Went in for a recall to be fixed and asked them to look the car over for any other problems since I just bought it. I mentioned a strange vibrating noise coming from the engine that was pretty constant that the seller told me was just a noisy water pump. I also mentioned that the ride was a bit bumpy on acceleration. When I got it back they said they didn't hear any vibrating noise and everything looked good. I asked if they drove it (because the vibrating noise was almost all the time so I couldn't believe they didn't hear it!) and the service man said "yes," but with a very derogatory tone. I felt belittled and derogated, as if he made the assumption that I was just another stupid woman who didn't know what she was talking about. The next week I took my minivan to my regular mechanic, Porterfield Tire, and they solved my problems right away! They found the strange vibrating noise to be a bent heat shield on the engines hood and also found grease leaking from one of my CV joints. Now I have a noiseless, smooth ride, thanks to someone other than Heyward Allen Toyota. So although the recall was done right, I'll use someone else for my vans repairs.