I purchased a 2014 Subaru Forester on May 24, 2017, at the local Car Max at 4010 Tutt Blvd, Colorado Springs, CO 80922. I was provided a 30 day warranty which covered electronics, and a 5 day return option. Returning the vehicle was not an option since this problem didn't arise until after I had gone through a full tank of gas. The issue is this: the gauge showing how many miles you can drive before running out of gas says 70 miles when the tank is clear empty, rendering this tool useless, unless someone wants to subtract 70 miles mentally. I can live with this, but wanted it fixed if possible.
I called Car Max, and was told by service that it sounded like the software needed to be updated, and they couldn't do it, I'd have to get that done at a Subaru dealer. I contacted Heuberger Subaru, the only dealer in town for this make, and asked them if they could do this. I was scheduled for an appointment on June 16, 2017, and after arriving was told there were no software updates available for this make and model. I called Car Max, explained the problem, and they advised me to let Heuberger know that Car Max would pay for any diagnostics needed. I relayed this information to Michele Aponte, the service adviser at Heuberger, and was told there were no diagnostics they could perform. ??????????? So I've wasted a morning driving to the other side of town for something that no one can fix, apparently, not to mention my gas, it's about 31 miles round trip for nothing.
Why make an appointment for something there is no solution to?
Why didn't Heuberger ask the same questions over the phone that I was asked within 30 seconds of being signed in for service?