Heyward Allen Toyota - Service Center

Great a good experience that you will always remember and that you would highly recommend to family and friends. Keep Up the good work.Thank you for a goo a good experience that you will always remember and that you would highly recommend to family and friends. Keep Up the good work.Thank you for a good experience. More

Service Was in and out in no time. Was prepared for what services were upcoming so you would not be surprised on the next visit in Was in and out in no time. Was prepared for what services were upcoming so you would not be surprised on the next visit in More

It's a Wonderful Dealership I really like this Dealer ship, I've been there Every time My Truck needed any Service And would Continue to do So. It's Friendly & Very Knowledgea I really like this Dealer ship, I've been there Every time My Truck needed any Service And would Continue to do So. It's Friendly & Very Knowledgeable lori Pennino More

Great Service & Staff. I brought my car in for its six month checkup and related servicing. As usual, y'all did a great job. The surroundings are pleasant, the staff is know I brought my car in for its six month checkup and related servicing. As usual, y'all did a great job. The surroundings are pleasant, the staff is knowledgeable and friendly and I always know that my car is in good hands. Please keep up the good work. More

My Second Prius V I found new Prius V while getting my first one serviced. As always a wonderful experience. The service people are always polite and straight forward I found new Prius V while getting my first one serviced. As always a wonderful experience. The service people are always polite and straight forward. More

Great service Took car in for oil change and tire rotation,was quick and easy,they come to you ,did an all around check up on car let me know I will need tires soon Took car in for oil change and tire rotation,was quick and easy,they come to you ,did an all around check up on car let me know I will need tires soon. Thanks More

30000 miles service I am always satisfied with this dealership. Curteous personnel. Good work. Reliable. Mr Thomas Yarri kept me informed about my progress and answered I am always satisfied with this dealership. Curteous personnel. Good work. Reliable. Mr Thomas Yarri kept me informed about my progress and answered questions I had concerning additional equipment. More

Disappointing experience. Due to illness, I have driven my 2013 Camry very little; had a total of 9375 miles (less than 4000 since the last synthetic oil change). Several wee Due to illness, I have driven my 2013 Camry very little; had a total of 9375 miles (less than 4000 since the last synthetic oil change). Several weeks ago I called and explained my situation to a service adviser, who was very helpful and understanding. He suggested that as soon as I was able to drive, I should have the tires rotated and, at that time, ask the service team to check the oil for loss of viscosity. Yesterday when I took the car in to be serviced, I explained this to Chad Johnson, and after trying to convince me that oil could lose its viscosity while sitting, he did agree to check it as requested. He also agreed to consult with me before rendering further services because, as he said, the final decision would be mine. An hour later, he came to the waiting area to inform me that my car was ready. When I questioned him about why he failed to consult me, he said he had made the decision because the oil was really, really bad and definitely needed to be changed. (Like it had suddenly become some kind of emergency!) At this point, whether or not the oil change was needed is irrelevant. I think I should have been given the opportunity to make the decision as we had agreed. I feel Mr. Johnson was disrespectful and inconsiderate . Overall, based on previous experiences, I believe Heyward Allen to be a fair and honest dealership. However, as a result of one person's actions, I have lost confidence in a business that I trusted. No one regrets this more than I do. More

Very pleasant experience. I have dealt with service, parts, and today with sales. Everybody I have met there has been friendly, helpful, and very knowledgeable about their job. I have dealt with service, parts, and today with sales. Everybody I have met there has been friendly, helpful, and very knowledgeable about their job. No high pressure in sales or service. They really want to help the customers with their needs, not just make sales. The facilities are excellent. The Toyota products are the best I have ever owned. The combination of people, facilities, and product makes for a superb dealership. More

Good work They found the problem and fixed it. They got me in at 8:00 am out by 9:45 did not take all day. The coat was a little high, but if I have any proble They found the problem and fixed it. They got me in at 8:00 am out by 9:45 did not take all day. The coat was a little high, but if I have any problems I can bring it back. More