Heyward Allen Toyota - Service Center

Tracie Smith was great However Kevin is the service Tracie Smith was great However Kevin is the service department I give a zero and no recommendation! My experience was horrible yesterday Tracie Smith was great However Kevin is the service department I give a zero and no recommendation! My experience was horrible yesterday More

I scheduled an appointment for regular maintenance. While on the phone to schedule, I mentioned that I received a letter about a recall. The young lady told me that the fuel pump replacement could While on the phone to schedule, I mentioned that I received a letter about a recall. The young lady told me that the fuel pump replacement could be done the same day. When I arrived, the service person told me that it couldn't be done that day. He told me it would probably be 3 weeks before they could schedule. I mentioned the letter said the car could stall while going down the road. The service man said, "Yes, it could." He was very nonchalant about this being a dangerous situation and would not try to get me an appointment sooner. I called another dealership and they made an appointment in 2 days to repair the recall. Heyward Allen just lost a long term customer. More

Great place to buy a car but good luck getting it serviced. I was just told they were changing to "appointment only" after driving 30 miles for an oil change. Perhaps that's something you should let serviced. I was just told they were changing to "appointment only" after driving 30 miles for an oil change. Perhaps that's something you should let your customers know in advance. I have purchased two cars here and co-signed with two of my children to buy a car. My daughter has already started driving to Gainesville because of the lack of service. Where it's serviced is where I'll purchase in the future. More

Here’s why I don’t take my car to Heyward Allen Toyota. After getting a factory recall notice, I made an appointment for the service. I got no less than 5 reminder emails, texts, and live phone calls to in After getting a factory recall notice, I made an appointment for the service. I got no less than 5 reminder emails, texts, and live phone calls to insure that I didn’t miss the appointment. Check in was unnecessarily delayed. 40 hours later I had not heard from them, so early the next morning I called. Was put on hold twice. Finally their representative said the car was ready (yesterday). You would have thought they could have emailed, texted, or called sooner. My local tire dealer provides a much higher level of customer service at better prices. More