Hewlett Volkswagen

Jay Wilson is awesome! He made the entire car buying process super easy and quick. Highly recommend. He made the entire car buying process super easy and quick. Highly recommend. More

Adrian made my lease trade-up as quick and painless as I think it could possibly have been. I ended up with exactly the car I wanted, at a price I’m happy with! think it could possibly have been. I ended up with exactly the car I wanted, at a price I’m happy with! More

This is the 2nd vehicle I purchase from a Hewlett dealership and Santos made this purchase even easier than my 1st. He listened to what we were looking for and got us in a car that checked all the bo dealership and Santos made this purchase even easier than my 1st. He listened to what we were looking for and got us in a car that checked all the boxes. Santos worked with me over the phone (took the 5.5 hour drive from my home to the dealership) and held the car my wife chose for us. When we arrived, he took the time to show us not only the car my wife chose, but several others to make sure my wife was happy with her choice. When we found out the bank we had been pre-approved with for our loan would not be able to send a bank draft which would delay us until at least Monday, he worked with Josue and Hewlett's finance team to match our great interest rate. My wife was thrilled to be able to drive out in her new Atlas! Thanks for going above and beyond Josue and Santos! More

Came in looking at the Tiguan with the 3rd row, left with an Atlas—and zero regrets! Adrian was amazing to work with. I was upside down on my Mercedes but he got me the best trade-in value and made the proce an Atlas—and zero regrets! Adrian was amazing to work with. I was upside down on my Mercedes but he got me the best trade-in value and made the process smooth. With baby #2 on the way, I needed more space and Adrian helped make the upgrade stress-free. Highly recommend! More

Great experience with James Hicks. Go ask for him. Professional, relaxed no pressure, explained and answered everything. Made it a stress/hassle free vehicle purchase experience. Go ask for him. Professional, relaxed no pressure, explained and answered everything. Made it a stress/hassle free vehicle purchase experience. More

A hail damage estimate coordinated by Darrell in the Hewlett’s collision center turned out to be a total loss claim. My insurance company’s policies made the situation difficult. Our intentions were Hewlett’s collision center turned out to be a total loss claim. My insurance company’s policies made the situation difficult. Our intentions were to replace our 2019 Atlas with a 2025 Atlas. Darrell and his management got together salesman Jay Wilson, his management and their general management to deal with the insurance issues and their impact on us to give us what we feel is a very fair deal on our new Atlas. We took delivery yesterday of our fifth car purchase from Hewlett. One Buick and now four VWs working with Jay. Jay, Darrell and the Hewlett team take customer care seriously. More

Took one of our TDi’s here for a timing belt and DSG service. It was close to work and the convenience of their shuttle service persuaded me to roll the dice. The service consultant sent me an estimat service. It was close to work and the convenience of their shuttle service persuaded me to roll the dice. The service consultant sent me an estimate that looked like it was typed on a blank word document, void of any information aside from the total price (which I was fine with). It wasn’t until I picked it up and went over the invoice that I noticed what they did, or rather didn’t do. They didn’t replace the water pump, nor did they replace the DSG filter ($29 OE/$13 OE equivalent & about 15 minutes of additional labor - which I did the following weekend. They make more charging 1 hour labor for a $400 drain and fill which takes about 15 minutes with a Mightyvac ). I’m not mad at the flat rate hustle, but had they informed me they were going to perform a drain and fill I would have laughed and declined. It’s like changing your engine oil and not replacing the filter. It only makes sense to flat rate techs and your lazy neighbor. A&P technician with over 20 years in the industry and there’s not a single scenario where you would replace a timing belt without also replacing the timing belt driven water pump. Customer service was pretty poor when I questioned why neither were done. The service writer just shrugged it off and said “because you didn’t specifically state you wanted them replaced.” I was merely trying to understand how the service consultant didn’t know it needed a water pump, how the technician didn’t recommend a water pump, and how the parts department sold a timing belt “kit” without a water pump. I called their parts department to ask how they put together their timing belt “kits” for technicians and the parts guy almost didn’t believe me when I explained it to him. The average consumer expects factory level service when going to a dealership and thus are willing to pay a premium in labor and parts costs. I’m sure this dealer is fine for certain repairs and warranty work. Don’t make my same mistake because of convenience though. There are too many local shops that specialize in TDi’s and know exactly what needs to be replaced without you holding their hand through the process, and leaving you with a timing belt job that has be redone. In all fairness after some back and forth with their service manager, he did apologize and offer to eat the labor and replace the water pump if I paid for it at an additional cost of roughly $400. He informed me that they were too busy and I would need to wait until they slow down (because that’s exactly how you handle comebacks), and I would need to call back at a later date to schedule it (wrong answer). However, there’s no chance I’d ever give them anymore money (plus I live over an hour away). Instead, I’ve opted to wait until the water pump ultimately fails (long before the new timing belt) and buy the cam locking tool and VCDS and do it myself, which is what I should have done in the first place. I know they will respond and counter me with VW recommendations about not needing a transmission filter replacement during servicing, which is par the course. They aren’t responsible for replacement outside of warranty, they just need it to last long enough to not be their problem. Engineers being wrong is the very reason professions like ours exist. It has a filter for a reason Tom. More

2nd vehicle purchase at Hewlett was an awesome process. Cain helped me get my first Tiguan some years ago, and he was able to help my wife get into a new 2025 Taos! If you're looking to get a VW, Cain is y Cain helped me get my first Tiguan some years ago, and he was able to help my wife get into a new 2025 Taos! If you're looking to get a VW, Cain is your man! More

Excellent Customer Service in ALL aspects! Would definitely recommend this dealership to friends and family Would definitely recommend this dealership to friends and family More

Hey, if you would need a new car or used car, please see Cain at Hewlett Volkswagen! I’ve had nothing but a wonderful experience there. Cain at Hewlett Volkswagen! I’ve had nothing but a wonderful experience there. More