on an out of warranty engine issue with Subaru of America and they fell short of my expectations. They also dinged my vehicle while doing service on it and would not accept responsibility. Go elsewhere for a new vehicle or service! Update: I cannot get a service manager to return my calls to discuss my concerns or the reasons for my negative review and now I have left a message for the general manager. I will be looking to trade in my Subaru and buy a Honda, Toyota or Hyundai. If you are considering a Subaru, I suggest you look at your other options. We thought the Outback was a quality vehicle, but when a $5000 engine repair was needed, Subaru did not stand behind its product. (Do your research on the class action lawsuit against Subaru).

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Quality of Work
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Recommend Dealer
No
Employees Worked With
Service Department
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Bernhard Kuehn
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 21, 2018

"Sleazy & Scummy"

- BadService

Wrecked, chipped, scratched mirror parts were put back on my car as part of a paid repair to REPLACE the mirror which was damaged when someone sideswiped my parked car. This is the kind of CRAP that sleazy, scummy outfits pull on people. I demand that my mirror be replaced properly, including ALL damaged parts. No funny business, no xxxxxxxx!!!!

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Quality of Work
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Recommend Dealer
No
Employees Worked With
Service Department
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Mark Hilderbrand
March 06, 2018

"Service Lacks customer service "

- aliaincos

Heuberger Subaru Experience Parts Order: Called to order remote start for Subaru Outback and was told it would be in the next day and they would call and let me know. I did not receive a call for 4 days. Called the dealership myself and was told the part was in. Was quoted $359 for cost. Service Scheduling: Scheduled service the next day for installation. I also requested they look at the driver’s seat where there is an area that the leather is delaminating. Asked if there was a shuttle service to take me to work and was told that there is but it starts running at 8:30am and since I need to be to work at 8AM this was not an option. Was told I can rent a car and will need to bring my Drivers license and insurance card. Scheduled installation at 7:15 AM the next day. Was told that the rental dept. would call me that day to confirm they had a rental available. AT 5:30PM still no call from rental dept. Called the dealership and was told someone would call me that night. 6:30 got a call stating they will reserve me a rental car. Installation Day: Arrived at dealership at 7:05 AM. Waited for a service advisor for 20 minutes. Finally got checked in and was told the cost would be double what I was originally quoted b/c no one had bothered to tell me that the labor cost was additional and not included in the original quote. Then I was told I had to wait so the rental dept. could call my insurance company to get a copy of the dec page before they could give me a rental car (Law enforcement accepts my insurance card but apparently the rental dept. does not think that is good enough). Waited another 20 minutes and still no rental car. Asked service advisor where rental car was and was told it was being prepped. Meanwhile I am late to work. The manager then said they could have someone take me to work and drop the rental car off later. I advised that they would need to schedule this via TEXT MESSAGE as I cannot take calls at work. Also asked the service advisor to update me via text on the install and the seat issue. The man who gave me a ride to work was then texting while driving and endangering my life. The person who brought the rental car called instead of texting me and showed up at my office unannounced and then she had to wait 30 minutes until I could step away to get the rental from them. (she was very nice about it all ) No update all day from the dealership until 4PM when I got a text from “Matt” saying the car was ready. No update about the leather seat. I texted back asking for an update on the seat damage and was told Subaru would not cover the cost of a new seat and it would be $640 to order the part for a new one if I wanted to. I declined stating that it can be repaired and got no response from Matt about repairing vs. replacing. Overall this was a horrific experience from start to finish. I will NEVER utilize this dealership again. I will NEVER refer anyone to them. Will make everyone I know aware of the horrific service offered here. Was considering a new Subaru purchase and will also NEVER purchase a vehicle here. If this is the only Subaru dealership in the area I will likely go with a different vehicle brand.

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Recommend Dealer
No
Employees Worked With
Service Department
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Matt
February 27, 2018

"Horrible people"

- Tracie Reynolds

Only took my car to Heuberger service department because that is where Carmax allowed me to with my extended warranty. We were having brake issues. They called a couple of days later saying the caliper was broken, which was covered under the warranty and I needed new brake pads and roters. The price they quoted me for all the work was $1600. I told them to fix the caliper and I would do the roters and brake pads myself since they weren't coverd. After 2 weeks and 5 times telling them just to fix the caliper they finally tell me they will not do the work and I need to have it towed immediately since there are no brakes or roters anymore. I called Daniels Towing (which I hightly recommend) and had it picked up the next day. They were rude to my tow guy and to us. Replaced brake pads, caliper and roters myself. I do believe they broke the caliper and that is why they were so persistent in fixing the other items also. Very rude and in my opinion dishonest people.

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Recommend Dealer
No
Employees Worked With
Service Department
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 22, 2018

"Great help! "

- Subisubi

I brought in my 2014 Outback and Zeb helped me out. Very knowledgeable and didn't pressure me. I was in and out in just a few hours for new breaks. Thanks Zeb!

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Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 29, 2017

"No afternoon appointments ever?"

- Stefan217

So, I wanted to get a four wheel alignment based on tire wear, and I just tried to schedule an appointment. I work until 11:30am and just wanted something in the early afternoon. I went through your online appointment scheduler and see no appointments after 11:15am in the morning? Why would you not offer times in the afternoon? I went out as far as August and nothing. Doesn't make any sense to cram everything in the morning but I have heard that the Service there is very disorganized and am figuring out why on my own. I was able to get an appointment across the street at the Volvo dealership within 2 days and could make an appointment as late as 3 O'clock.

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Recommend Dealer
No
Employees Worked With
Service Department
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 16, 2017

"No help on service issue"

- James Bildstein

I purchased a 2014 Subaru Forester on May 24, 2017, at the local Car Max at 4010 Tutt Blvd, Colorado Springs, CO 80922. I was provided a 30 day warranty which covered electronics, and a 5 day return option. Returning the vehicle was not an option since this problem didn't arise until after I had gone through a full tank of gas. The issue is this: the gauge showing how many miles you can drive before running out of gas says 70 miles when the tank is clear empty, rendering this tool useless, unless someone wants to subtract 70 miles mentally. I can live with this, but wanted it fixed if possible. I called Car Max, and was told by service that it sounded like the software needed to be updated, and they couldn't do it, I'd have to get that done at a Subaru dealer. I contacted Heuberger Subaru, the only dealer in town for this make, and asked them if they could do this. I was scheduled for an appointment on June 16, 2017, and after arriving was told there were no software updates available for this make and model. I called Car Max, explained the problem, and they advised me to let Heuberger know that Car Max would pay for any diagnostics needed. I relayed this information to Michele Aponte, the service adviser at Heuberger, and was told there were no diagnostics they could perform. ??????????? So I've wasted a morning driving to the other side of town for something that no one can fix, apparently, not to mention my gas, it's about 31 miles round trip for nothing. Why make an appointment for something there is no solution to? Why didn't Heuberger ask the same questions over the phone that I was asked within 30 seconds of being signed in for service? James Bildstein

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Recommend Dealer
No
Employees Worked With
Service Department
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Michele Aponte
June 10, 2017

"appointment system is broken"

- Mikea

Making an appointment for service means nothing. Might as well advertise first come first serve, this is actually what they are doing. Its not convenient to get to the dealership which is why you make an appointment. Being told you have to wait at least 4 hours before they can get to you when you have an appointment is absurd.

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Customer Service
Quality of Work
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Recommend Dealer
No
Employees Worked With
Service Department
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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