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722 Reviews of Heyward Allen Toyota - Service Center
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October 25, 2020
Wonderful and friendly service. The link they give to you to keep status on car service is wonderful. Service went very smoothly. Clean waiting area to keep status on car service is wonderful. Service went very smoothly. Clean waiting area More
by cgsmit64
Employees Worked With
Brett Self
October 25, 2020
Great service center. Clean and user friendly. Took longer than anticipated...bought 4 new tires & had oil changed. Appointment was at 8:45 on October 14. Did not finish until 12 noon. Jason Trapanese longer than anticipated...bought 4 new tires & had oil changed. Appointment was at 8:45 on October 14. Did not finish until 12 noon. Jason Trapanese always takes care of my car (2017 Lexus LS460). He is fantastic! Dottie Blitch 10/18/20 More
by Dorothy
Employees Worked With
Jason Trapanese
October 22, 2020
As a female, I am comfortable taking my car in for service at Haywood Allen. Before, my husband took my car for service because women often get ripped off and sold service not needed. They are trustwo service at Haywood Allen. Before, my husband took my car for service because women often get ripped off and sold service not needed. They are trustworthy and it makes me feel good to get my own service done More
by Gwinnettekendrick
Employees Worked With
Brett Self
October 21, 2020
My Corolla needs a service but I can’t bring my car to the dealer since I have to be home for my grandson’s distanced learning for school. Heyward Allen Toyota came to my house, picked up my car on Tues the dealer since I have to be home for my grandson’s distanced learning for school. Heyward Allen Toyota came to my house, picked up my car on Tuesday, October 20th and returned it next day when the service is done. What a great service this is. I appreciate it very much. Sincerely, Priscilla Chu More
by Ptsou1104
Employees Worked With
Maria Fennell, Bryan Aust
October 16, 2020
I called to make a appointment for an oil change was told their next opening for for the next went the next morning got in paperwork states I declined work it was never offered to me called Jason explain their next opening for for the next went the next morning got in paperwork states I declined work it was never offered to me called Jason explain More
by marymcguire38
Employees Worked With
Geary McWhorter, Jason Trapanese, Peter Johannes
October 16, 2020
I’m very pleased to give Heyward Allen my service business. The customer service and reliability of the work is why I have been using them for 8+ years. business. The customer service and reliability of the work is why I have been using them for 8+ years. More
by CG
Employees Worked With
Brett Self, Levi Taylor, Jason Trapanese
October 16, 2020
Service was performed quickly. Everyone was professional and pleasant. Waiting area was comfortable and I was able to get some work done while I waited. In other words, a normal experience. and pleasant. Waiting area was comfortable and I was able to get some work done while I waited. In other words, a normal experience. More
by ProfMike
Employees Worked With
Kevin Senderhauf
October 15, 2020
I really appreciate the courtesy of your employees when calling to make appointments and also when needing to call concerning other questions. I am grateful to feel that you are dealing with me as a senio calling to make appointments and also when needing to call concerning other questions. I am grateful to feel that you are dealing with me as a senior and a widow. More
by cwaln1932
Employees Worked With
Levi Taylor
October 12, 2020
Had my Truck parked almost 2 months waiting for fuel Had my Truck parked almost 2 months waiting for fuel pump recall after truck died on road at 18k miles, toyota roadside assistance never sent a tow t Had my Truck parked almost 2 months waiting for fuel pump recall after truck died on road at 18k miles, toyota roadside assistance never sent a tow truck. Missed my entire bow hunting season on Trey Mountain (UNACCEPTABLE!!) Had to get RUDE with staff to get finance dept to give me the paperwork to cancel my extended warranty and maintenance package. Tried to get Toyota to just buy back my truck for what it's worth minus the refund for warranty/maint cancelation, which seemed fair considering the trouble Toyota has caused me. They came back w a low ball offer proving to me that Toyota cares more about profit than customer satisfaction. Last year bought my wife a certified pre-owned Rav4, tires were completely dry rotten after 3k miles, service person shrugged his shoulders when I brought it up. Service dept wouldn't replace sensor recall on my truck bc they didn't want to unbolt the 6 bolts to take off my brush guard (SERIOUSLY!?). Infact everytime I deal with the service dept they seem to have the attitude that I am a problem they have to deal with more than a customer they should take care of. When I spend $75,000 in one month at a dealership I expect perfection! I was a die hard Toyota Owner but all of these experiences combined have caused me to loose faith in Toyota as a company. I am working on selling both of my Toyotas and look forward to buying new vehicles at one of Toyotas competitors. Toyota could earn my business back if they wanted to, but I fully expect them to choose profit over customer service again. More
by Rebel Caesar
Employees Worked With
Drek Burton
October 12, 2020
Have used this dealer to service my Toyotas for more than 20 years. They are dependable and economical. The service department staff is friendly and professional. 20 years. They are dependable and economical. The service department staff is friendly and professional. More
by Yvonne175
Employees Worked With
Bryan Aust
