Heyward Allen Toyota - Service Center

Service is slacking and rates are going up. They started to charge extra fees for credit card uses. A multi-million dollars company scrounging for extra bucks on top of their high maintenance They started to charge extra fees for credit card uses. A multi-million dollars company scrounging for extra bucks on top of their high maintenance fees. I expected it from a small mom & pop place not from a Toyota dealership!! I had my Toyota oil change and tire rotation. They did the multi-point inspection. Last time I had this done at the same place, it was 20 Nov 2025, and it showed my tires tread depth 7, 7, 6, 6, and my brakes measurements 9 &9 for front brakes and 7 & 7 for rear brakes. I have not done anything to my vehicle since I had it serviced in Nov, except driving around. Yesterday (16 Jul 2025)I took my vehicle for the same service (oil change, tires rotation and multi point inspection). My tires and my rear brakes grew on their own (according to their inspection). Tires thread is 6, 6, 6, and 8. Rear brakes 8 and 8...go figure More

The repair of our Lexus radio antenna was excellent from first contact with the body shop and car rental to completion. Lilly, receptionist, and Chuck, manager, were top notch. Victoria, car rental, was e first contact with the body shop and car rental to completion. Lilly, receptionist, and Chuck, manager, were top notch. Victoria, car rental, was excellent. Great experience. Ken More

Thank you so much, Heyward Allen Toyota, for always providing the wonderful services! That's why we are your long-term loyal customers! providing the wonderful services! That's why we are your long-term loyal customers! More

Great customer and car service. Cody the assistant was very helpful. Thanks so much for your help Cody the assistant was very helpful. Thanks so much for your help More

My provider Kevin did a great job keeping me updated throughout the entire process today. I appreciated the way that he explained all of the work done on my vehicle. throughout the entire process today. I appreciated the way that he explained all of the work done on my vehicle. More

Check engine light scare caused me to call Heyward Allen Toyota Service. They responded with an immediate appointment. Service Rep, John Lee met me on arrival and after a short time I received good news and Toyota Service. They responded with an immediate appointment. Service Rep, John Lee met me on arrival and after a short time I received good news and I departed a happy satisfied customer. Thank Thank You. Joe Sasso, Toyota owner. More

Rico Mack was my service manager when I recently took my 2020 Highlander in for service. He was attentive, courteous and other good adjective I can think of. I accidentally left some coupons that would de 2020 Highlander in for service. He was attentive, courteous and other good adjective I can think of. I accidentally left some coupons that would defray future service costs at his work station and texted me to let me know he would hold them for me until I could get by to pick them up. He's my going to be my go-to guy at future service visits. More

I was told my wiper blades needed immediate attention. It stated on the multi-point inspection that the front wiper blades and back wiper blades failed. The estimate to replace just the front was $39.98. It stated on the multi-point inspection that the front wiper blades and back wiper blades failed. The estimate to replace just the front was $39.98. I refused this because I just had new wiper blades installed on the front and back. I questioned the service technician at the checkout counter and he stated the wiper blades failed and were recommended to be replaced because of my mileage. WHAT. This is ridiculous. Heyward Allen Toyota in Athens Service Department is scamming people. Telling their customers they need things replaced that they don't. Now I'm wondering if the filters they replaced for me actually needed to be replaced. My trust in this service department is gone. More

Always try to talk you into more than is warranted and don’t take responsibly when they make a mistake. don’t take responsibly when they make a mistake. More