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Heyward Allen Toyota - Service Center

Athens, GA

4.5
722 Reviews
Call Service Center (706) 369-5020

722 Reviews of Heyward Allen Toyota - Service Center

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December 22, 2024

Kayla is an amazing assistant service manager. Today she was instrumental in solving my car issue. She went the extra mile to correct the problem. More

by Myron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla Willoughby, Miracle Grant
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December 20, 2024

Service technician and advisor allowed me to depart without notifying me of tread wire coming out of tire and other tire with a nail! They took 3 hours … how could you miss this ? More

by Established Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Choe
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Dec 23, 2024 -

Heyward Allen Toyota responded

We sincerely apologize for the oversight during your visit. This is not the level of service we strive to provide. We understand your frustration, especially after spending three hours with us. Our technicians should have thoroughly inspected your tires and made you aware of any issues. We take your feedback seriously and will review our processes to ensure that such situations are prevented in the future. Please contact us directly so we can address this matter and make things right. Thank you for bringing this to our attention.

December 14, 2024

Went in for simple check up…oil change and filter. Always a positive experience. Special recognition for service advisor Cody. He kept me up to date and recommended a few things. I will keep coming to More

by Terri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
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December 12, 2024

I have been satisfied with the service I have gotten here over the past decade. More

by irnbrigade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lee
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December 05, 2024

Blake was super nice and helpful! Great experience..will definitely ask for him next visit. More

by wgore2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake
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December 05, 2024

Nick was a big help today, as he was last year (and he remembers my car! Pretty impressive for a service center with many customers). I appreciate you! Keep it up! More

by marites.sales1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Simpson
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December 04, 2024

Very friendly employees and very knowledgeable about the service I received. I have my oil changed about every 6 months and always have a pleasant experience. More

by gagkeg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember her name.
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November 29, 2024

Great people, great service; always provide just what is needed. Thanks very much! Happy Holidays More

by hmalcom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla Willoughby
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November 11, 2024

The Heyward Allen Toyota team was quick and professional with their service. I was very pleased with the service. More

by Mlw52815
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Self, Erica Albarran
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November 05, 2024

First experience, can’t wait to see how honest they are in the Service Department. More

by Judyrodgers5757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick, Simpson
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