Hewlett Volkswagen

Hewlett Volkswagen responded

Thank you for your kind words! We're so glad to hear that you had a great experience at Hewlett Volkswagen while purchasing your new Tiguan. Eli truly values helping our customers find their dream cars, and it's wonderful to know that he made a positive impact during your visit. We appreciate your support and hope to see you again soon! Sincerely, Hewlett Customer Care Team

Hewlett Volkswagen responded

Thank you for your kind words, Eli! We're glad to hear that you had a great experience with our team at Hewlett Volkswagen during your service visit. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Hewlett Customer Care Team

Hewlett Volkswagen responded

Thank you for your wonderful review, Tara! We’re glad to hear that Eli provided you with friendly and honest service. Our team at Hewlett Volkswagen appreciates your kind words and support. We look forward to welcoming you back for your next visit! Sincerely, Hewlett Customer Care Team

Hewlett Volkswagen responded

Thank you, Johnney! We greatly appreciate your kind words about Eli, Paul and our team at Hewlett Volkswagen. We're glad to hear that we could assist you in reaching the deal you needed. Your recommendation means a lot to us! We look forward to seeing you again soon. Sincerely, Hewlett Customer Care Team

Hewlett Volkswagen responded

Thank you for your kind words, Megan! We’re glad to hear that Hewlett Volkswagen was able to help you find your dream car and assist you after your unfortunate accident. We strive to provide outstanding service to all our customers. We look forward to seeing you again soon! Sincerely, Hewlett Customer Care Team

Hewlett Volkswagen responded

Thank you for your fantastic review, Amayo! We're so glad to hear that you had an excellent experience at Hewlett Volkswagen and that Cain made your car-buying journey smooth and enjoyable. Our team always strives to provide exceptional service, and it's wonderful to know that it made a difference for you. We appreciate your recommendation and look forward to assisting you again in the future! Sincerely, Hewlett Customer Care Team

Hewlett Volkswagen responded

Thank you for your awesome feedback, Kathy! We're so glad to hear that Mike provided you with excellent service throughout your experience at Hewlett Volkswagen. It's fantastic to know that Gio was also able to assist you with the technology aspects. We truly appreciate your recommendation and look forward to serving you again in the future! Sincerely, Hewlett Customer Care Team

Hewlett Volkswagen responded

Thank you for your wonderful feedback! We're so glad to hear that you had a great experience with Mike at Hewlett Volkswagen. His dedication to providing exceptional service truly makes a difference, and we appreciate your recommendations. We look forward to seeing you again for your next vehicle purchase! Sincerely, Hewlett Customer Care Team

Hewlett Volkswagen responded

Thank you for your wonderful review, Marcia! We’re thrilled to hear that you had the best car buying experience at Hewlett Volkswagen. It’s fantastic to know that Cain provided you with knowledgeable and helpful service without being pushy. We appreciate your kind words and hope to see you again soon! Sincerely, Hewlett Customer Care Team

Hewlett Volkswagen responded

Mr. and Mrs. Perucca. I am having a difficult time understanding the disconnect in our recent interaction, and I must address your remarks. It is inappropriate and unprofessional for you to disparage our service team by referencing Mr. Hewlett’s passing. That statement is unfair, uncalled for and showed a lack of respect. My team and I operate with integrity, professionalism, and the utmost respect for our clients. Frankly, I am grateful that you directed your frustration at me rather than at my employees because they did not deserve such treatment. Regarding the Service timeline: You dropped your vehicle off Friday for a scheduled service appointment and told us you would be out of town until Monday to pick up. All service requests were completed on Friday, as promised, in preparation for your return Monday. We did not attempt to “upgrade” you, as you stated. What we did advise you of a serious safety concern: All 4 tires are balding, and your rear tires are now showing cord. These tires are unsafe and dangerous to drive on. Your Road Hazard extended warranty contract does not cover this condition, as it applies only to damage from hazard, not normal wear. While we understand this may represent an unexpected expense, it remains our responsibility to inform you of any safety issues with your vehicle. Because we did not receive a response back from you Friday, your service Advisor placed your tire needs on hold until you provided us with your decision. We never received your decision until this morning on Monday. This morning you called and spoke directly with your Advisor. At that time, we prepared your invoice with the declined services. In total, we added 4 miles from your drop off service appointment to pick up, for quality check verification needs. This did not deplete your battery charge. We also requested the car wash service to be performed this morning after you spoke to your Advisor; however, upon your arrival you firmly insisted that you wanted your vehicle returned immediately. In response, your Service Advisor personally retrieved your vehicle. From your arrival this morning, you were back out on the road in 12 minutes. We value every customer and strive to provide clear communication, timely service, and thorough attention to vehicle safety. However, we will not allow unwarranted accusations or inappropriate remarks to undermine the professionalism of our team. Respectfully, Samantha Gomez Service Manager Hewlett Volkswagen, LP