Hewlett Volkswagen

Russell Blackstone at Hewlett VW Georgetown was a delight to work with when purchasing our new 2010 VW Jetta Sportwagen TDI. From our initial contact via the Hewlett VW website, Russell did a fantastic job to work with when purchasing our new 2010 VW Jetta Sportwagen TDI. From our initial contact via the Hewlett VW website, Russell did a fantastic job of answering all of my questions regarding the car's availability, features and pricing. Along the way he would send me status of my car as it was built, shipped, and arrived in port. To my surprise, the car actually arrived early and the team at Hewlett was quick to prep the car for delivery. Upon arrival to get the car, Russell had all the paperwork ready to go and the finance team lined up to finalize the purchase. With the car washed and gas tank full, Russell spend a good half hour showing us all of the features and benefits of our new Sportwagen. Additionally he assisted in pairing up our phones to the bluetooth system and testing a phonecall. If you are looking for a VW, I highly recommend giving Russell Blackstone at Hewlett VW Georgetown a call. More

We began our search for a new minivan online and found the Hewlett VW online sales website very helpful. The manager, Russell, was very helpful in providing me with all the info I could want on the vario the Hewlett VW online sales website very helpful. The manager, Russell, was very helpful in providing me with all the info I could want on the various Routans they had in stock. He was courteous, but never pushy. We decided to test drive the Routan and we were helped by Rick, who is also part of the internet sales team. Rick was very informed on the ins and outs of the Routan vs other models/brands of minivans. We ended up coming back for another test drive - each time Rick treated us very well! We finally decided to purchase from them and the whole process was smooth and easy. Josh helped us find even better financing than we had lined up! I've also since been in for maintenance work and everyone I've spoken with in that department has been very nice and helpful. I have not encountered one surly person yet...what an unexpected benefit! Thanks to the Hewlett team for a great car-buying experience! More

Top notch sales and service. Everyone involved with our transaction was professional. I highly recommend Alex as a salesperson due to his attention to detail on delivery. Even though we were buying a used transaction was professional. I highly recommend Alex as a salesperson due to his attention to detail on delivery. Even though we were buying a used vehicle we were treated not different than if we were buying new. Alex made sure we were well aquainted with our new Beetle. Wonderful Experience! More

My new car purchase with Mr. Blackstone was an excellent effortless experience. I really love my new CC LUX and will recommend Hewlett VW to all my friends and family. Mr. Blackstone was very knowledgeable effortless experience. I really love my new CC LUX and will recommend Hewlett VW to all my friends and family. Mr. Blackstone was very knowledgeable about all the features of the CC LUX and I was hooked once he took me on a test drive. More

We have purchased three cars from Russell Blackstone at Hewlett VW, because of the excellent customer service we have received. After having a very insulting experience at another dealership, we truly appr Hewlett VW, because of the excellent customer service we have received. After having a very insulting experience at another dealership, we truly appreciate Russell's no-hassel business style, and we realize because of that the Hewlett dealerships stand out in the field. Russell really listened to our needs and approached us from that point, which is really refreshing. It was a really individualized visit and we appreciated his openness about the whole process (talking with us about our credit scores, explaining which warranties would be most valuable to our family, telling us which features are more lifestyle upgrades, etc.). All the staff at the dealership were friendly and helpful. You don't get that sterotypical car dealship experience where you feel like they are trying to "pull something over on you." Even with a one year old in tow who was climbing up stairs and making his own havoc, we were greeted with smiles and courteous offers, rather than eye-rolls and sighs. Honestly, we love Volkswagens, but we keep returning to Russell at Hewlett VW because we know we will be treated with respect and honesty…and that is worth our business and the drive to Georgetown. More

We used a Costco discount which was nice and we love our new vehicle. We drove a long way to use them because of price. We did not have any problems and our car was pulled out to the front ready for us to new vehicle. We drove a long way to use them because of price. We did not have any problems and our car was pulled out to the front ready for us to drive home! Our salesman programmed our navigation system! More

I can't say enough good things about my experience with Russell Blackstone and Hewlett VW. I had some previous credit issues so getting a loan for me in this economic climate was not easy. Russell never g Russell Blackstone and Hewlett VW. I had some previous credit issues so getting a loan for me in this economic climate was not easy. Russell never gave up and kept working until he got me a loan. In our various conversations, he was extremely patient and professional. He answered every one of my questions and kept me informed throughout the process. When I went out to pick up my car he demonstrated every feature and we took it for a drive to make sure I was comfortable with my decision. At no time did I feel pressured, everything just seemed very casual. I was very happy with the job Russell did for me and he'll do a great job for you. If we're both in Austin, TX and he's in the auto business, when I'm ready for a car, he knows who I'll be calling. More

I want to thank Hewlett Volkswagen and Russell Blackstone. This dealership demonstrates professionalism and takes good care of their customers. That is why I continue to go back, even though I liv Blackstone. This dealership demonstrates professionalism and takes good care of their customers. That is why I continue to go back, even though I live way down in south Texas. Russell Blackstone is professiomnal and knowledgeable and I highly suggest that you call him and consider Hewlett for your next purchase. Again, Russell thank you and I will see you next time. Phil W. Worley More

Alex was extremely conscientious about getting me the car that was right for me. Purchasing a car was a very overwhelming choice for me and Alex sat down and walked me through the entire process. He wanted that was right for me. Purchasing a car was a very overwhelming choice for me and Alex sat down and walked me through the entire process. He wanted to be sure that the car would work for me now and in the future. We began looking at the Tiguan and were very interested but I realized it was too big for me. I am short in stature and we were both concerned that I be comfortable in the car. I was very frustrated upon discovering that the Tiguan was "not the one." Alex immediately sensed that and engaged me in a conversation about what my "hopes and dreams" were for my car. It wasn't until then that even I began to realize what I wanted my next car to be. I think the most admirable thing about Alex was that he had my well being and interests in mind, whether that meant buying a volkswagen or not. I made many visits to the car dealership and test drove many cars. In end we decided on a Jetta. We dealt with Alex for about a month and never did he lose patience with us or treat us as if we were not his top priority. Alex has made this experience a memorable one. I absolutely love my 2010 Jetta more than any car I have ever owned. It fits me perfectly and it has all the options I wanted and looked for. Alex continues to follow up with me about the vehicle and offer his support in transitioning to this new vehicle. I am thankful that Alex was our salesperson and will forever be indebted to him for the patience and understanding he showed me during my car buying experience. More

Russell provided pretty much the perfect car buying experience. Plenty of information and friendliness. Nothing shady, nothing pushy, and lots of communication. Was like buying a car from a friend. experience. Plenty of information and friendliness. Nothing shady, nothing pushy, and lots of communication. Was like buying a car from a friend. Russell even let me borrow his car for a few hours. I can't speak for anyone else there, but Russell will take good care of you. More